"PAL" means Philippine Airlines, Inc.
WHERE TO BUY
Swingaround – Sales and ticketing of Swingaround tour packages (except Swingaround Extension tour packages) are restricted to the country where the Swingaround Tour originates.
Sales and ticketing of Swingaround Extension tour packages, which are sold in conjunction with another Swingaround tour package, or a PAL international roundtrip ticket will be done only at the passenger’s point of origin.
PALakbayan – Sales and ticketing of PALakbayan tour packages shall be done only at PAL Ticket Offices and DTP Agents in the Philippines.
Prices are subject to change without prior notice. Please check with PAL Reservations or Ticket Office before booking.
If the period of stay in a hotel covers two seasons (two periods with different price rates), the higher tour package price shall apply.
Package prices with airfare and land arrangement only rates, exclude airport/security/government taxes and fees, fuel surcharges, travel insurance and fees and expenses of a personal nature, e.g., tips and porterage fees.
Single - applies to one adult occupying a room by himself/herself
1/2 Twin - applies to one person sharing a room with another person
Extra Bed - applies to a third person sharing a room with two other persons. Only one Extra Bed per room will be provided unless otherwise specified.
Reservations should be made through PAL Reservations or Ticket Office or a travel agent at least 7 working days before departure date for individual travel. Exceptions, however, may apply. Please refer to the rate sheets posted on the website for exceptions.
These Terms and Conditions shall be binding on all persons named in the booking in spite of the fact that only one person made the booking in behalf of all others.
It is the passenger's sole responsibility to ensure that he/she complies with all the passport, visa and health requirements of the country(ies) that he/she intends to visit or transit in. PAL cannot be made liable for any delay and costs incurred as a result of the passenger's failure to meet these requirements.
The Tour Voucher - Service Coupon must be surrendered to the Operator upon arrival at the destination. The Operator may not render service in the absence of a Tour Voucher - Service Coupon.
“FIT” shall mean “For Individual Travel” which shall apply to 1 to 14 paying passenger(s) availing of Swingaround or PALakbayan transaction.
“GIT” shall mean “Group Inclusive Tour” which shall apply to 15 or more paying passenger(s) availing of Swingaround or PALakbayan transaction.
A. For FIT
Prior to Scheduled Departure
1. After ticket and tour voucher issuance, all bookings and arrangements under the ticket and tour voucher shall be considered final. Unless requesting for an additional passenger, additional optional tour, additional day or extra night, or to avail of other additional arrangements within the non-air portion of the package, NO CHANGES on the ticket booking or tour voucher arrangements shall be allowed thereafter.
2. Any request for Changes if allowed under the immediately preceding paragraph shall be subject to the following conditions:
(a) A passenger must go to the PAL Ticket Office or call PAL Reservations to request for the allowable changes.
(b) Changes made at least four (4) working days prior to the scheduled departure that will result in ticket or Tour Voucher re-issuance is subject to a penalty of USD30 for Swingaround and PHP1,000 for PALakbayan per tour voucher. In addition to the penalty, the applicable rebooking and re-issuance fees as specified in the Fare Rule of the Fare Basis of the ticket shall also be charged.
(c) Cancellation or refund of a tour package is subject to a penalty equivalent to 100% of the total package price. Taxes shall be refunded.
(d) Changes made less than four (4) working days before departure date will be subject to a penalty equivalent to 100% of the total package price. Taxes shall be refunded.
After Scheduled Departure
No changes shall be allowed after the scheduled flight has departed. The return flight may be rebooked subject to the Fare Conditions of the ticket.
B. For GIT
As a general rule, after ticket and tour voucher issuance, all bookings and arrangements under the ticket and tour voucher shall be considered final. NO CHANGES on the ticket booking or tour voucher arrangements shall be allowed thereafter.
Depending on the tour operator, specific rebooking and cancellation of terms and conditions may be applicable to GIT Swingaround or PALakbayan packages which terms and conditions shall be reflected at the rate sheet and shall be made known upon reservation.
