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Frequently Asked Questions


What is the promo period?

The promo period is from November 15, 2012 to December 4, 2012.

 

What type of promo is this?

This is a raffle promotion.

 

Who are qualified to join the promo?

All cardholders of MasterCard branded consumer prepaid, debit or credit cards issued by the following banks in the Philippines:

 

  • Allied Banking Corporation / Philippine National Bank (PNB)
  • Banco de Oro Unibank Inc.
  • Bank of the Philippine Islands (BPI)
  • Citibank, N.A. / Citibank Savings
  • EastWest Banking Corporation
  • Hongkong & Shanghai Banking Corporation Limited (HSBC) – Manila Branch
  • Maybank
  • Metropolitan Bank & Trust Company (METROBANK) / Metrobank Card Corporation
  • PSBank
  • RCBC Bankard
  • Security Bank Corporation
  • Standard Chartered Bank


What are the participating banks?

This nationwide raffle promo covers all MasterCard branded consumer prepaid, debit and credit cards issued by the following banks listed above.

 

Is this promo open to credit cards only?

All MasterCard branded consumer prepaid, debit and credit cards issued by the designated banks in the Philippines. Cirrus and Maestro branded cards are excluded from participation in the promo.

 

What is a debit card?

Purchases made using a debit card are immediately funded from the cardholder’s savings or checking account with the issuing bank, unlike credit cards which require the cardholder to pay at a later date.

Debit cards may also be used as ATM cards, which are used to withdraw cash from ATM machines.

For point-of-sale (POS) or retail purchases, debit cards may be swiped at the terminal, as in the case of credit cards. Usage of debit cards at POS may be authorized by the cardholder’s signature or PIN.

 

What is a prepaid card?

A prepaid card may be topped-up or loaded with funds through a savings/checking account or over-the-counter in branches of the issuing bank. Prepaid cards may be in the form of electronic gift cards. Tbe used at point-of-sale (POS) or retail by swiping the card at the terminal, as in the case of credit cards.  Usage of prepaid cards at POS may be authorized by the cardholder’s signature.

 

What is the purchase requirement for cardholders to join?

MasterCard Cardholders must make a qualifying airline ticket purchase from Philippine Airlines or PAL Express ticketing offices, contact center, travel agencies, philippineairlines.com or airphilexpress.com. Every PHP500.00 or USD12 charged by a MasterCard Cardholder to his/her MasterCard Consumer Card for the purchase of Philippine Airlines’ or PAL Express’ airline tickets in a single receipt within the Promo Period will entitle the qualifying MasterCard Cardholder to receive one (1) electronic raffle number entry to participate in the raffle.

 

If I spend more than PHP500 or USD12, will the excess amount earn raffle entries?

Denominations in excess that is less than PHP500 or USD12 will not be eligible for any electronic raffle number entry. Qualifying Purchases cannot be combined. For example, a Qualifying Purchase of PHP1,600 or USD40 in a single receipt will entitle the qualifying MasterCard Cardholder to receive three (3) electronic raffle number entries.

 

Who are disqualified from participating in the promo?

All employees and relatives up to the second (2nd) level of consanguinity and/or affinity of MasterCard Asia/Pacific Pte. Ltd., MasterCard International Philippines, Inc., Philippine Airlines, Philippine Airlines, Inc., PAL Holdings, Inc., PAL Express, Air Philippines Corporation, McCann Worldgroup Philippines, Fuentes Publicity Network Inc., One Incentives Systems Advocates, Inc. (1-ISA) and Virus Inc. are disqualified from participating in the Promotion.

 

What are the participating stores?

MasterCard Cardholders must make a qualifying airline ticket purchase from Philippine Airlines or PAL Express ticketing offices, contact center, travel agencies, philippineairlines.com or airphilexpress.com.  

 

How do I join the promo?

Upon successfully making a qualifying purchase, the qualifying MasterCard Cardholder must go to the Mabuhay Miles Facebook fan page to register and to receive the corresponding raffle number entry/ies. The qualifying MasterCard Cardholder may select from international and domestic destinations of Philippine Airlines and PAL Express during the registration process.  The selected destination cannot be changed by the MasterCard Cardholder after registration.

 

Visit the link below register and submit entry/ies:

https://www.facebook.com/MabuhayMiles/app_272495906186397

 

When is the raffle draw and cut-off date of the promo?

