The US Air Carrier Access Act (ACAA)

Philippine Airlines adheres to the provisions of 14 CFR Part 382 pursuant to the US ACAA, a copy of which can be downloaded here:


US ACAA Part 382


The rule applies to flights that begin or end at a US airport. "Flight" means a continuous journey in the same aircraft or with one flightnumber that begins or ends at a US airport. 

Passengers may also obtain a copy of Part 382 by any of the following means:

  1. For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY).

  2. By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY).

  3. By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590

  4. On the Aviation Consumer Protection Division website (