Can I check-in online?
Yes. Please check this link for details.
What time should I check in for my flight?
You are requested to check-in at least two hours before the scheduled departure time for domestic flights and three hours before the scheduled departure time for international flights.
Check in counters close 45 minutes before flight departure except flights from New York, Dubai, Canton and London which requires no later than 1 hour before estimated time of departure. If you check in after the counter closure cut-off time, you may not be accepted for the flight even if you are holding a confirmed booking.
What is Minimum Connecting Time?
Minimum Connecting time is the amount of transfer time, agreed in advance between airlines and airport authorities, that is considered sufficient for a passenger to make a connection between an arriving flight and a departing flight.
What is the minimum connecting time required in taking my flight?
Minimum connecting time depends on what carrier/terminal the passenger is arriving and the carrier/terminal where the passenger is connecting or departing. Connecting time between NAIA Terminal 2 and NAIA Terminal 3, and among PAL, and other airlines vary. Please check Minimum Connecting Time for more information.
I will be coming from an international flight connecting to a domestic flight, am I allowed to check through my baggage all the way to my final destination?
Passengers coming from a PAL International flight with an immediate connection to any PAL destination can request for through check in. Your baggage can be checked through if you are holding a confirmed ticket all the way from the your point of origin to your final destination. However, customs clearance will still be in Manila.
If you are a passenger onboard a PAL flight from the U.S.A., Canada or Narita and are connecting to Cebu or Davao, you can proceed directly to the PAL Domestic Terminal at NAIA 2 after clearing with Immigration. You no longer need to have your baggage cleared in Manila, as the appointed Customs personnel in Cebu or Davao will take care of your baggage clearance.
For passengers coming from an international flight via other airlines connecting to any PAL destination are not allowed for through check-in.
Please inquire from your travel agent or PAL sales office before making your reservations.
How much is the Philippine Travel Tax?
For adult passengers, the travel tax is PHP1,620 (Business and Economy class) and PHP810 for children (2-11 years).
I bought my ticket from your website. Is travel tax already included in the total amount paid?
No. Philippine Travel Tax is not included in the total fare quoted online. For international journeys, Philippine travel tax, if applicable, shall be collected by the Philippine Tourism Authority at Philippine Airports.
Travel tax shall be levied on (a) all citizens of the Philippines; (b) permanent resident aliens; and (c) non-immigrant aliens who have stayed in the Philippines for more than one (1) year, who are leaving the country.
If you are exempted from paying the Philippine Travel Tax or entitled to a reduced travel tax, please secure applicable certificates such as follows, from Philippine Tourism Authority (PTA), Department of Tourism (DOT) before making reservations:
Tax Exemption Certificate (TEC) if you are exempted from paying the Philippine Travel Tax
Reduced Travel Tax Certificate (RTTC) if you are qualified for a reduced Philippine Travel Tax and
Overseas Employment Certificate (OEC) if you are an Overseas Filipino Worker (OFW)
Please click PTA Travel Tax Primer for further details.
How much airport terminal fee will I pay for my flight?
Airport terminal fees are PHP550 (effective 01Feb12) for international departures and PHP200 for local/domestic departures. These fees will be collected at the Ninoy Aquino International Airport (Centennial Terminal 2).
For PAL Express code-shared flights, PHP200 per passenger will be collected at the NAIA Terminal 3.