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CONTACT US
About PAL

Ninoy Aquino International Airport (NAIA) location
NAIA 1 - Ninoy Aquino Avenue, Pasay City
NAIA Centennial Terminal 2 -  MIA Road, Pasay City
NAIA 3 - Andrews Avenue, Pasay City

For any concern and/or complaint regarding your travel experience, feel free to contact us :
Red Arrow Customer Care Contact Information

Reservations 
Manila, Philippines (24 hours)
Tel : (632) 855-8888

For USA and Canada:
1-800-I-FLY-PAL or 1-800-4-359-725 (24 hours)

Flight Information/Tours and Packages
(632) 855-8888

For Australia:
1-300-888-PAL

Click on the links provided at the right hand side of this page to view our various sales offices contact information.
Fulfillment Center (Online booking transactions)
Manila, Philippines
Red Arrow e-mail : onlinebooking@philippineairlines.com
Corporate Communications Dept.
3F Mezzanine PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City
Tel: (632) 777-5995; 777-4800 loc 5401
Fax: (632) 556-1893
Red Arrow e-mail : corpcomms@pal.com.ph
Customer Relations
3F Mezzanine PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City
Tel : (632) 777-5939    
Fax : (632) 777-5928
Red Arrow e-mail : wecare@pal.com.ph
Philippine Airlines location
PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City
Red Arrow e-mail : webmgr@pal.com.ph
Mabuhay Miles Service Center
2/F Power Realty Building (Across Anson's Building)
1012 A. Arnaiz (Formerly Pasay Road)
1223 Makati City
Red Arrow e-mail: mabuhaymiles@pal.com.ph
Fax Nos:
  Manila - (632) 855-3653; 855-3654 
  USA/Canada (818) 630-8469
Office Hours:
Mondays thru Fridays 08:30 - 17:00
Saturdays 08:30 - 12:00 

Mabuhay Miles Call Center
Tel: Manila - (632) 855-8888
      USA/Canada - 1 (800) I FLY PAL or 1(800) 435-9725 
      Cebu - (6332) 340-0191   
Office Hours:
Manila/Cebu - Daily from 08:00 - 20:00
U.S./Canada - Daily from 09:00 - 17:00 (PST)
Baggage Tracing Services
Mezzanine Level, South Wing
NAIA Centennial Terminal 2
Old Mia Road, Pasay City 1300
Tel : (632) 851-3011;  832-2939
Fax : (632) 879-6028
Red Arrow e-mail : baggage_tracing@pal.com.ph
Cargo Reservations
Manila, Philippines
Tel: (632) 831-3061 ; 832-3059
Fax: (632) 832-3063
Career Opportunities
2F PNB Financial Center
CCP Complex
Pres. Diosdado Macapagal Avenue
Pasay City
Tel: ((632) 777-4800 locals 5448 up to 54
Telefax: (632) 556-1904
Red Arrow e-mail : placement@pal.com.ph
Corporate Sales 
3rd Floor, PAL Learning Center
540 Padre Faura Corner Adriatico
Ermita, Manila
Tel: (632) 855-8555
Fax: (632) 708-7647
Red Arrow email:  pr_corporate@pal.com.ph
Office Hours:
Mondays thru Fridays from 8:30am to 5:30pm (Manila, Philippines time)

Corporate Sales Fulfillment Center
Office Hours:
Mondays thru  Fridays:    
8:30 - 12:00
13:00 - 16:00
(Manila, Philippines time)

Reservations and ticketing requests from registered corporate accounts are accommodated daily, from 8am to 8pm.

Refunds
5F PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City
Tel : (632) 556-2809 or 777-4800 locals 5646 (Domestic) or 5645/5647 (International)
Fax : (632) 556-2595
For International Refunds:
Red Arrow e-mail : refunds_intl@pal.com.ph
For Domestic Refunds:
Red Arrow email : refunds_domestic@pal.com.ph
For online-purchased tickets Refunds:
Red Arrow email : onlinebooking_refunds@philippineairlines.com. 
For Security concerns, please contact:

Security Sub-Department
PAL Gate 2, Andrews Avenue
Nichols, Pasay City 1300
Tel: (632) 852-5874  
               855-8000 loc 2393/2057
Red Arrow e-mail: sfpd@pal.com.ph
WORLDWIDE OFFICES
Red Arrow International Offices
Red Arrow Philippine Offices
Red Arrow Other Reservations Offices
Red Arrow Domestic Ticketing Agents
Red Arrow Intl Travel Partners
Red Arrow Petron Payment Centers
NEED HELP?
If you need more information about our website, please email us at :
Arrow1 webmgr@pal.com.ph