Contact Us

Contact Us

Customer Care

Please feel free to contact us for any feedback or concern regarding your travel experience with Philippine Airlines.

CUSTOMER FEEDBACK

Tel No : (632) 777-5932 
Fax Number : (632) 777-5928 


Our Mailing Address:

Philippine Airlines, Inc.
Manager - Customer Relations
PO Box 1344
Makati City, Philippines 

 

US DOT's Aviation Consumer Protection Division (ACPD) Mailing address:

Aviation Consumer Protection Division, C-75

U.S. Department of Transportation 
1200 New Jersey Ave., S.E. 
Washington, D.C. 20590 
http://www.dot.gov/airconsumer


For more information on list of countries that require airlines to treat the passenger cabin with insecticides or aerosol insecticide spray prior to a flight please log on to : 
http://ostpxweb.dot.gov/policy/safetyenergyenv/disinsection.htm .


Web Accessibility Assistance

Tel : +1800-435-9725 (US/Canada toll-free)
Tel: +632-855-8888 (Manila) 

e-mail : wecare@pal.com.ph


Reservations

24/7 RESERVATIONS NUMBERS - PHILIPPINES

LUZON

Manila

Tel : (632) 855-8888  

Laoag

Tel : (077) 600-8888 

La Union, San Fernando

Tel : (072) 687-8098
 
 

VISAYAS
Cebu

Tel : (032) 340-0191

Bacolod

Tel : (034) 458-6888   

Dumaguete

Tel : (035) 532-9888

Iloilo

Tel : (033) 329-9888   

Tacloban

Tel : (53) 832-9878
 
 

MINDANAO
Cagayan de Oro

Tel : (088) 864-8788

Cotabato

Tel : (064) 521-8078   

Davao

Tel : (082) 287-7788 

Dipolog

Tel : (065) 918-8888

General Santos

Tel : (083) 887-9888
 

Zamboanga

Tel : (062) 957-9888 


For USA and Canada (24 hours) 

1-800-435-9725

 

For Australia

1-300-887-822

 


Cargo Reservations

Manila, Philippines 
Tel: (632) 831-3061 ; 832-3059 
Fax: (632) 832-3063

Worldwide Contacts


Corporate Sales

Mezzanine Floor, PNB Financial Center
President Diosdado Macapagal Avenue
CCP Complex, Pasay City
Tel: (632) 855-8555

Office Hours: 

Daily, 8:00am to 8:00pm (Manila, Philippines time)

 


Mabuhay Miles Service Center

G/F Allied Bank Center,6754  Ayala Avenue, Makati City

Fax : Manila - (632) 855-3653; 855-3654 
USA/Canada (818) 630-8469

e-mail : mabuhaymiles@philippineairlines.com

Office Hours: 
Mondays - Fridays 08:30 - 18:30 
Saturdays 08:30 - 17:00

 


Mabuhay Miles Call Center

Tel: Manila - (632) 855-8888 
USA/Canada - 1 (800) I FLY PAL or 1(800) 435-9725 
Cebu - (6332) 340-0191 
Office Hours: 
Manila/Cebu - Daily from 08:00 - 20:00 
U.S./Canada - Daily from 09:00 - 17:00 (PST)

 


Refunds

5F PNB Financial Center 
Pres. Diosdado Macapagal Avenue 
CCP Complex, Pasay City 
Tel : (632) 556-2809 or 777-4800 locals 5646 (Domestic) or 5645/5647 (International) 
Fax : (632) 556-2595

For International Refunds: 
e-mail : refunds_intl@pal.com.ph
For Domestic Refunds:
email : refunds_domestic@pal.com.ph
For online-purchased tickets Refunds:
email : onlinebooking_refunds@philippineairlines.com.

 


Baggage Tracing Services

Mezzanine Level, South Wing 
NAIA Centennial Terminal 2 
Old Mia Road, Pasay City 1300 
Tel : (632) 851-3011; 832-2939 
Fax : (632) 879-6028 
e-mail : baggage_tracing@pal.com.ph


Corporate Communications Dept.

3F Mezzanine PNB Financial Center 
Pres. Diosdado Macapagal Avenue 
CCP Complex, Pasay City 
Tel: (632) 777-5995; 777-4800 loc 5401 
Fax: (632) 556-1893 
e-mail : corpcomms@pal.com.ph
(for media and csr inquiries only)

 


Career Opportunities

2F PNB Financial Center 
CCP Complex 
Pres. Diosdado Macapagal Avenue 
Pasay City 
Tel: ((632) 777-4800 locals 5448 up to 54 
Telefax: (632) 556-1904 
e-mail : placement@pal.com.ph

 


Philippine Airlines Location

PNB Financial Center 
Pres. Diosdado Macapagal Avenue 
CCP Complex, Pasay City

 


Ninoy Aquino International Airport (NAIA) location

NAIA 1 - Ninoy Aquino Avenue, Pasay City 
NAIA Centennial Terminal 2 - MIA Road, Pasay City 
NAIA 3 - Andrews Avenue, Pasay City

 


For Security concerns, please contact: 

Security Sub-Department

PAL Gate 2, Andrews Avenue 
Nichols, Pasay City 1300 
Tel: (632) 852-5874 
855-8000 loc 2531 and 2441
e-mail: sfpd@pal.com.ph