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FAQs

Cash Payment via Payment Centers
Payment Centers are our accredited partners which provide the passengers the convenience of paying their online flight bookings in cash basis only. Through Payment Centers, paying for your travel becomes easier and more convenient even without a credit card.
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Boracay Opening
Boracay Island will be open to the public on October 26, 2018, but tourism will be highly regulated.
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Electronic Ticketing
An e-ticket is an electronic version of the paper ticket, which is stored in the airline's computer system.
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Flight Disruption self-service facility
This is a self-service facility via Manage Booking tab where passengers with disrupted flight can rebook their tickets.
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Travel Credits
Travel Credits (TC) is an additional option where you can convert your unused Ticket/s, Travel Voucher and/or Travel Extras to a fund that you may use for future purchase of Philippine Airlines Tickets and/or Travel Extras.
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NO-SHOW Downline Cancellation
The No-Show Downline Cancellation is an automatic cancellation of your return or onward booking if you do not show up for a previous flight, and this missed flight is tagged as "Non-User" or "No-Show" at the airport.
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Manage Booking
Manage My Booking is an online self-service facility which enables passengers to view bookings on flights operated by Philippine Airlines and PALexpress and make certain changes at their fingertips anytime, anywhere.
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Minimum Connecting Time
Minimum Connecting time is the amount of transfer time, agreed in advance between airlines and airport authorities, that is considered sufficient for a passenger to make a connection between an arriving flight and a departing flight.
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Online Booking
Online Booking accepts booking of flights and purchasing tickets online on PAL's domestic and international itineraries.
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Online Check-In
Online check-in is the process of confirming one’s presence on a flight via the Internet. This online feature allows passengers to check-in and select their preferred seating before arriving the airport.
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PAL Native Mobile App
PAL native Mobile App is an additional platform that will enable users to search and book flights, add prepaid bags, opt for OFW tax exemption and check-in using their mobile devices anytime, anywhere.
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Passenger Service Charge Refund
Passenger Service Charge (PSC), also known as Terminal Fee, is a fee charged by the Philippine Government or Philippine airport authorities for the use of airport terminal facilities.
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PayPal
PayPal is a service that enables you to pay online. Speed through checkout with PayPal, no need to enter all your financial information every time you shop. Plus, you can pay with your credit card without exposing your credit card number.
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Taxes, Fees, and Surcharges
The Travel Tax is a levy imposed by Philippine government on individuals who are leaving the Philippines irrespective of the place where the air ticket is issued and form or place of payment, as provided for by Presidential Decree (PD) 1183.
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