PAL-ibe-banner.jpg
SPECIAL PROMOS
PAL LEARNING CENTER
PAL Learning Center
Customer Relations Training

Customer Relations Workshop 
Learn the basic competencies in customer service. Specifically, you will :

  • Appreciate your role as service givers.

  • Understand the customer, his need and expectations.

  • Learn techniques necessary in promoting customer relations.

  • Enhance communication skills for effective customer service.

  • Learn skills in handling difficult customers and addressing problem situations.

  • Practice value-added service behaviors.

Interactive Skills
Apply the competencies to effectively interact with others in dynamic situations through effective use of voice, language and action. Specifically you will :

  • Develop your skills as a speaker by working on your voice, langauge and action.

  • Learn the characteristics of an effective listener.

Projecting Service Personality
Project a positive and service-oriented personality. Specifically, you will :

  • Appreciate your role as service givers.

  • Identify your customers as non-front liners.

  • Understand customer expectations.

  • Project a positive service attitude at all times.


Telemarketing
Develop your skills in presenting services offered through telephone techniques.

Red Arrow Back to previous page

INTERESTED?
FOR MORE INFORMATION
PAL Learning Center
540 Padre Faura
Cor. Adriatico Streets
Ermita, Manila 1000
Tel: (632) 526-9123 locals 609/679
       (632) 708-7645
Fax: (632) 526-8829
Arrowpaltraining@pal.com.ph