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Travel Advisory

PAL EXTENDS CANCELLATION OF CHINA/HONG KONG/MACAU FLIGHTS TO MARCH 28

10 Feb 2020

PAL ADVISORY #11 / February 10, 2020

Philippine Airlines has extended until March 28, 2020 the cancellation of flights between Manila and the following points in greater China: BEIJING, HONG KONG, GUANGZHOU, SHANGHAI, XIAMEN, QUANZHOU (JINJIANG) and MACAU.


We are compelled to cancel these flights until March 28 in view of the continuing travel restrictions imposed by the Philippine Government as a public health and safety measure, related to the novel coronavirus situation. The travel restrictions:
 - ban the entry into the Philippines of any persons, except Filipino citizens and holders of Permanent Resident Visa issued by the Philippine Government, who come directly from mainland China and its Special Administrative Regions (SARs), or who had been to China and its SARs within 14 days prior to their arrival in the Philippines.
 - ban Filipinos from traveling to mainland China and its SARs.


Our Filipino flight and cabin crew members are likewise included in this ban, and thus we are unable to operate these flights.


As there is no definite end date to the travel ban and thus no certainty that we may resume flying after March 28, we are unable to carry out automatic flight re-accommodations for passengers of cancelled flights.


Once the travel ban is lifted and we reinstate our flights to and from mainland China, Hong Kong and Macau, you may rebook, reroute, or refund your ticket within your ticket's validity period, with rebooking, rerouting or refund serve fees waived.


FOR TICKETS PURCHASED THROUGH TRAVEL AGENCIES: You may contact your travel agent for refunding or rebooking.   FOR TICKETS PURCHASED THROUGH THE PAL WEBSITE, PAL CONTACT CENTER AND PAL TICKET OFFICES: You may contact our hotline (+632) 8855-8888 for refund and rebooking.


We seek the cooperation and understanding of our passengers whose travel plans will be affected.


Thank you for your kind understanding.

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