Contingency Plan for Lengthy Tarmac Delays
(Issued in Compliance with 14 CFR Parts 244, 250, 253, 259, and 399)
Philippine Airlines, Inc. (PAL), in compliance with 14 CFR Parts 244, 250, 253, 259, and 399, has adopted this contingency plan to mitigate inconveniences for airline passengers during lengthy tarmac delays. This plan applies to PAL’s scheduled and public charter flights at large hub, medium hub, small hub, and non-hub U.S. airports where PAL operates. This plan contains separate sections covering maximum hold times on aircraft delays, provisioning of adequate food and potable water, adequate medical attention and operable lavatory facilities, notifications, resources to implement the plan, and assurances that the plan has been coordinated with airport and government authorities. As used throughout this plan, the term “tarmac delay” means the holding of an aircraft on the ground either before taking off or after landing with no opportunity for passengers to deplane.
On Tarmac Delays
For PAL flights that depart from, or arrive at a U.S. airport, PAL will not permit an aircraft to remain on the tarmac at a U.S. airport for more than four (4) hours without providing passengers an opportunity to deplane, unless: (i) the pilot-in-command determines that there is a safety or security related reason why the aircraft cannot leave its position on the tarmac to deplane passengers; or (ii) local Air Traffic Control (ATC) advises the pilot-in-command that returning to the gate or other disembarkation point elsewhere in order to deplane passengers would significantly disrupt airport operations.
Adequate Food and Potable Water
PAL will provision all flights with adequate food and potable water on board the aircraft. During a tarmac delay, PAL will provide adequate food and potable water to passengers, free of charge, no later than two (2) hours after the aircraft leaves the gate (in the case of a departure) or touches down (in the case of an arrival) at the airport, as the case may be, unless the pilot-in-command determines that safety or security considerations preclude such service.
Operable Lavatory Facilities
All PAL aircraft are equipped operable lavatories. For all flights, PAL assures its passengers of operable lavatory facilities while the aircraft remains on the tarmac.
Adequate Medical Attention
PAL will arrange for adequate medical attention to be provided to passengers in need thereof during a tarmac delay. All PAL aircraft are equipped with an emergency medical kit as well as a first aid kit and PAL cabin crew are trained in first aid.
On delayed flights, PAL assures its passengers that they will receive notifications regarding the status of the delay every thirty (30) minutes while the aircraft is delayed, including the reasons for the tarmac delay, if known.
PAL likewise assures its passengers on a delayed flight that they will be notified beginning thirty (30) minutes after scheduled departure time (including any revised departure time that passengers were notified about before boarding) and every thirty (30) minutes thereafter, that they have the opportunity to deplane from the aircraft that is at the gate or another disembarkation area with the door open if the opportunity to deplane actually exists.
PAL will commit sufficient resources in order to implement this plan fully. PAL will coordinate with necessary authorities and offices to ensure that all subject areas of this plan are implemented.
Coordination with Airports
PAL assures its passengers that the plan has been coordinated with airport authorities (including terminal facility operators where applicable) at each U.S. large hub airport, medium hub airport, small hub airport and non-hub airport that PAL serves, as well as its regular U.S. diversion airports.
Coordination with Government Authorities
PAL assures its passengers that the plan has been coordinated with the U.S. Customs and Border Protection (CBP) as well as with the Transportation Security Administration (TSA) at each U.S. large hub airport, medium hub airport, small hub airport and non-hub airport that PAL serves, including diversion airports.