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Travel Insurance protects you from unexpected events such as lost travel documents, travel cancellation, and unfortunate accident or sickness.

Get reliable travel protection at low rates! Worry less, Travel More!

Passengers who purchased travel insurance with tickets originating from the countries enumerated below may contact the following for any inquiries / concerns or required emergency assistance:

 

Origin Country

Customer Service Email

Customer Service Hotline

Operating Hours

24HR Emergency Assistance 

Claims Inquiry

Australia

Travel.au@chubb.com

1800 803 548

Monday to Friday

8:30am to 5:00pm

+61 2 8907 5666

Travelclaims.au@chubb.com

Hong Kong

Travel.hk@chubb.com

+852 3191 6611

Monday to Friday

9:00am to 5:30pm

+852 3723 3030

Travelclaims.hk@chubb.com

 Singapore
 travel.SG@chubb.com
 +65 6398 8776
 

Monday to Friday 

(excluding holidays)

9:00am to 5:00pm


 +65 6836 2922
 travelclaims.SG@chubb.com

Thailand

travel.th@chubb.com

+66 2611 4242

Monday to Friday

8:30am to 5:30pm

+66 2673 9606

Travel.th@chubb.com

 Notes: 
1.Travel Insurance for above mentioned markets are underwritten by Chubb. 
2.Inquiries received in PAL Offices shall be redirected to Chubb Customer Service.