Travel Advisory

PAL to Launch Sapporo Route by October 8, 2018

06 Sep 2018

Due to a strong 6.7 earthquake which hit Hokkaido early this morning resulting in power outages and blocked roads, PAL will be postponing the original September 10 launch of its Manila - Sapporo - Manila route to a new date - OCTOBER 8, 2018. 

Affected passengers who have already purchased tickets with flight dates within the period September 10 to October 7 may rebook within 30 days from October 8, with rebooking service fees waived.

Affected passengers may opt to reroute their Manila - Saporro - Manila flights to MANILA-NARITA-MANILA or MANILA-HANEDA-MANILA.

PAL will endeavor to rebook affected passengers on the next available flight dates. Passengers with contact details on their PNRs (Passenger Name Records) will be sent notifications via e-mail and/or call-out and/or text message/SMS.

While rebooking, rerouting and refund service fees within a 30 day period are waived under force majeure situations, fare difference is collected when a passenger rebooks on a higher cabin class (ex. from economy to premium economy or from economy to business class).

We will provide regular updates on the situation in Hokkaido by way of PAL Advisories on the Official PAL Facebook page and the PAL Website at www.philippineairlines.com.

For more information or rebooking assistance, you may call PAL Hotline (02) (+63 2) 855 - 8888 or visit the nearest PAL Ticketing Office or partner travel agent.

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