Contact Us
Get in touch with us for the help you need.
If you would like to book a flight or make changes to your existing reservation (rebook, reroute, refund), please contact PAL's reservations hotline.
Manila, Philippines – +63 2 855-8888 Until 17Mar19
+63 2 8855-8888 Eff.18Mar19
USA/Canada – 1-800-435-9725
| country/region | city | number | operating hours (local time) |
| Philippines - Luzon | Batangas | Tel: (043) 779-8988 | 24/7 |
| Philippines - Luzon | Benguet | Tel: (074) 661-8898 | 24/7 |
| Philippines - Luzon | Bulacan | Tel: (044) 919-8800 | 24/7 |
| Philippines - Luzon | Cavite | Tel: (046) 419-8900 | 24/7 |
| Philippines - Luzon | Laguna | Tel: (049) 559-8200 | 24/7 |
| Philippines - Luzon | Laoag | Tel: (077) 600-8888 | 24/7 |
| Philippines - Luzon | La Union, San Fernando | Tel: (072) 687-8098 | 24/7 |
| Philippines - Luzon | Manila | Tel: (632) 855-8888 Until 17Mar19 Tel: (632) 8855-8888 Eff.18Mar19 |
24/7 |
| Philippines - Luzon | Nueva Ecija | Tel: (044) 960-7888 | 24/7 |
| Philippines - Luzon | Pampanga | Tel: (045) 409-6888 | 24/7 |
| Philippines - Luzon | Pangasinan | Tel: (075) 633-7888 | 24/7 |
| Philippines - Luzon | Palawan | Tel: (048) 716-5188 | 24/7 |
| Philippines - Luzon | Quezon | Tel: (042) 718-3888 | 24/7 |
| Philippines - Luzon | Tarlac | Tel: (045) 606-8898 | 24/7 |
| Philippines - Luzon | Zambales | Tel: (047) 602-6888 | 24/7 |
| Philippines - Visayas | Cebu | Tel: (032) 340-0191 | 24/7 |
| Philippines - Visayas | Bacolod | Tel: (034) 458-6888 | 24/7 |
| Philippines - Visayas | Dumaguete | Tel: (035) 532-9888 | 24/7 |
| Philippines - Visayas | Iloilo | Tel: (033) 329-9888 | 24/7 |
| Philippines - Visayas | Samar | Tel: (055) 832-9888 | 24/7 |
| Philippines - Visayas | Tacloban | Tel: (053) 832-9878 | 24/7 |
| Philippines - Mindanao | Butuan | Tel: (085) 975-9888 | 24/7 |
| Philippines - Mindanao | Cagayan de Oro | Tel: (088) 864-8788 | 24/7 |
| Philippines - Mindanao | Cotabato | Tel: (064) 521-8078 | 24/7 |
| Philippines - Mindanao | Davao | Tel: (082) 287-7788 | 24/7 |
| Philippines - Mindanao | Dipolog | Tel: (065) 918-8888 | 24/7 |
| Philippines - Mindanao | General Santos | Tel: (083) 887-9888 | 24/7 |
| Philippines - Mindanao | Zamboanga | Tel: (062) 957-9888 | 24/7 |
| China | - | 400-100-2752 | Daily: 9:00 a.m. to 6:00 p.m. |
| Australia | - | 1-300-887-822 | Mondays to Fridays: 9:00 a.m. to 5:00 p.m. Saturdays, Sunday and Holidays: Closed |
| United Kingdom | - | +44 (0) 808- 164-9888 | Daily: 8:00 a.m to 8:00 p.m. (including holidays) |
| Japan | - | Tel: 81-3-5157-4362 for International call 0570-783-483 for Domestic call (within Japan only) | Daily: 8:30 a.m. - 6:30 p.m. |
| Hong Kong | - | Tel: (852) 2301 - 9300 | Daily: 9:00 a.m. - 6:00 p.m. |
If you would like to contact any of our PAL office, please locate the nearest one in your area. Select the country/region and city.
PNB Financial Center, CCP Complex, Macapagal Avenue, Pasay City
You may also directly contact the following offices for specific concerns.
5F PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City
Email: refunds_intl@pal.com.ph
For Domestic Refunds:
Email: refunds_domestic@pal.com.ph
For online-purchased tickets Refunds:
Email: onlinebooking_refunds@philippineairlines.com
Mezzanine Level, South Wing
NAIA Centennial Terminal 2
Old Mia Road, Pasay City 1300
3F Mezzanine PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City
(for media and csr inquiries only)
Mezzanine Floor, PNB Financial Center
President Diosdado Macapagal Avenue
CCP Complex, Pasay City
Daily, 8:00am to 8:00pm (Manila, Philippines time)
Mabuhay Miles Service Center
G/F Allied Bank Center, 6754 Ayala Avenue,
Makati City
Mondays to Fridays: 8:30 a.m. - 6:30 p.m.
Saturdays: 8:30 a.m. - 5:30 p.m.
Mabuhay Miles Call Center
Daily: 6:00 a.m. - 10:00 p.m.
Daily: 9:00 a.m. - 6:00 p.m. (PST)
Security Department
PAL Gate 2, Andrews Avenue
Nichols, Pasay City 1300
US DOT's Aviation Consumer Protection Division
(ACPD) Mailing address:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
http://www.dot.gov/airconsumer
For more information on list of countries that require airlines
to treat the passenger cabin with insecticides or aerosol
insecticide spray prior to a flight please log on to :
https://www.transportation.gov/airconsumer/spray
Web Accessibility Assistance
Tel: +632-855-8888 (Manila) Until 17Mar19
+632-8855-8888 (Manila) Eff.18Mar19
PWD Concerns
Want to share your travel experience with Philippine Airlines? Click the Customer Feedback box below to give a compliment, share a suggestion, or report a complaint.
You may also send us a letter and address it to:
Philippine Airlines, Inc.
Manager - Customer Relations
PO Box 1344
Makati City, Philippines
For PWD Special Assistance requests, please fill-out the Disability Assistance Form or you may call our Hotlines for assistance. Please note that special assistance requests must be made at least 48 hours before your flight.
If you have concerns regarding your booking or ticket, please call our Hotlines or visit any PAL Ticket Office near you.
We care about your travel experience with us and we give priority to your special needs.
Let us know 48 hours before your flight how we can help you at the airport, during your flight, or even as you connect to another destination by filling-out the Online Disability Assistance Form.
If your needs are not covered in this form, or if you have other special assistance request or inquiries, please call our Hotlines for further assistance.
For PWD concerns please call our PWD hotline at 7774800 local 5932.
The People of PAL
Philippine Airlines takes pride in being the full service flag carrier of the Philippines. From the frontline to the support end, the people of PAL fly more than 12 million passengers every year to 71 destinations all over the world.
Our daily operations are powered by a diverse group of talent, including pilots, cabin crew, airport and ticket office staff, aircraft engineers, finance and administrative professionals. They come together and bring their expertise to achieve our mission of delivering safe, reliable, and heartwarming Filipino travel experience.
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