Legal Notices

By accessing philippineairlines.com, it is important that you read the following legal notices and agree to accept and abide by the provisions stated in each notice.

 

New Passenger Bill of Rights

Providing for a Bill of Rights for Air Passengers and Carrier Obligations

 

Commitment to Customer Satisfaction (Applicable only to PAL flights to or from the United States

(Issued in Compliance with 14 CFR Part 259.5). We are committed to providing the total quality travel experience to all our customers. 

 

Contingency Plan for Lengthy Tarmac Delays

(Issued in Compliance with 14 CFR Parts 244, 250, 253, 259, and 399). PAL has adopted this contingency plan to mitigate inconveniences for airline passengers during lengthy tarmac delays.  


Disclaimer, Data Privacy and Security Policy

Data privacy and security is a concern to all who access this website and therefore is the top priority of Philippine Airlines Inc.

 

Online Booking Terms and Conditions

Read through the Terms and Conditions of our online booking facility.


Web Check-in Terms and Conditions

Read through the Terms and Conditions of our web check-in facility and other important notices prior to the commencement of your travel


Opting Out Of Email

Philippine Airlines strives to only send emails that our users will want to receive. We pledge to always give you the option to decline to receive any further emails from us.


General Conditions of Carriage

The General Conditions of Carriage provide information on the conditions that govern transportation on Philippine Airlines.  


 

Mabuhay Miles Terms and Conditions

Know more about the terms and conditions of PAL's Frequent Flyer Program

 

 

Important Notice (For tickets issued in the Republic of China [ROC] only):

To ensure that the terms and conditions of the airline ticket are clear, and for the protection of passenger rights, PAL passengers are advised to secure the Chinese translation of the airline ticket from the Taiwan branch of PAL or PAL's accredited travel agencies in the ROC.