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Travel Advisory

PAL to operate replacement flights for affected passengers

03 Dec 2019

In the aftermath of Typhoon Tisoy ("Kammuri"), Philippine Airlines will operate the following special replacement flights 0n certain routes, to assist passengers whose originally scheduled flights were cancelled:

DECEMBER 4 (Wednesday) - REPLACEMENT INTERNATIONAL FLIGHTS:

Note:  all times shown are LOCAL times
PR 5102/5103  Manila - Los Angeles - Manila - departing Manila at 2:15 pm; departing Los Angeles at 1:15 pm
PR 5116/5117 Manila - Vancouver - Manila - departing Manila at 7:00 am;  departing Vancouver at 4:40 am
PR 5118/5119 Manila - Toronto - Manila - departing Manila at 6:50 am; departing Toronto at 11:20 am 
PR 5469 - Seoul Incheon - Manila - departing Seoul Incheon at 12:00 am midnight
PR 5466/5467  Manila - Seoul Incheon - Manila - departing Manila at 7:00 am; departing Seoul Incheon at 1:00 pm
PR 720/721 Manila - London - Manila – departing Manila at 12:30 pm; departing London at 9:25 pm
PR 5891 Taipei - Manila - departing Taipei at 6:10 am
PR 658A/659A - Manila - Dubai - Manila - departing Manila at 1:30 pm; departing Dubai at 9:00 pm
PR5427 - Tokyo Narita - Manila - departing Narita at 6:00 am
PR 100/101 - Manila - Honolulu - Manila - departing Manila at 2:00 pm; departing Honolulu at 7:30 am
PR 5421 - Tokyo Haneda - Manila - departing Haneda at 5:30 am
PR 5411 - Osaka Kansai - Manila - departing Osaka at 4:30 am
PR 222A - Brisbane to Manila - departing Brisbane at 12:00 am midnight
PR 540A - Jakarta to Manila - departing Jakarta at 3:15 am
PR 5425 - Fukuoka to Manila - departing Fukuoka at 9:15 am

We are also arranging some replacement flights on certain domestic routes, subject to final slot clearances and other operational arrangements.


Passengers affected by canceled flights, who have not been rebooked on replacement or alternative flights, have the option to rebook on the flight of your choice within 30 days from original travel date with rebooking service fees waived. You also have the option to refund your ticket cost within 30 days from your original flight date with refund service fees waived. Rerouting is allowed, subject to certain conditions.


Please note that, as announced in our earlier travel advisories, there are still a number of cancelled international and domestic flights on December 4:


DECEMBER 4 (Wednesday) - INTERNATIONAL CANCELLATIONS

PR 127 New York JFK - Manila
PR 300 Manila - Hong Kong
PR 212 Sydney - Manila
PR 466/467 Manila - Seoul Incheon - Manila   
PR 423 Tokyo Haneda - Manila
PR 510 Singapore - Manila
PR 536 Jakarta – Manila
PR 538 Denpasar Bali - Manila
PR 522 Phnom Penh - Manila
PR 210 Melbourne - Manila

DECEMBER 4 (Wednesday) - DOMESTIC CANCELLATIONS

PR  2921/2922  Manila - Legazpi - Manila
 PR 1845 Manila – Cebu
PR 1843 Manila - Cebu
PR 453 Manila - General Santos
PR 1811 Manila - Davao
PR 1809 Manila - Davao
PR 1781 - Manila - Puerto Princesa
PR 2519 Manila-Cagayan De Oro
PR 2139 Manila-Iloilo
PR 2981 Manila-Tacloban
PR 2129 Manila-Bacolod
PR 2967 Manila-Butuan
PR 2993 Manila-Zamboanga
PR 2541 Manila-Dumaguete
PR 2557 Manila-Dipolog
PR 2203 Manila-Roxas
PR 2889 Manila-Ozamiz
PR 2835 Manila-Cebu

Please note that this is a developing situation;  further changes may be expected.


As the typhoon recedes and the weather improves, it will take some time for Philippine Airlines and other airlines to restore normal schedules.  All efforts are now being exerted to bring aircraft back to the Manila/NAIA base, operate selected replacement flights and undertake other recovery actions and operational adjustments; all these need to be phased in based on amended slot clearances at affected airports.  We will need to do this in coordination with the airport and air traffic control authorities in the Philippines, as well as in the other countries where we have had to park aircraft or implement schedule changes.


We greatly appreciate the kind patience and understanding of our passengers who have been inconvenienced by these cancellations and adjustments, which were necessary in view of the severe typhoon and the 12-hour closure of Manila's Ninoy Aquino International Airport.  We sincerely apologize to all our customers who experienced difficulties in calling our contact centers or communicating by e-mail and social media channels, as we dealt with a considerable surge of calls and messages along with a shortage of personnel in certain areas directly affected by the typhoon.


Please bear with us as we spare no effort to restore full operations throughout our network in the coming days.


PAL will provide updates on any further changes in schedules.   Please continue to monitor the status of your flights by checking the advisories we post on our Official PAL Facebook page and on Twitter, or by logging on to www.philippineairlines.com and check the flight status page within 48 hours before your scheduled trip; or you may download the PAL Mobile App for easier monitoring.


For more information, you may call PAL hotline (02) (+632) 8855-8888, visit the PAL Website or the Official PAL Facebook page.


The safety of our passengers is our top priority. Thank you for your understanding.

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