There will be three (3) raffle draws to be held every Thursday within the Promo Period, witnessed by a DTI representative. Raffle draw dates and cut-off dates will be as follows:

 

Date of Entries

Cut-off Date

Raffle Draw Date/Time

No. of Winners

Nov 15, 16, 17, 18, 19, 20, 21

Nov 21, 11:59pm

Nov 22, 12:00pm

70 (10 winners for each day for the period Nov 15 to Nov 21)

Nov 22, 23, 24, 25, 26, 27, 28

Nov 28, 11:59pm

Nov 29, 12:00pm

70 (10 winners for each day for the period Nov 22 to Nov 28)

Nov 29, 30, Dec 1, 2, 3, 4

Dec 4, 11:59pm

Dec 6, 12:00pm

60 (10 winners for each day for the period Nov 29 to Dec 4)

Total No. of Winners

 

 

200

 

 

How many winners will be drawn?

Ten (10) winners will be drawn for each day within the Promo Period for a total of two hundred (200) winners. 

 

What are the raffle prizes?

The prize to be awarded to each winner of the Promo will be a Mabuhay Miles Certificate in the amount required to redeem the roundtrip airline ticket to the Philippine Airlines’ or PAL Express’ destination selected by the winner at the time of registration. Prizes are exclusive of government taxes, fees, and surcharges, Ticketing Service Fee and Departure Terminal Fees.


What are the applicable surcharges, taxes and fees?

Domestic: Round-trip fuel surcharge (PHP500 to PHP900) + Aviation Security Fee (PHP15) + Ticketing Service Fee (PHP100 to PHP125) + VAT (PHP77 to PHP122) + Domestic Passenger Service Charge (PHP200), if applicable.

 

International: Round-trip fuel surcharge (USD80 to USD440) + government taxes (USD10.30 to USD150) + Ticketing Service Fee (USD5) + travel tax (USD39.30), if applicable

 

Can a cardholder win twice?

A participant can win only once in the promo.

 

How will the winners of the raffle promo be notified?

Winners will also be notified by phone and an official notification letter sent by registered mail to each winner’s address, based on the MasterCard Cardholder’s information in the records of the respective Designated Banks. Winners must sign the Release, Waiver and Quit Claim Form and present the original official notification letter, their winning eligible MasterCard Consumer Card, the original statement of account (SOA) or the original charge slip (indicating the winning overseas transaction/purchase), their tax identity number (TIN), community tax certificate (CTC) and a valid photo-ID. 

 

Where should the winners claim their prize?

Winners may claim their Prizes at:  MasterCard International Philippines, Inc., 904, Tower One & Exchange Plaza, Ayala Triangle, Ayala Avenue, Makati City, Philippines

 

What is the redemption period of the prizes?

There will be a 60 day period for each winner to claim his/her Prize. The 60 day period for claiming of the Prizes shall commence from the date of the winner’s receipt of the official notification letter. If for any reason, the winner does not claim the Prize within such 60 day period, the Prize will be forfeited with the prior approval of DTI.

 

What will happen if the winner is unable to claim the prize within the 60-day redemption period?

MasterCard Asia/Pacific Pte. Ltd., MasterCard International Philippines, Inc. Philippine Airlines, PAL Express and the Designated Banks shall not be liable for any winner notification that is lost, intercepted or not received for any reason. If for any reason, the winner does not claim the Prize within the 60 day redemption period, the Prize will be forfeited with the prior approval of DTI.

 

How can the cardholder redeem their prize?

A Mabuhay Miles Certificate in the amount required to redeem the roundtrip airline ticket to the Philippine Airlines’ or PAL Express’ destination selected by the winner at the time of registration will be awarded to the winner.  

 

How many times can the Mabuhay Miles Certificates be used to redeem airline tickets?

Mabuhay Miles Certificates are valid for one-time use or redemption only

 

Do the Mabuhay Miles Certificates given out as prizes expire?

Mabuhay Miles Certificates are valid for three (3) years from the date of issue. 

 

Is the prize transferable?

Mabuhay Miles Certificates are transferrable but not convertible to cash. Upon winner’s request and authorization, Mabuhay Miles Certificate may be transferred to a valid MasterCard cardholder only.

 

Who shall pay the 20% tax for prizes exceeding Php 10,000.00?

MasterCard Asia/Pacific Pte. Ltd. will shoulder the 20% tax if prize exceeds Php10,000.00.

 

Are there any other terms and conditions which cardholders should know?

Cardholders can refer to the MasterCard website at www.mastercard.com/sea for complete promo mechanics and details.