Contact Us

 

Reservations

Manila, Philippines (24 hours)

Tel : (632) 855-8888

 

For USA and Canada:

1-800-435-9725 (24 hours)

 

For Australia:

1-800-737-725

 

For United Kingdom:

00 800-0035-9725

 

For United Arab Emirates:

800-0630-0032

 

For Kingdom of Saudi Arabia:

800-863-0020


 

Customer Care


Please feel free to contact us for any feedback or concern regarding your travel experience with Philippine Airlines.


Care Form


Tel No : (632) 777-5932
Fax Number : (632) 777-5928

 

Our Mailing Address:

Philippine Airlines, Inc.
Manager - Customer Relations
PO Box 1344
Makati City, Philippines 

 

US DOT's Aviation Consumer Protection Division (ACPD)
Mailing address:

Aviation Consumer Protection Division, C-75

U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
http://www.dot.gov/airconsumer



For more information on list of countries that require airlines to treat the passenger cabin with insecticides or aerosol insecticide spray prior to a flight please log on to :
http://ostpxweb.dot.gov/policy/safetyenergyenv/disinsection.htm.

 

For more information, come visit us or you may call us at:

Corp. Communications Dept.

3F Mezzanine PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City
Tel: (632) 777-5995; 777-4800 loc 5401
Fax: (632) 556-1893
Red Arrow corpcomms@pal.com.ph

 


 

Cargo Reservations

Manila, Philippines
Tel: (632) 831-3061 ; 832-3059
Fax: (632) 832-3063

 


 

Corporate Sales

3rd Floor, PAL Learning Center
540 Padre Faura Corner Adriatico
Ermita, Manila
Tel: (632) 855-8555
Fax: (632) 708-7647
email: pr_corporate@pal.com.ph
Office Hours:
Mondays thru Fridays from 8:30am to 5:30pm (Manila, Philippines time)

Corporate Sales FulfillmentCenter
Office Hours:
Mondays thru Fridays:
8:30 - 12:00
13:00 - 16:00
(Manila, Philippines time)

Reservations and ticketing requests from registered corporate accounts are accommodated daily, from 8am to 8pm.

 


 

Mabuhay Miles Service Center

Petron Bel-Air Square
363 Sen. Gil Puyat Avenue, corner Makati Avenue
Makati City, Philippines.

Fax : Manila - (632) 855-3653; 855-3654
USA/Canada (818) 630-8469

e-mail : mabuhaymiles@philippineairlines.com

Office Hours:
Mondays thru Fridays 08:30 - 17:00
Saturdays 08:30 - 12:00

 


 

Mabuhay Miles Call Center

Tel: Manila - (632) 855-8888
USA/Canada - 1 (800) I FLY PAL or 1(800) 435-9725
Cebu - (6332) 340-0191
Office Hours:
Manila/Cebu - Daily from 08:00 - 20:00
U.S./Canada - Daily from 09:00 - 17:00 (PST)

 


 

Refunds

5F PNB Financial Center
Pres. DiosdadoMacapagal Avenue
CCP Complex, Pasay City
Tel : (632) 556-2809 or 777-4800 locals 5646 (Domestic) or 5645/5647 (International)
Fax : (632) 556-2595

For International Refunds:
e-mail : refunds_intl@pal.com.ph
For Domestic Refunds:
email : refunds_domestic@pal.com.ph
For online-purchased tickets Refunds:
email : onlinebooking_refunds@philippineairlines.com.

 

 

Baggage Tracing Services

Mezzanine Level, South Wing
NAIA Centennial Terminal 2
Old Mia Road, Pasay City 1300
Tel : (632) 851-3011; 832-2939
Fax : (632) 879-6028
e-mail : baggage_tracing@pal.com.ph

 


Corporate Communications Dept.

3F Mezzanine PNB Financial Center
Pres. DiosdadoMacapagal Avenue
CCP Complex, Pasay City
Tel: (632) 777-5995; 777-4800 loc 5401
Fax: (632) 556-1893
e-mail : corpcomms@pal.com.ph

 


 

Career Opportunities

2F PNB Financial Center
CCP Complex
Pres. DiosdadoMacapagal Avenue
Pasay City
Tel: ((632) 777-4800 locals 5448 up to 54
Telefax: (632) 556-1904
e-mail : placement@pal.com.ph

 


 

Philippine Airlines Location

PNB Financial Center
Pres. DiosdadoMacapagal Avenue
CCP Complex, Pasay City

 


 

Ninoy Aquino International Airport (NAIA) location

NAIA 1 - Ninoy Aquino Avenue, Pasay City
NAIA Centennial Terminal 2 - MIA Road, Pasay City
NAIA 3 - Andrews Avenue, Pasay City

 


 

For Security concerns, please contact:

Security Sub-Department

PAL Gate 2, Andrews Avenue
Nichols, Pasay City 1300
Tel: (632) 852-5874
855-8000 loc 2393/2057
e-mail: sfpd@pal.com.ph