|Manila, Philippines||(+632) 8855-8888 / (+632) 8539-0000 / Philippines Mobile - (+63) 919-056-2255|
|Other Cities in the Philippines||Visit Contact Us page for the full list|
|United States (Toll-free)||1-800-I-FLY-PAL / 1-800-435-9725|
|Canada (Toll-free)||1-800-I-FLY-PAL / 1-800-435-9725|
|Other International Offices||Visit Contact Us page for the full list|
Be notified on changes to your flight by providing your mobile number and e-mail address when you book directly via PAL.
If you purchased a ticket from a travel agency or third-party site, they will inform you on your flight changes. To receive your notifications directly from PAL, please call our hotline to add your contact details to your booking.
Check your flight schedule in two ways:
1. Click on the Flight status button on our homepage
2. Call our hotline for assistance. Please be ready with your flight number.
Travel requirements such as visas, permits, IDs, and other related documents are dependent on the existing rules and regulations of your destination. Note that you are responsible for obtaining, holding, and presenting all the necessary travel documents from booking, check-in, transfer, and upon arrival.
Ensure that you check with the relevant offices and/or embassies to stay updated on the travel documents you need to comply with before your departure.
As part of security measures, we require passengers to present a valid ID upon check-in and at the boarding gate. We will not accept invalid, expired or damaged IDs. When necessary, a passenger may be required to present more than one identification card.
International Travel: Make sure that your passport is valid for at least 6 months from your date of travel.
Domestic Travel: The following identification cards/ documents listed are accepted. Make sure that the ID/ document is valid, and the name indicated on your ticket must be exactly the same name reflected on the ID or government-issued document.
Phil. Regulations Commision ID
Philippine National ID
Integrated Bar of the Philippines ID
Government office ID
Alien Certification of Registration (I-Card)
Company ID (Regulated by BSP, SEC or IC)
Government owned or controlled corporation ID
Unified Multi-purpose ID
School id (Signed by Principal)
Senior Citizen Card
National Council of Disability Affairs ID
NSO Birth Certificate (for children below twelve (12) years old for Philippine domestic travel, accompanied by their parents/parent or an authorized guardian.)
Each passenger is allowed one (1) piece of carry-on baggage with a maximum total dimension of 56cm x 36cm x 23cm (22in x 14in x 9in) and maximum weight of 7 kg (15 lbs).
In addition to the free carry-on baggage allowance, a passenger is allowed to carry on-board one (1) personal item.
For more information, please visit Carry-on baggage
Arrive at least three (3) hours before the flight for international travel, and two (2) hours before the flight for domestic travel to allot time for immigration and security checks.
PAL allows early check in for international passengers in NAIA Terminal 1 and 2:
NAIA Terminal 1: Early check-in at 6 hours before departure
NAIA Terminal 2: Early check-in at 5 hours before departure
Be advised that PAL check-in counters may have varying opening times in international airports. To avoid any inconvenience, please review the list of airport terminals and corresponding check-in counter opening hours, and plan to arrive accordingly for a hassle-free check-in process.
Please be at the check-in counter and boarding gates before closing:
Domestic Flight: 45 minutes before departure time
International Flight: one (1) Hour or 60 minutes before departure time (except Quanzhou: closes 45 minutes before departure time)
Boarding Gate: 15 minutes before departure time, except for flights departing from Caticlan (MPH) Airport where boarding gates close 30 minutes before the time of flight departure.
Please inform our check-in agents if you have a connecting flight with PAL or with our partner airlines. You may request for a check through for all your flights from origin to final destination, and you to drop off your baggage in Transfer Desks instead of the Check-In counter after every flight. Some routes may send your baggage directly to your final destination. Each flight has varying free baggage allowance. Excess baggage fees will apply if your check-in luggage exceeds your baggage allocation in a connecting flight. Please visit Connecting Flights for more information.
Please visit Connecting Flights for more information or by downloading the Ninoy Aquino International Airport (NAIA) Transfer Guide. This guide provides step-by-step instructions to assist with the transfer process. For other international airports, passengers can refer to the airport’s website for transfer information.