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Travel Advisory

CANCELLATION OF FLIGHTS TO/FROM MAINLAND CHINA, HK AND MACAU

02 Feb 2020

Effective immediately until 29 February 2020, Philippine Airlines will be cancelling all flights between Manila and the following points in greater China: BEIJING, HONG KONG, GUANGZHOU, SHANGHAI, XIAMEN, QUANZHOU (JINJIANG) AND MACAU.

We are constrained to cancel these flights in compliance with the February 2, 2020 directive of the President of the Philippines and the related Order of the Philippine Civil Aeronautics Board, which aim to protect the Philippine public by helping to contain and neutralize the spread of the novel coronavirus.


The directive temporarily bans the entry of any person of any nationality, except Filipino citizens and holders of Permanent Resident Visa issued by the Philippine Government, who come directly from mainland China and its Special Administrative Regions (SARs), or who had been to China and its SARs within 14 days prior to their arrival in the Philippines. The directive likewise bans Filipinos from traveling to mainland China and its SARs, and requires a 14-day home-quarantine for Filipinos and Permanent Resident Visa holders who come from mainland China and its SARs. Our all-Filipino flight and cabin crew members are likewise included in this ban.


These new entry and exit restrictions compel us to cancel flights, and thus we seek the cooperation and understanding of our passengers whose travel plans will be affected.


Affected passengers may refund their tickets with service fees waived. Otherwise, you may rebook your journey, with rebooking service fees waived, once the travel bans are lifted and we reinstate our flights to and from mainland China, Hong Kong and Macau.


FOR TICKETS PURCHASED THROUGH TRAVEL AGENCIES: You may contact your travel agent for refunding or rebooking.


FOR TICKETS PURCHASED THROUGH THE PAL WEBSITE, PAL CONTACT CENTER AND PAL TICKET OFFICES: You may contact our hotline (+632) 8855-8888 for refund and rebooking.


We sincerely apologize for any inconvenience and thank you for your kind understanding.

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