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PAL Native Mobile Application Terms and Conditions

PAL Native Mobile Application Terms and Conditions

Philippine Airline’s Native Mobile Application is an additional platform where passengers may search and book flights, purchase ancillaries and check-in using their mobile devices anytime, anywhere.


Type of Passengers 
 You can purchase tickets for Adult, Senior Citizen, Person with Disability, Child and Infant through the Native Mobile Application.

 

Infants turning Two (2) enroute 

Infants who are already two (2) years of age at the time of the return trip are required by regulation to have a seat, hence parents or guardians are hereby notified to call reservation in order to reserve a seat for the infant on the scheduled flight subject to availability of seat and the payment of additional fare.

 

The infant must travel with the accompanying adult to which the infant’s ticket is associated. If the accompanying adult cannot travel with the infant, the infant may be allowed to travel with another adult qualified to accompany the infant under the applicable laws provided that the reasons for which accompanying adult cannot travel is due to medical, death or immigration problem only, and supporting documents are submitted to PAL. 

Child Restraint System 

The safest way to secure an infant (less than 2 years old)/child (between 2 and 7 years old) on board an aircraft is in an approved Child Restraint System, in a dedicated seat, appropriate for the infant or child.  PAL encourages the parent / guardian who purchases a seat for an infant/child, to provide their own approved child restraint system (CRS).   The use of CRS provides an equivalent level of safety to infants and children as that afforded to adult passengers wearing seatbelts.


A separate seat must be purchased for an infant who will be using a Car Seat or approved CRS.


The infant/child using the car seat/aircraft CRS must be accompanied by a parent or guardian who will attend to the infant/child’s safety during the flight. A parent or guardian who is responsible for an infant/child who is using a Car Seat or Aircraft CRS on board an aircraft must be seated next to the seat to which the Car Seat or Aircraft CRS is secured.


Booster seats are not allowed for use on board the aircraft.


Minimum Connecting Time 

Minimum connecting time depends on from which carrier/terminal the passenger is arriving and from which the carrier/terminal the passenger is connecting or departing. Connecting time between NAIA Terminal 2 and NAIA Terminal 3, and among PAL, and other airlines vary. Please check the Minimum Connecting Time Table for more information. 


Acknowledgement 

For international tickets, all fares are quoted and billed in the currency of the country of departure. International tickets originating from the Philippines, Cambodia and Vietnam will be quoted and billed in USD.


Read through the fare rules and conditions. Your agreement to such rules and penalties is required before you can continue with your booking process.

 

Click the box, “I have read and understood and agree to the Native Mobile Application Terms and Conditions, Data Privacy Policy, Conditions of Carriage, and Fare Rules and Refund Policy relating to the selected fare(s)/premium where applicable.  I hereby give my consent to the collection, use, monitoring, disclosure, or transfer of my Personal Information in accordance with PAL Data Privacy Policy.  I attest that I have the authority to disclose the personal information of my co-passengers, purchase their tickets and give consent in their behalf.  I have reviewed my flight itinerary completely and hereby accept the same as final.”


Type of Ticket 

E-ticket will be issued on ALL Philippine Airlines-operated flights, PAL Express and other airline code-shared flights.


Payment 

Credit/Debit Cards used online for international tickets will be quoted and billed in the currency of the country of departure. International tickets originating the Philippines, Cambodia and Vietnam will be quoted and billed in USD. All domestic fares are quoted and charged in PHP. Billing and payment currency shall be based on the cardholders agreement with the card issuer. Currency conversion may result in differences between the amount charged to your account and the amount billed.


Transactions made online are considered purchases in the Philippines. Certain banks may charge foreign transaction fees if the credit card used online is issued outside the Philippines. You may refer to your credit card policy statement if foreign transaction fees will apply to purchases made at www.philippineairlines.com.

 

Payment Mode 


MasterCard/Visa 

*Our system will automatically verify the credit/debit card used. Your credit/debit card will be charged as soon as you complete the booking process and confirm payment.

It is not necessary that cardholder is part of the travelling party. You may purchase a ticket for your relatives and friends. 

 

E Ticket Itinerary Receipt/Booking Confirmation 

You will receive your e-ticket itinerary receipt via e-mail.  Please bring your e-ticket itinerary receipt together with a valid government-issued photo ID or passport at check-in.

To avoid fraudulent transactions and to protect card owners, PAL reserves the right to require that the credit/debit card used in purchasing the ticket(s) online be presented at the ticket collection point, upon check-in or in cases of reissuance, rebooking or refund of a ticket.

 

Philippine Airlines may contact the card holder or the passenger through the contact details provided to further validate the reservation or to require presentation of the credit card used for payment. 

