Legal Notices

Contingency Plan
Philippine Airlines, Inc. (PAL) and PAL Express, in compliance with 14 CFR Parts 244, 250, 253, 259, and 399, has adopted this contingency plan to mitigate inconveniences for airline passengers during lengthy tarmac delays.
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Disclaimer, Data Privacy & Security Policy
By accessing philippineairlines.com, it is understood that you have read the following terms and conditions and you agree and accept the same. In addition, there are other terms and conditions in this website to which you also agree and accept or abide by the set provisions.
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General Conditions of Carriage
The General Conditions of Carriage provide information on the conditions that govern transportation operated by Philippine Airlines and PAL Express.
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Mabuhay Miles Terms & Conditions
I. Definition of Terms 1. Activity – Any action or transaction of the Member pursuant to the Mabuhay Miles program.
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New Passenger Bill of Rights
DOTC-DTI Joint Administrative Order No. 1, s. 2012
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Online Booking Terms and Conditions
Our online booking features a fully automated facility called “Calendar Pricing”, which immediately displays the lowest fare available, thus allowing travellers to decide quickly when it is most convenient and cheapest to fly.
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Online Check-in Terms and Conditions
Passengers must be at the airport no later than 45 minutes before the flight's estimated time of departure (ETD).
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myPALupgrade Terms and Conditions
The following Terms and Conditions shall apply to all submission of offers (“Offer”) made by a passenger or his/her representative to Philippine Airlines (“PAL”) under myPALupgrade program.
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Prepaid Baggage Terms And Conditions
Rates are valid for point-to-point travel.
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Opting Out Of Email
You can choose to opt out of receiving email from Philippine Airlines at any time. You have a number of options for opting out of the different services we offer.
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Payment Installment Plan
Philippine Airlines and HSBC %0 Installment Program Terms and Conditions
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Commitment to Customer Satisfaction
Philippine Airlines, Inc. (PAL) and PAL Express is committed to providing the total quality travel experience to all our customers. Our commitment to deliver the service expected of us and which our customers rightfully deserve is a primary and foremost goal.
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Conditions Of Contract
1. As used in this contract “ticket” means this itinerary/receipt, in the case of an electronic ticket, of which these conditions and the notices form part, “carriage” is equivalent to “transportation".
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Agency Debit Memo Policy
In compliance with the IATA Resolution 850m of the Passenger Agency Conference Resolution Manual, Philippine Airlines hereby furnishes its Agency Debit Memo (ADM) policy effective December 31, 2014.
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PAL Aircraft Fleet for Flights To and From Korea
In compliance with Article 4 (1) of the Act on Fair Labeling and Advertising, Republic of Korea
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