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Your needs are our priority.

We want to make sure that your travel experience with us is as comfortable and as stress-free as possible.

 

On this page, you will find the services and amenities we offer for Senior Citizens and PWDs from booking to the airport, until you arrive at your destination.

 

If you require special assistance, please let us know at least 48 hours before your flight by visiting any PAL ticket office or by calling our Reservations Hotline below. You can also request for special assistance by submitting a Disability Assistance Form at least 48 hours before your flight. 



Location

PAL Reservations Hotline

Manila, Philippines

(+632) 855-8888

Other Cities in the Philippines  (Reservation Hotline)

Click here for the full list

United States / Canada (Toll-free Reservation Hotline)

1-800-I-FLY-PAL / 1-800-435-9725

Other International Offices

Click here for the full list

Please call Manila, Philippines’ contact number if your country is not listed above.

We have direct flights to the US, London and other international destinations for your convenience.  We also have over 33 routes to domestic destinations within the Philippines.

You can book your tickets online through our website, mobile app, PAL Ticket Offices, Reservations Hotline or any of our accredited travel agencies.  Courtesy Lanes are available in selected PAL ticket offices where you will receive priority servicing. 


Availing of the Senior Citizen Discount on your Domestic Flight*

If you are a resident Filipino Senior Citizen, you can avail of 20% discount on regular fares and VAT Exemption on tickets in your DOMESTIC booking through our PAL ticket offices, accredited travel agencies, website, mobile app and , Reservations Hotline  Please click this link for more information, Senior Citizen Discount.

The Senior Citizen or PWD 20% discount may not be claimed in combination with other promos. You may either avail the 20% discount on regular fares or the promotional fare.   If you are both a Senior Citizen and PWD, you may avail of either the SC 20% discount, or the 20% PWD discount.



Booking through PAL Ticket Office and accredited travel agencies

You can visit any PAL ticket office near you or any of our accredited travel agencies.  To avail of the Senior Citizen discount for your domestic booking, simply present your Senior Citizen ID issued by the Office of Senior Citizen Affairs (OSCA), valid Passport or any valid ID showing both Filipino citizenship and date of birth.



Booking through our website

You can book your ticket through the booking screen of this website.  To avail of the Senior Citizen discount for your domestic booking, simply click the “Passenger” box of the booking tab then choose “Senior Citizen”.



Booking through our mobile app

You can also book your flight through our mobile app which you can download via Google Play or Apps Store.  To avail of the Senior Discount for your domestic booking, simply click the plus sign in the passenger count portion of the booking menu.  A screen will appear asking you to choose a passenger type.  Choose “Senior Citizen” so the discount and VAT exemption will be applied to your domestic booking.



Booking through Reservations Hotline

You can book your flight through our Reservations Hotline.  To avail of the Senior Citizen discount for your domestic booking, please advise our Reservations agent and be ready with the details of your Senior Citizen ID.



Important Check-in Reminder for
Bookings made through Online or Phone Booking **

 If you booked your ticket online through our website, mobile app or through our Reservations Hotline, you will be required by our airport check-in staff to present your OSCA ID Card in combination with any of the following fine:

    • Philippine passport; OR
    • Any government-issued photo ID indicating Date of Birth  (E.g. Driver’s License, voters ID, SSS/GSIS ID, PRC card, postal ID)

 * Valid only for resident Filipino Senior Citizens and only applicable on Non-Promo Fares for Domestic Flights

** For failure to present the required IDs, you may be required to pay the 20% discount and VAT plus a fine of Php1,500.00,or risk the forfeiture of your ticket (per CAB Resolution No. 41)



Availing of the PWD Discount on your Domestic Flight*

If you are a resident Filipino PWD, you can avail of 20% discount on regular fares and VAT Exemption on  fares in  your DOMESTIC booking through our PAL ticket offices, accredited travel agencies, website, mobile app and Reservations Hotline .  Please click this link for more information, PWD Discount.



Booking through PAL Ticket Office and accredited travel agencies

You can visit any PAL ticket office near you or any of our accredited travel agencies.  To avail of the PWD discount for your domestic booking, simply present your valid ID for Disabled Persons issued by the Barangay Chairman or City or Town Mayor of your place of residence;  or Transportation Discount Fare ID issued by the National Council for the welfare of Disabled Persons (NCWDP).



Booking through our website

You can book your ticket through the booking screen of this website.  To avail of the PWD discount for your domestic  booking, simply click the “Passenger” box of the booking tab then choose “Persons With Disability”.



Booking through our mobile app

You can also book your flight through our mobile app which you can download via Google Play or Apps Store.  To avail of the PWD discount for your domestic booking, simply click the plus sign in the passenger count portion of the booking menu.  A screen will appear asking you to choose a passenger type.  Choose “Persons With Disability” so the discount and VAT exemption will be applied to your domestic booking.



