Contact Us
Get in touch with us for the help you need.
If you would like to book a flight or make changes to your existing reservation (rebook, reroute, refund), please contact PAL's reservations hotline.
Manila, Philippines – (+632) 8855-8888
8:00 AM to 8:00 PM (PH Time)
USA/Canada – 1-800-435-9725
5:00 AM to 5:00 PM (Hawaii Time)
8:00 AM to 8:00 PM (Pacific Time)
11:00AM to 11:00PM (Eastern Time)
| COUNTRY/REGION | CITY | NUMBER | OPERATING HOURS (LOCAL TIME) |
| Philippines - Luzon | Batangas | (043) 779-8988 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Luzon | Benguet | (074) 661-8898 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Luzon | Bulacan | (044) 919-8800 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Luzon | Cavite | (046) 419-8900 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Luzon | Laguna | (049) 559-8200 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Luzon | Laoag | (077) 600-8888 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Luzon | La Union, San Fernando | (072) 687-8098 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Luzon | Manila | (+632) 8855-8888 |
8:00 AM to 8:00 PM (PH Time) |
| Philippines - Luzon | Nueva Ecija | (044) 960-7888 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Luzon | Pampanga | (045) 409-6888 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Luzon | Pangasinan | (075) 633-7888 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Luzon | Palawan | (048) 716-5188 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Luzon | Quezon | (042) 718-3888 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Luzon | Tarlac | (045) 606-8898 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Luzon | Zambales | (047) 602-6888 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Visayas | Cebu | (032) 340-0191 |
8:00 AM to 8:00 PM (PH Time) |
| Philippines - Visayas | Bacolod | (034) 458-6888 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Visayas | Dumaguete | (035) 532-9888 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Visayas | Iloilo | (033) 329-9888 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Visayas | Samar | (055) 832-9888 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Visayas | Tacloban | (053) 832-9878 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Visayas |
Tagbilaran | (038) 412-1200 |
8:00 AM to 8:00 PM (PH Time) |
| Philippines - Mindanao | Butuan | (085) 975-9888 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Mindanao | Cagayan de Oro | (088) 864-8788 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Mindanao | Cotabato | (064) 521-8078 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Mindanao | Davao | (082) 287-7788 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Mindanao | Dipolog | (065) 918-8888 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Mindanao | General Santos | (083) 887-9888 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Mindanao | Zamboanga | (062) 957-9888 | 8:00 AM to 8:00 PM (PH Time) |
| China | - | 400-100-2752 | Daily: 9:00 a.m. to 6:00 p.m. |
| Australia | - | 1-300-887-822 02 9249 9900 |
Mondays to Fridays: 9:00 a.m. to 5:00 p.m. Saturdays, Sunday and Holidays: Closed |
| United Kingdom | - | +44 808- 164-9888 | Daily: 8:00 a.m to 8:00 p.m. (including holidays) |
| Japan | - | 81-3-5157-4362 for International call 0570-783-483 for Domestic call (within Japan only) | Mondays to Saturdays: 8:30 a.m. - 6:30 p.m. Sundays and Public Holidays: Closed |
| Hong Kong | - | (852) 2301 - 9300 | Daily: 9:00 a.m. - 6:00 p.m. |
If you would like to contact any of our PAL office, please locate the nearest one in your area. Select the country/region and city.
You may also directly contact the following offices for specific concerns.
NAIA TERMINAL 1
NAIA TERMINAL 2
For International flights:
Mezzanine Level, South Wing
Old Mia Road, Pasay City 1300
NAIA TERMINAL 3
3F Mezzanine PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City
(for media and csr inquiries only)
Mezzanine Floor, PNB Financial Center
President Diosdado Macapagal Avenue
CCP Complex, Pasay City
Mondays to Fridays: 8:00 a.m. to 8:00 p.m. (Manila, Philippines time)
Mabuhay Miles Call Center
24 Hours Daily (including Holidays)
24 Hours Daily (including Holidays)
5F PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City
Email: refunds_intl@pal.com.ph
For Domestic Refunds:
Email: refunds_domestic@pal.com.ph
For online-purchased tickets Refunds:
Email: onlinebooking_refunds@philippineairlines.com
Security Department
PAL Gate 2, Andrews Avenue
Nichols, Pasay City 1300
Tel: (+632) 8776-7499
Tel: (+632) 8879-5686
Tel: (+632) 8404-2534
US DOT's Aviation Consumer Protection Division
(ACPD) Mailing address:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
http://www.dot.gov/airconsumer
For more information on list of countries that require airlines
to treat the passenger cabin with insecticides or aerosol
insecticide spray prior to a flight please log on to :
https://www.transportation.gov/airconsumer/spray
Web Accessibility Assistance
PWD Concerns (for flights to/from the United States only)
Want to share your travel experience with Philippine Airlines? Click the Customer Feedback box below to give a compliment, share a suggestion, or report a complaint.
You may also send us a letter and address it to:
Philippine Airlines, Inc.
Manager - Customer Relations
PO Box 1344
Makati City, Philippines
For PWD Special Assistance requests, please fill-out the Disability Assistance Form or you may call our Hotlines for assistance. Please note that special assistance requests must be made at least 48 hours before your flight.
If you have concerns regarding your booking or ticket, please call our Hotlines or visit any PAL Ticket Office near you.
We care about your travel experience with us and we give priority to your special needs.
Let us know 48 hours before your flight how we can help you at the airport, during your flight, or even as you connect to another destination by filling-out the Online Disability Assistance Form.
If your needs are not covered in this form, or if you have other special assistance request or inquiries, please call our Hotlines for further assistance.
For PWD Concerns (for flights to/from the United States only) please call our PWD hotline at (+632) 8556-2151.