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Baggage Assistance and Tracking

You may approach the Baggage Assistance Counter located at the Arrival Area for any concerns regarding your baggage.


Immediately report any baggage incident that you may encounter during your arrival. 

NAIA Terminal 2 
For International flights - Baggage Assistance Counter

Telephone number: (+632) 84017779 / (+632) 8401-7697
Email: baggage_tracing@pal.com.ph
Hours of Operation: 0600H-2300H PH local time

Note: International call charge may apply.


For Domestic flights - Baggage Assistance Counter

Telephone number: (+63) 917 621 7713
Email: mnlbcp@pal.com.ph
Hours of Operation: 0600H-2300H PH local time


Missing Baggage


As soon as you notice that your baggage is missing at the arrival airport, please approach the Baggage Assistance Counter located at the arrival area and file a report for your missing baggage.

You will receive a reference number at the end of the reporting process. Please keep this number in order to track the progress of the search for your baggage. We will search your baggage using the airline shared system and we will contact you immediately for any update.


For international flights, if your baggage is not found by the seventh day after the baggage was reported missing, accomplish the Baggage Claim form, and send to baggage_tracing@pal.com.ph for further processing.


Please ensure to describe your missing baggage in detail including its contents (i.e. clothing items, gadgets, or any other item). A complete description is important in finding your baggage.



Damaged Baggage


If you noticed that your baggage was damaged upon arrival, immediately approach the Baggage Assistance Counter located at the arrival area and file a report.

We shall record the details of the damage to your baggage and you will be offered immediate assistance, as necessary.

Please note our liability for damaged baggage is based on our General Conditions of Carriage and/or the Montreal Conventions, unless a higher value has been declared in advance, our liability remains limited.

We are also not responsible for baggage damage due to normal wear and tear, which includes:


  • Cuts, scratches, scuffs, dents and marks;
  • Damage to or loss of protruding parts, including straps, pockets, pull handles, hangar hooks, wheels, external locks, security straps, or zipper tabs;
  • Damage due to improper or overpacking;
  • Baggage accepted under the conditions of the Limited Release Tag - including items retrieved or confiscated by airport authorities or security personnel.

Philippine Airlines is not responsible for any damage due to normal wear and tear such as minor cuts, scratches, and broken zippers including fragile items and musical/sports equipment; damage to or loss of protruding parts, including straps, pockets, pull handles, hangar hooks, wheels, external locks, security straps, or zipper tabs; damage due to improper or overpacking; baggage accepted under the conditions of the Limited Release Tag - including items retrieved or confiscated by airport authorities or security personnel .  


Left Behind Baggage


Upon arrival, passengers are reminded to pick up their checked baggage, confirming the numbers on the baggage claim tag.

If you mistakenly picked up someone else's baggage or left the airport without claiming your baggage, immediately contact our Baggage Assistance Counter.


For international flights, the following documents are required when you claim your baggage:


1. A copy of your passport (photograph page and the page stamped at the time of entry to the country)
2. An accomplished Customs Declaration Form. Please note that retrieving your left-behind baggage requires Customs clearance.

Please bring all the required documents to the airport for a smooth baggage claiming process.


The baggage releasing schedule is from Monday to Friday at 0800H-1700H.