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SPECIAL PROMOS
CUSTOMER CARE
About PAL

Please feel free to contact us for any concern and/or complaint regarding your travel experience with Philippine Airlines.

Email : wecare@pal.com.ph
Tel No : (632) 777-5932
Fax Number : (632) 777-5928

For USA and Canada:
1-800-I-FLY-PAL or 1-800-4-359-725 (24 hours)

Our Mailing Address :
Customer Relations Department
3F Mezzanine PNB Financial Center 
Pres. Diosdado Macapagal Avenue 
Complex, Pasay City
Philippines 1308

US DOT's Aviation Consumer Protection Division (ACPD)
Mailing address:

Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
http://airconsumer.dot.gov

For more information on list of countries that require airlines to treat the passenger cabin with insecticides or aerosol insecticide spray prior to a flight please log on to : 
http://ostpxweb.dot.gov/policy/safetyenergyenv/disinsection.htm.

IMPORTANT INFO

Applicable for PAL flights to and from the United States in compliance with 14 CFR Part 259.5
Red Arrow Commitment to Customer Satisfaction