Details of your Travel Insurance policy can be found in our Online Brochure and FAQs Sections. If you need to get in touch with us, please use the contact details below:

Emergency Medical Assistance
Please call our 24-Hour Emergency Assistance Number +63 2 878 1290.

Customer Service
For insurance-related inquiries or changes to your policy, please e-mail us at palinsurance@chartisinsurance.com or call our Customer Service Hotline at +63 2 878 5505 (Mondays-Fridays, 8AM-5PM - Except Public Holidays).

How to File a Claim
You can find detailed procedures for filing a claim in our Notice of Claim Form.

Within the Philippines	Download
Outside of the Philippines	Download

For any claims-related inquiries, please e-mail us at palclaims@chartisinsurance.com or call our Claims Hotline at +63 2 878 5505 (Mondays-Fridays, 8AM-5PM - Except Public Holidays).