Customer Relations Workshop 
Learn the basic competencies in customer service. Specifically, you will :

• Appreciate your role as service givers.

• Understand the customer, his need and expectations.

• Learn techniques necessary in promoting customer relations.

• Enhance communication skills for effective customer service.

• Learn skills in handling difficult customers and addressing problem situations.

• Practice value-added service behaviors.

Interactive Skills
Apply the competencies to effectively interact with others in dynamic situations through effective use of voice, language and action. Specifically you will :

• Develop your skills as a speaker by working on your voice, langauge and action.

• Learn the characteristics of an effective listener.

Projecting Service Personality
Project a positive and service-oriented personality. Specifically, you will :

• Appreciate your role as service givers.

• Identify your customers as non-front liners.

• Understand customer expectations.

• Project a positive service attitude at all times.

Telemarketing
Develop your skills in presenting services offered through telephone techniques.

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