Travel basics
We make sure you get things covered for your trip from booking to arrival
Essential tips to get you ready
Read up on our travel tips to help you prepare better and pack smarter for a hassle-free and safe journey.
Location PAL Hotline
Manila, Philippines (+632) 8855-8888 / (+632) 8539-0000 / Philippines Mobile - (+63) 919-056-2255
Other Cities in the Philippines Visit Contact Us page for the full list
United States (Toll-free) 1-800-I-FLY-PAL / 1-800-435-9725
Canada (Toll-free) 1-800-I-FLY-PAL / 1-800-435-9725
Other International Offices Visit Contact Us page for the full list
Kindly call Manila, Philippines’ contact number if your country is not listed above or you may visit Contact Us Page for Chat options.
Flight Changes

Be notified on changes to your flight by providing your mobile number and e-mail address when you book directly via PAL.

If you purchased a ticket from a travel agency or third-party site, they will inform you on your flight changes. To receive your notifications directly from PAL, please call our hotline to add your contact details to your booking.

Flight Status

Check your flight schedule in two ways:

1. Click on the Flight status button on our homepage

2. Call our hotline for assistance. Please be ready with your flight number.

Complete Travel Documents

Travel requirements such as visas, permits, IDs, and other related documents are dependent on the existing rules and regulations of your destination. Note that you are responsible for obtaining, holding, and presenting all the necessary travel documents from booking, check-in, transfer, and upon arrival.

Ensure that you check with the relevant offices and/or embassies to stay updated on the travel documents you need to comply with before your departure.

Valid ID   

As part of security measures, we require passengers to present a valid ID upon check-in and at the boarding gate. We will not accept invalid, expired or damaged IDs. When necessary, a passenger may be required to present more than one identification card.

International Travel: Make sure that your passport is valid for at least 6 months from your date of travel.

Domestic Travel: The following identification cards/ documents listed are accepted. Make sure that the ID/ document is valid, and the name indicated on your ticket must be exactly the same name reflected on the ID or government-issued document.

Photographic ID
Passport (Philippine & Foreign Issued) * at least 6 months valid from your date of travel
Driver license
Phil. Regulations Commision ID
Philippine National ID
GSIS e-card
Voter’s ID
Integrated Bar of the Philippines  ID
Seaman’s book
Government office ID
Alien Certification of Registration (I-Card)
Company ID (Regulated by BSP, SEC or IC)
Government owned or controlled  corporation ID
Unified Multi-purpose ID
School id (Signed by Principal)
Senior Citizen Card
Postal ID
TIN card
NBI Clearance
Police Clearance
Philhealth ID
National Council of Disability Affairs ID
Non-photographic ID
DSWD Certification
Barangay Certification
NSO Birth Certificate (for children below twelve (12) years old for Philippine domestic travel, accompanied by their parents/parent or an authorized guardian.) 
Carry-on Baggage

Each passenger is allowed one (1) piece of carry-on baggage with a maximum total dimension of 56cm x 36cm x 23cm (22in x 14in x 9in) and maximum weight of 7 kg (15 lbs).

In addition to the free carry-on baggage allowance, a passenger is allowed to carry on-board one (1) personal item.

For more information, please visit Carry-on baggage

Check-in Baggage
PAL lets you enjoy free check-in baggage allowance. Properly pack your bags within the allowed free baggage allowance of your booking class and declare your items during check-in. For domestic travel without check-in bags, please proceed to the boarding gate with your printed boarding pass and valid ID, 45 minutes before departure time.
Online Check-in & Check-in Kiosks
Save time at the airport through PAL’s Online Check-In, which opens 24 hours to 1 hour before the flight. You may also use the Check-In Kiosks at the departures area of NAIA Terminals 2 and 3 if you are traveling from Manila to any of our domestic airports. Make sure to print or save digital copies of your boarding pass. Click Online Check-in for frequently asked questions.
Airport Check-in & Security Checks

Arrive at least three (3) hours before the flight for international travel, and two (2) hours before the flight for domestic travel to allot time for immigration and security checks.

PAL allows early check in for international passengers in NAIA Terminal 1 and 2:

NAIA Terminal 1: Early check-in at 6 hours before departure
NAIA Terminal 2: Early check-in at 5 hours before departure


Be advised that PAL check-in counters may have varying opening times in international airports. To avoid any inconvenience, please review the list of airport terminals and corresponding check-in counter opening hours, and plan to arrive accordingly for a hassle-free check-in process.


Please be at the check-in counter and boarding gates before closing:

Domestic Flight: 45 minutes before departure time

International Flight: one (1) Hour or 60 minutes before departure time (except Quanzhou: closes 45 minutes before departure time)

Boarding Gate: 15 minutes before departure time, except for flights departing from Caticlan (MPH) Airport where boarding gates close 30 minutes before the time of flight departure.


Passengers with Connecting Flights

Please inform our check-in agents if you have a connecting flight with PAL or with our partner airlines. You may request for a check through for all your flights from origin to final destination, and you to drop off your baggage in Transfer Desks instead of the Check-In counter after every flight. Some routes may send your baggage directly to your final destination. Each flight has varying free baggage allowance. Excess baggage fees will apply if your check-in luggage exceeds your baggage allocation in a connecting flight. Please visit Connecting Flights for more information.

Please visit Connecting Flights for more information or by downloading the Ninoy Aquino International Airport (NAIA) Transfer Guide. This guide provides step-by-step instructions to assist with the transfer process. For other international airports, passengers can refer to the airport’s website for transfer information. 

Required Travel Tax
If you did not include the Travel Tax charge when you purchased your ticket, please pay at the airport. Visit for coverage and exemptions. Full Travel Tax: PHP1,620.00 Standard Reduced Travel Tax: PHP810.00 Privileged Reduced Travel Tax for dependents of Overseas Filipino Workers (OFWs): PHP300.00
myPAL Player App
Enjoy free movies, TV shows, and music while you fly! Download the myPAL Player App before you board your flight via App Store or Google Play.