Article 11 - Refunds


Section 1.  GENERAL 
On failure by Carrier to provide carriage in accordance with the Contract of Carriage, or where a Passenger requests  a voluntary change of his or her arrangements, refund for an  unused Ticket or portion thereof shall be made by Carrier in accordance with  this Article and with Carrier's Tariffs. 


(a)  Except as hereinafter provided in this Article,  refund  shall be made  either to  the person  named in the Ticket,  or to the person  who has paid for the Ticket upon  presentation  of satisfactory proof of entitlement to the refund.

(b)  If a Ticket has been paid  for by a person other than  the Passenger named in the Ticket, and Carrier has so indicated on the Ticket that there is a restriction  on refund, Carrier shall make a refund only to that person paying for the Ticket or to that person's order. 

(c)  Except in the case of lost international Tickets,  refunds will only be made on surrender to Carrier of the Passenger Coupon and surrender of all unused Flight Coupons. 

(d)  A refund made to anyone presenting  the Passenger Coupon or Passenger receipt and all unused Flight Coupons  and holding himself or herself out as a person to  whom refund may be made in terms of (a) or (b) above shall be deemed a proper refund and shall discharge Carrier from liability  and any further  claim for refund. 

If Carrier cancels a flight, or fails to operate a flight reasonably according to schedule, or fails to stop at a point to which the  Passenger is destined or ticketed to stop over, or is unable to  provide previously confirmed space or causes  the Passenger to miss  a connecting flight on which the Passenger holds a confirmed reservation, or refuses carriage to a Passenger in accordance with these conditions, the amount of the refund shall be: 

(a)  if no portion of the Ticket has been used, an amount equal to the fare paid; 

(b)  if a portion of the Ticket has been used, the refund will be the difference between the fare paid and the applicable fare for the transportation  used. 

If the Passenger wishes a refund of his or her Ticket for reasons other than  those set out in Section 3  of this Article, the amount of the refund shall be: 

(a)   if no portion of the Ticket has been used, an amount equal to the fare paid, less any applicable service charges or cancellation fees; 

(b)   if a portion of the Ticket has been used, the refund will be the difference between the fare paid and the  applicable fare for the transportation used, less any applicable service charges or cancellation fees. 

If a Ticket or a portion thereof is lost, refund will be made on proof of loss satisfactory to Carrier and upon payment of any applicable service charge, on condition: 

(a)  that the lost Ticket, or portion thereof, has not been used, previously  refunded or replaced; 

(b)  that the person to whom the refund is made undertakes, in such form as may be prescribed by Carrier, to repay  to Carrier  the amount refunded in the event and to the extent  that the lost Ticket or portion thereof is used by any person  or that refund  thereof is made to any person in possession of the Ticket. 

(c)   lost Domestic Tickets will not be refunded nor replaced. 


(a)  Carrier may refuse refund when application  therefor  is made thirty (30) days after the expiry  of the validity of the Ticket. 

(b)  Carrier may refuse  refund on a Ticket which has been presented to Carrier or other carriers or to government officials  of a country as evidence of intention to depart therefrom,  unless  the Passenger establishes  to the Carrier's satisfaction  that he or she has permission to remain in the country or that he or she will depart therefrom by another carrier or another means of transport. 

Sec.  7.   CURRENCY 
All refunds will be subject to government laws, rules and regulations or orders of the country in which the Ticket  was originally purchased and of the country in which the refund is being made.  Subject to the foregoing  provision, refunds  will normally be made  in  the currency in which the Ticket was paid but may be made in another currency in accordance with Carrier's Tariffs. 

Voluntary refunds will be made only by the carrier which originally issued the Ticket, or its agent if so authorized.