Booking through Reservations Hotline

You can book your flight through our Reservations Hotline.  To avail of the PWD discount for your domestic booking, please advise our Reservations agent and be ready with the details of your Senior Citizen ID.



Important Check-in Reminder for
Bookings made through Online or Phone Booking **

If you booked your ticket online through our website, mobile app or through our Reservations Hotline, you will be required at the airport check-in to present your PWD ID Card in combination with any of the following :

    • Philippine passport; OR
    • Any government-issued photo ID indicating Date of Birth  (E.g. Driver’s License, voters ID, SSS/GSIS ID, PRC card, postal ID)

*Valid only for resident Filipino Senior Citizens and only applicable on Non-Promo Fares for Domestic Flights
** For failure to present the required IDs, you may be required to pay the 20% discount and VAT plus a fine of Php1,500.00, or risk the forfeiture of your ticket (per CAB Resolution No. 41)

We can provide wheelchairs at the airport and onboard our flights to assist passengers with disability or reduced mobility.


Wheelchair assistance at the airport

If you need help while you are at the airport, our attendants equipped with Manual Wheelchairs can assist you :

  • in checking-in for your flight at our Special Assistance Courtesy Check-in Lanes and with your hand-carried baggage
  • in going through Immigration
  • in going to and from lavatories at the pre-departure area
  • in boarding the aircraft
  • in getting your baggage upon arrival (if assistance is also requested)
  • in bringing you to the curbside arrival pick-up points

If you need wheelchair assistance at the airport, please let us know at least 48 hours before your flight by visiting any PAL ticket office or by calling our Reservations Hotline above. You can also send your assistance request by submitting a Disability Assistance Form at least 48 hours before your flight.



Assistance
inside the plane

We also have aisle or cabin wheelchairs which can fit through the aisles inside our aircraft.  With these wheelchairs, our attendant can assist you to your seat.  Our cabin crew can also assist you in going to and from the lavatories during your flight using these cabin wheelchairs.

To request for aisle or cabin wheelchair assistance, please visit any PAL ticket office or call the Reservations Hotline above at least 72 hours before your flight.

You may be asked to complete a Medical Information Form (MEDIF) and submit to any PAL ticket office at least 72 hours before your departure.


PAL Medical Information Form (MEDIF)


Assistance in Boarding the Aircraft (available in NAIA Terminal 2, Cebu and Davao)

If you have a hard time going up the stairs to board the aircraft, we have passenger lifts that can help you. Please note that this type of service is only available for the following airports: Manila NAIA Terminal 2, Cebu and Davao.

Since this will entail some preparations by our ground staff, please make sure to request for this type of assistance upon booking of your flight or at least 72 hours before your flight by calling our Reservations Hotline through the numbers above.

You may be asked to complete a Medical Information Form (MEDIF) and submit to any PAL ticket office at least 72 hours before your departure.


PAL Medical Information Form (MEDIF)

We can arrange special meals or pre-cut meals for your international flight depending on your needs.   Please request for your Special meal or Pre-cut meal upon booking or at least 48 hours prior to your flight by calling our Reservations Hotline through the numbers above.


Special Meals

We offer a range of special meals which we can serve inflight depending on your dietary, medical or religious needs. (e.g. Low Salt, Vegetarian Meal, Child’s Meal, Baby Meal, Bland Meal, Halal, Kosher, etc). For important reminders on Special Meals, click here.

Pre-Cut Meals

We can pre-cut your regular or special meal into bite size pieces for your convenience. 

Free Baggage Allowance *

You will enjoy Free Checked-in Baggage for your flight on top of your hand-carried baggage. To know the baggage allowance and applicable fees for your flight, please click this link : Baggage Allowance and Fees.

* Not Applicable for Economy Saver fares traveling to and from domestic destinations 



Hand-carried Baggage

Please make sure that your hand-carried baggage does not exceed the maximum dimension (length+width+height) of 45 in. (115 cm) and maximum weight of 7 kgs. (15 lbs). 

We suggest that you pack medications which will be used during your flight in separate bag inside your hand-carried baggage for your easy access.  Please click this link to know more about your allowable hand-carry baggage: Carry-On Baggage

For your convenience, make sure that you have no restricted items inside your carry-on baggage.  Please check our guidelines on restricted items on this link to know what not to place in your carry-on baggage: Restricted Items



Bringing your own personal mobility aids/equipment (e.g. powered wheelchair)

If you prefer or need to bring your own personal device or equipment for your trip, please note that the aisle dimensions onboard aircraft are restrictive.  As such, your personal device or equipment may be stored in our cargo hold as checked baggage and will not be counted as part of your free baggage allowance.  

 

IMPORTANT NOTICE:  Regulations on carriage of mobility aids may differ from airport to airport.  Please check the requirements of the airport you will be traveling through.



