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Service Dogs

Service Animals Limited to Service Dogs

The US Air Carrier Access Act (US ACAA) limits Service Animals to dogs only. Philippine Airlines does not accept any other service animal except for dogs. PAL shall not accommodate miniature horses, cats, rabbits, birds, and other non-dog animals.  


A Service Dog, regardless of breed or type, is a service animal that is individually trained to do work or perform tasks (task-trained) for the benefit of a qualified individual with disability


Service Dogs

Only Service Dogs accompanying an individual with disability are accepted onboard our flights:

         a) to and from the United States;

         b) to and from other International flights; and

         c) in Domestic flights


NOTE: However, Psychiatric Service Dogs are not allowed in all Non-US International Flights and Domestic Flights.


Emotional Support Dogs

The US ACAA has re-classified Emotional Support Animals/Dogs and other comfort animals as pets and not Service Animals as they are not considered task-trained. Emotional Support Animals/Dogs are not accepted onboard the cabin in all flights. However, they may be transported in PAL’s cargo hold similarly as with other pets/animals, subject to PAL’s established cargo policies.


Service Dog Training and Behavior

A service dog that has not fully completed its training as a service dog is not considered a service dog and will be denied boarding. Service dogs must be trained to behave in a public setting. If an animal behaves poorly and poses a direct threat to the health and safety of other passengers, it may be denied boarding. All service dogs are required to be harnessed, leashed or tethered at all times at the airport and onboard the cabin.

Allowed number of Service Dogs

For flights to the United States, a passenger with disability is allowed a maximum of two (2) service dogs onboard free of charge.

For other International flights and Domestic flights, a passenger with disability is allowed only one (1) service dog onboard free of charge.


Cabin Space for Service Dogs

Service dogs must either fit on the qualified passenger with disability’s lap (unless this violates US Federal Aviation Administration and other foreign carrier’s governmental requirements) or foot space. Should the service dog be too large, or encroach into another passenger’s space, the passenger with disability may be required to move into another available seat location in the same class of service. Should there be no other available seat location in the same class of service, PAL can arrange to transport the service animal in the cargo hold or in an available space on a later flight.


Documentation requirements for Service Dogs

Passengers traveling with a service dog must complete the following forms for the service dog/s to be accepted onboard a flight.


For flights to/from the United States, passengers must complete the:

1. US DOT Service Animal Health Behavior Training Form; and the 

2. US DOT Service Animal Relief Attestation Form 


For reservations made more than 48 hours in advance of the first originally scheduled departure time and the flight duration is 8 hours or more, the passenger must provide Philippine Airlines 48 hours advanced notice by submitting the US DOT Service Animal Air Transportation Form and the Service Animal Relief Attestation Form.


NOTE: You must accomplish the US DOT forms on or after the date you purchased your ticket, and submit the same not later than 48 hours prior to your scheduled departure. Forms accomplished prior to said dates shall not be accepted as valid.


If the reservation was made 48 hours or less in advance of the first originally scheduled departure time, passenger is no longer required to submit the forms in advance but will be required to submit the forms at the departure gate on the date of travel.


For other Non-US International flights and Domestic flights, passengers must complete the following forms:

1. Service Dog Air Transportation Form; and

2. Service Dog Relief Attestation Form (for flights with duration of 8 hours or more) 


Passengers must provide Philippine Airlines 48 hours advance notice by submitting the forms as are applicable.


You may download the forms by clicking on the highlighted links above. You may also get copies of the forms from our PAL Ticket Offices or have them emailed upon request through our PAL Reservations Hotline.


NOTE: You must accomplish the forms on or after the date you purchased your ticket, and submit the same not later than 48 hours prior to your scheduled departure. Forms accomplished prior to said dates shall not be accepted as valid.


Web Check-In

Passengers traveling with a service dog, who check-in online and were unable to submit the required forms prior to the date of travel shall be made to submit the required forms at the check-in counter or departure gate.


NOTE: PAL reserves the right to charge passengers for damage caused by their service dogs, and to require additional documentation or deny the acceptance of service dogs onboard if required by safety requirements set by the US Federal Aviation Administration (FAA) or by the Philippine government and/or other applicable foreign governments.


Learn more about U.S. Department of Transportation Rules on Traveling by Air with Service Animals.