Contact Us
Customer Care
Please feel free to contact us for any feedback or concern regarding your travel experience with Philippine Airlines.
Tel No : (632) 777-5932
Fax Number : (632) 777-5928
Our Mailing Address:
Philippine Airlines, Inc.
Manager - Customer Relations
PO Box 1344
Makati City, Philippines
US DOT's Aviation Consumer Protection Division (ACPD) Mailing address:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
http://www.dot.gov/airconsumer
For more information on list of countries that require airlines to treat the passenger cabin with insecticides or aerosol insecticide spray prior to a flight please log on to :
http://ostpxweb.dot.gov/policy/safetyenergyenv/disinsection.htm .
Web Accessibility Assistance
Tel : +1800-435-9725 (US/Canada toll-free)
Tel: +632-855-8888 (Manila)
e-mail : wecare@pal.com.ph
Reservations
24/7 RESERVATIONS NUMBERS - PHILIPPINES
LUZON
Manila
Tel : (632) 855-8888Laoag
Tel : (077) 600-8888La Union, San Fernando
VISAYAS
Cebu
Tel : (032) 340-0191Bacolod
Tel : (034) 458-6888Dumaguete
Tel : (035) 532-9888Iloilo
Tel : (033) 329-9888Tacloban
Tel : (53) 832-9878MINDANAO
Cagayan de Oro
Tel : (088) 864-8788 Cotabato
Tel : (064) 521-8078Davao
Tel : (082) 287-7788Dipolog
Tel : (065) 918-8888General Santos
Tel : (083) 887-9888Zamboanga
Tel : (062) 957-9888For USA and Canada (24 hours)
1-800-435-9725
For Australia
1-300-887-822
Cargo Reservations
Manila, Philippines
Tel: (632) 831-3061 ; 832-3059
Fax: (632) 832-3063
Corporate Sales
Mezzanine Floor, PNB Financial Center
President Diosdado Macapagal Avenue
CCP Complex, Pasay City
Tel: (632) 855-8555
Office Hours:
Daily, 8:00am to 8:00pm (Manila, Philippines time)
Mabuhay Miles Service Center
G/F Allied Bank Center,6754 Ayala Avenue, Makati City
Fax : Manila - (632) 855-3653; 855-3654
USA/Canada (818) 630-8469
e-mail : mabuhaymiles@philippineairlines.com
Office Hours:
Mondays - Fridays 08:30 - 18:30
Saturdays 08:30 - 17:00
Mabuhay Miles Call Center
Tel: Manila - (632) 855-8888
USA/Canada - 1 (800) I FLY PAL or 1(800) 435-9725
Cebu - (6332) 340-0191
Office Hours:
Manila/Cebu - Daily from 08:00 - 20:00
U.S./Canada - Daily from 09:00 - 17:00 (PST)
Refunds
5F PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City
Tel : (632) 556-2809 or 777-4800 locals 5646 (Domestic) or 5645/5647 (International)
Fax : (632) 556-2595
For International Refunds:
e-mail : refunds_intl@pal.com.ph
For Domestic Refunds:
email : refunds_domestic@pal.com.ph
For online-purchased tickets Refunds:
email : onlinebooking_refunds@philippineairlines.com.
Baggage Tracing Services
Mezzanine Level, South Wing
NAIA Centennial Terminal 2
Old Mia Road, Pasay City 1300
Tel : (632) 851-3011; 832-2939
Fax : (632) 879-6028
e-mail : baggage_tracing@pal.com.ph
Corporate Communications Dept.
3F Mezzanine PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City
Tel: (632) 777-5995; 777-4800 loc 5401
Fax: (632) 556-1893
e-mail : corpcomms@pal.com.ph
(for media and csr inquiries only)
Career Opportunities
2F PNB Financial Center
CCP Complex
Pres. Diosdado Macapagal Avenue
Pasay City
Tel: ((632) 777-4800 locals 5448 up to 54
Telefax: (632) 556-1904
e-mail : placement@pal.com.ph
Philippine Airlines Location
PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City
Ninoy Aquino International Airport (NAIA) location
NAIA 1 - Ninoy Aquino Avenue, Pasay City
NAIA Centennial Terminal 2 - MIA Road, Pasay City
NAIA 3 - Andrews Avenue, Pasay City
For Security concerns, please contact:
Security Sub-Department
PAL Gate 2, Andrews Avenue
Nichols, Pasay City 1300
Tel: (632) 852-5874
855-8000 loc 2531 and 2441
e-mail: sfpd@pal.com.ph