Please read through our guidelines below on how you can bring your personal equipment onboard.



Guidelines on Canes, walking sticks, crutches, walkers and manual wheelchairs
Mobility aids like canes, walking sticks, crutches and foldable walkers can be taken on board the cabin of the aircraft free of charge subject to space availability.  


In case there is no more space in the cabin, our ground crew will check them in for you and our inflight crew will assist you in getting about the cabin as needed.  Your manual wheelchair can be checked in as baggage if it folds to within a space of 13 inches by 36 inches by 42 inches without the need to remove or disassemble any part of it. 


Guidelines on Powered wheelchairs and electric mobility aids

Please advise us at least 48 hours in advance through our Reservations Hotline if you will be bringing your own powered wheelchair, ventilator, respirator, POCs, stretcher (optional service) and other self-owned mobility aids.

There are international safety regulations on carrying these items inflight.  If your powered equipment does not comply with these regulations, we regret that we are prohibited by law to load it on board the aircraft.

Regulations on carriage of mobility aids may differ from airport to airport.  Please check the requirements of the airport you will be traveling through.  

The regulations and packing requirements depend on the type of battery needed by your powered equipment.  Please be guided by the table below: 


BATTERY TYPE

REQUIREMENTS

Non-spillable Wet

Non-collapsible equipment / non-removable battery 

1.     Battery(ies) to remain in the device and securely attached to the wheelchair or mobility aid.

2.     The battery terminals must be protected from short circuit by insulating the terminals (e.g. by taping over exposed terminals). 

3.     The wheelchair/mobility aid must be switched off and protected from accidental activation. 

 

Collapsible equipment/ removable battery

1.     The battery(ies) must be removed. The wheelchair/mobility aid may then be checked-in without restriction. 

2.     The removed battery(ies) must be protected from short circuit by insulating the terminals. 

3.     The battery(ies) must be packed in a protective pouch, which must be checked in.

Spillable Wet

Wheelchair/Mobility Aid can be stowed in an upright position 

1.     Battery(ies) to remain in the device and securely attached to the wheelchair or mobility aid. 

2.     The battery terminals must be protected from short circuits by insulating the terminals (e.g. by taping over exposed terminals). 

3.     The wheelchair/mobility aid must be switched off and protected from accidental activation. 

 

Wheelchair/Mobility Aid cannot be stowed in an upright position

1.     The battery(ies) must be removed and carried in a strong, rigid, leak-proof packaging, which must be checked in. The wheelchair/mobility aid may then be checked-in without restriction.

2.     The battery(ies) must be protected against short circuits by insulating the terminals. 

3.     The battery(ies) must be secured upright in a protective packaging and surrounded by compatible absorbent material.

Dry cell

1.     No restriction. 

2.     The wheelchair/mobility aid shall be checked in. 

3.     The wheelchair/mobility aid must be switched off and protected from accidental activation.

Lithium

Non-collapsible / non-removable battery.

1.     Battery(ies) to remain in the device and securely attached to the wheelchair or mobility aid. 

2.     The battery terminals must be protected from short circuits by insulating the terminals (e.g. by taping over exposed terminals). 

3.     The wheelchair/mobility aid must be switched off and protected from accidental activation.

4.     No battery power rating (WH) limitation. 

Collapsible / removable battery

1.     The battery(ies) must be removed and protected from short circuit by insulating the terminals. The wheelchair/mobility aid may then be checked-in without restriction. 

2.     The removed battery(ies) must be protected from damage by placing them individually in a protective pouch, and carried as cabin baggage. 

3.     The power rating of the battery must not exceed 300Wh*, or for devices fitted with two batteries, not exceed 160Wh each. 

4.     You're allowed to take one spare battery not exceeding 300Wh, or two spare batteries not exceeding 160Wh each. They must be carried as cabin baggage. 

*Watt hours (Wh) = Amp hours (Ah) x Voltage (V)


If you need further assistance on bringing your powered wheelchair or electric mobility aid for your trip, please feel free to call our Reservations Hotline through the numbers above.



Other Assistive devices (respiratory assistive devices, needles, syringes, etc)

If you will be bringing more specialized assistive devices like respiratory devices, needles or syringes, please call our Reservations Hotline through the numbers above for further assistance.

Online Check-in*

You can check-in online through our website or through our mobile app at least 24 hours up to 1 hour before your flight. However, if you requested for medical or special assistance, you will have to check-in at the airport so we can make the necessary arrangements for you.

For your further information, please also look through our FAQs through this link : Online Check-in FAQs



Online Check-in Bag Drop Counters*

After checking-in online, simply proceed to the Online Check-in Bag Drop Counter for your documents verification if you are traveling internationally and for acceptance of your baggage.