PAL reserves the right to deny boarding to passenger(s) or refuse to reissue, revalidate, rebook or refund a ticket for failure to comply with foregoing requirements.

 

For check-in and immigration purposes, a valid PHOTO ID issued by the government or known corporations is required to enter the terminal.

 

Booking Cancellation 

Cancellation of booking is not possible in the Native Mobile App. If you wish to cancel your booking, visit or call any Philippine Airlines Ticket Office or send an e-mail to onlinebooking@philippineairlines.com Penalties may apply depending on the conditions attached to the fare. 


Refunds 

 

Payment Mode: Mastercard/Visa 

If the fare conditions permit, you may refund the unused tickets bought through the Native Mobile App subject to possible penalties.  Refund may not be processed via the Native Mobile App.  Please visit or call any Philippine Airlines Ticket Office or send an e-mail to onlinebooking_refunds@philippineairlines.com.  Unless we hear from you, we will not automatically refund your unused tickets.

 

If the credit card used is not under passenger’s account name, passenger and the credit card holder both agree that:

 

  • either the passenger or credit card holder may apply for online refund application;
  • the refund will automatically be credited to the credit card account used; and
  • PAL shall not be held liable to passenger and/or credit card holder for any and all damages that may result from the ticket cancellation.


For non-online refund application, either the passenger or credit card holder may request for a refund, provided that the credit card holder must present a copy of passenger’s government-issued ID and passenger’s duly signed authorization letter for the said purpose.


Note: Some fares are non-refundable. Please check the fare conditions relating to the selected airfare(s). 


Booking Changes 

If you need to change your booking, please visit or call any Philippine Airlines Ticket Office or send an e-mail to onlinebooking@philippineairlines.com.  Re-booking penalty may apply depending on the conditions attached to the fare. For domestic flights, a 12% Value Added Tax will be added to the total penalty to be collected. Note: Some fares are non- re-bookable.  Please check the fare conditions relating to the selected airfare(s). 


Flight Schedule Changes 

Information on schedule changes (if any) after your booking is made will be communicated to you via e-mail. 

Philippine Travel Tax Application or Exemption 

Presidential Decree No. 1183, as amended, provides that a travel tax shall be levied on (a) all citizens of the Philippines; (b) permanent resident aliens; and (c) non-immigrant aliens who have stayed in the Philippines for more than one (1) year, who are leaving the country. 

You may be assessed or asked to pay in cash the Philippine Travel Tax based on the following :

 

  • Business & Economy 
    Full Tax - PHP 1,620.00 
    Children - PHP 810.00 
    (2-11 years)

 

If you are exempted from paying the Philippine Travel Tax or entitled to a reduced travel tax, please secure applicable certificates from the Tourism Infrastructure and Enterprise Zone Authority (TIEZA), Department of Tourism (DOT) before you book online, such as:

 

  • Tax Exemption Certificate (TEC) if you are exempted from paying the Philippine Travel Tax
  • Reduced Travel Tax Certificate (RTTC) if you are qualified for a reduced Philippine Travel Tax and
  • Overseas Employment Certificate (OEC) if you are an Overseas Filipino Worker (OFW) 

 

You will be required to present your valid passport together with any of the aforementioned valid original TIEZA Certificates when claiming your ticket(s) purchased online. 


International Travel Documentation Requirements 

If you intend to travel to international destinations, you are solely responsible for complying with the laws, regulations, orders, demands and travel requirements of your intended foreign destinations prior to your travel date. 


General Conditions of Carriage 

By completing a booking through Philippine Airlines Native Mobile App, you agree to be bound by the same Conditions of Contract and Notices and General Conditions of Carriage between Philippine Airlines and its passengers, incorporated here by reference, as if the booking has been made through other conventional channels.  Please read through our Conditions of Carriage.

Disclaimer 

Philippine Airlines does not warrant the completeness, merchantability or fitness for a particular purpose of content or data found in the Native Mobile Application. 


Philippine Airlines is not liable for (1) any direct or indirect loss or damage arising from the use of the App or any information held therein; (2) any failure or delay in providing services through the App; (3) the provision of any personal details to us including credit card details. For point (3), please read our Data Privacy Policy (Customer) which explains how we provide a safe and secure online transaction environment. 


Philippine Airlines disclaims any liabilities for the reproduction or indirect access via third party website or homepage access whose reproduction misstates or omits any of the information or limitations of fares offered through our Native Mobile App.


Modification of Terms and Conditions 

PAL reserves the right to change this Agreement at any time by revising the terms and conditions herein. User is responsible for regularly reviewing these terms and conditions. Continued use of this website following any such changes shall constitute the User's acceptance of such changes.


 

 

 

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