The return flight may be rebooked subject to the Fare Conditions of the ticket.
Failure of the passenger to show up at the destination on the date specified in the Tour Voucher will result in the forfeiture of the Tour Package.
Refund of a partially used Tour Voucher and ticket is not allowed.
If we have to change your booking or part of it (for instance if an airline changes its schedules or if the hotel overbooks its hotel accommodation or for reasons beyond PAL's control), we will notify you. If the change or changes result in your holiday costing more or otherwise being materially different from that contemplated prior to the change or changes being effected, it is hereby agreed that PAL shall only be obliged to make similar or comparable arrangements or to refund the amount paid and PAL shall not be liable for any other actual, incidental or consequential expenses, costs or damages of whatever nature in relation to such change/s.
OPERATOR’S TERMS AND CONDITIONS
Passengers must comply with the terms and conditions of the hotel, resort, tour operator, land and sea transport operator, helicopter transport operator, and others engaged in carrying out the tour services (hereinafter referred to as Operator) and shall personally negotiate and be accountable for other arrangements not covered by the tour voucher.
Mabuhay Miles Members may earn Miles for flown tickets issued in connection with tour packages subject to the terms and conditions under the Mabuhay Miles program.
DISCLAIMER AND LIABILITIES EXEMPTION
PAL, its directors, officers, employees or representatives shall not be responsible nor held liable for any and all claims, demands, suits, actions, or proceedings whatsoever for any and all damage, loss, injury, death, accident or liability, actual or contingent, caused to the passenger or his/her property arising out of, or attributable to, circumstances while in transit not on board PAL's aircraft or to the action, inaction, misconduct or negligence of the hotel, resort, tour operator, land and sea transport operator, helicopter transport operator, and others engaged in carrying out the tour services, including but not limited to delays and alterations made in the program or changes in quoted rates.
PAL may cancel the journey or passage or refuse to carry or load any person or baggage whenever such action is necessary under the applicable government regulations or whenever such action is necessary by reason of weather conditions or other fortuitous events or other reasons beyond the control of PAL.
PAL shall not be liable under any circumstances for any of the expenses, damages or losses incurred or sustained by any passenger which arise from, or as a result of, or are in any way connected with the failure of the passenger to take the flight due to the passenger's non-compliance with airline check-in and boarding procedures and passport, visa and health requirements of the countries of destination.
Prices are based on first category rooms unless otherwise stated.
The standard of accommodation and other services may vary in different destinations. PAL does not guarantee the standard, class, or fitness of the accommodation or service to be provided.
Special requests such as room location, a particular view, etc. are not guaranteed and do not form part of the passenger's booking with PAL.
TERMS AND CONDITIONS GOVERNING AIR TRANSPORTATION
To the extent not in conflict with the foregoing, air transportation services performed by PAL are subject to:
(i) provisions contained in the ticket;
(ii) applicable tariffs;
(iii) PAL's General Conditions of Carriage and related regulations which are made part hereof and can be downloaded at www.philippineairlines.com or may be inspected upon request at the offices of PAL.
GOVERNING LAW AND JURISDICTION
The Terms and Conditions of the Swingaround and PALakbayan tour packages shall be governed and construed in accordance with Philippine laws. Any claim or dispute arising from these Terms and Conditions shall be properly filed in the proper courts of Makati City, Philippines, to the exclusion of all other courts.
ACCURACY OF INFORMATION
The information contained herein is accurate and complete as of the time of posting on www.philippineairlines.com. However, PAL reserves the right to amend or revise these terms and conditions from time to time. As such, while PAL makes all reasonable efforts to promptly update the information contained herein as soon as such amendments or revisions are made, no warranty (whether express or implied) is made as to the accuracy, timeliness, reliability or completeness of these terms and conditions. Passengers may contact PAL Reservations or visit their local PAL Ticket Office to obtain the most up-to-date version of these terms and conditions.