Airport Check-In

We have special courtesy check-in lanes dedicated for Senior Citizens/PWDs. Please be at our Special Courtesy Check-in Counters 2 hours before your Domestic flight or 3 hours before your International flight.

If you are travelling in a large group, one of your chosen companions can check-in together with you through the courtesy lane.   We regret that we cannot accommodate more than one (1) companion as this would de-prioritize other passengers who need special assistance.

If you availed of the Senior Citizen discount and VAT exemption, please make sure to bring your Senior Citizen ID (issued by OSCA) with you during your flight.  This may be requested from you by our check-in staff.   

If you are not able to present the ID, you may be asked to pay an amount equal to the 20% discount and VAT excluded from your booking plus a fine of Php1,500.00 or your ticket may be forfeited.

Curbside Assistance at NAIA Terminal 2

We have curbside assistance points at NAIA Terminal 2 where our attendants can meet you and assist you through check-in. 



Special Assistance Courtesy Check-in Counters

You and one (1) companion can check-in through our Special Courtesy Check-in counters dedicated for passengers needing special assistance.  

We are limiting the number of companions that can check-in with you to one (1) so we can ensure giving priority service to all passengers needing special assistance. 



Courtesy Lanes for PAL Controlled Security Check

We also have courtesy lanes for you in all PAL controlled screening check points which is required for flights bound for Australia, Canada, New Zealand, US and UK. 


Wheelchair Assistance at the airport

You can request for wheelchair assistance upon check-in and we’ll try our best to accommodate your request. 

To ensure availability, we recommend that you request them by calling our Reservations Hotline through the numbers above at least 48 hours before your flight.



Special Immigration Lanes

NAIA Terminals 1 and 2 have Special Immigration lanes dedicated for Senior Citizens, PWDs and pregnant women.



Courtesy Waiting Areas and Seats at the Pre-Departure area (Available in NAIA Terminals 1 & 2)

There are identified courtesy areas in NAIA Terminals 1 & 2 which are prioritized for Senior Citizens, PWDs and pregnant women. We have also identified courtesy seats near the boarding gates of NAIA Terminals 1 and 2.



Priority Boarding for Senior Citizens, PWDs and Pregnant women

We will be implementing priority boarding for Senior Citizens, PWDs, pregnant women and passengers traveling with infant and small children. 



Courtesy Seats Near Boarding Gates (available at NAIA Terminals 1 & 2)

We have also identified courtesy seats near the boarding gates of NAIA Terminals 1 and 2.



Assistance in Boarding the Aircraft (available in NAIA Terminal 2, Cebu and Davao)

If you have a hard time going up stairs to board the aircraft, we have passenger lifts that can help you. Please note that this type of service is only available for the following airports: Manila NAIA Terminal 2, Cebu and Davao.

To request for this type of assistance, please refer to the portion of this page under Assistance in Boarding the Aircraft



Boarding through Bus Gates (at NAIA Terminals 1, 2 and 3)

If your flight will be boarding or arriving through the bus gates, we have buses equipped with ramps that will ensure accessibility of passengers in wheelchairs.


Our cabin crew is ready to attend to the needs of passengers in our flights.  If you need any special assistance, please do approach or call on our cabin crew and they will do their best in attending to your needs. 

 

For your comfort and safety, we recommend that you travel with a personal assistant or companion at least 18 years of age if you will need assistance with :

  •  meal consumption
  •  lavatory usage
  •  medical services or administration of medication
  •  following Safety procedures such as fastening/unfastening of seat belt, walking towards emergency exits, putting on oxygen masks and life vests.

Wheelchair Assistance upon Arrival

If you requested for wheelchair assistance at your arrival destination, you will be requested to deplane last so our cabin crew and ground staff can properly assist you.   Our attendant will assist you from the arrival gate, help you in claiming your baggage and bring to you to the arrival curbside.



Transfer Assistance

If you will be traveling on a connecting flight and requested for wheelchair assistance, our attendants can meet you at the arrival gates, help you in claiming your baggage and assist you to the airport’s Transfer Desk.


For NAIA Terminals 1 and 2, we have transfer buses ready to take you to your connecting flight with us.  These buses also have ramps to ensure easy access for passengers needing wheelchairs.



Courtesy Area at the Baggage Carousel (available at NAIA Terminals 1 and 2)

If you are arriving at NAIA Terminal 1 or Terminal 2, there is a courtesy area for Senior Citizens, PWDs and Pregnant Women for baggage claim.



Arrival Curbside Pick-up points (available at NAIA Terminal 2)

If you requested for wheelchair assistance upon arriving at NAIA Terminal 2,  we have identified courtesy arrival points along the curbside.  You can advise your welcoming party to fetch you at these pick-up points.


If you prefer to be picked up at another bay, please do advise our attendant who will be more than glad to bring you there.