Systems Analyst

POSITION: Systems Analyst – Project Application Management

DEPARTMENT: Information Systems Department



The Systems Analyst – Project and Application Management is responsible for identifying business automation needs and assessing their impact on the existing operational processes, capturing and documenting requirements, determining solutions to business problems and then ensuring that functional/operational requirements are delivered by IT.

He is also responsible for managing application systems; ensures that the system consistently meets the business needs, analyzes/solves problems and issues related to the system, coordinates usage among all system users and recommends reviews of the business process for possible application changes. In addition, the job holder determines the most efficient and effective presentation and delivery of information.
The project and development lifecycle are iterative processes where the Business Analyst must be involved from start to finish: from initiation to final implementation, from initial deployment to sun-setting


1. Identify Automated Solutions
2. Acquire and Maintain Application Software
3. Assist in Managing Projects
4. Support in Managing Project Changes
5. Enable Operation and Use of the Solution
6. Install and Accredit Solutions and Changes
7. Manage Incidents and Problems
8. Support the Procurement of IT Resources
9. Define and Manage Service Levels based on business requirements and IT capabilities
10. Ensure Continuous IT Services to minimize impact on key business functions and processes in the event of a major IT service interruption
11. Ensure Systems Security
12. Manage the Configuration
13. Define the Information Architecture
14. Manage the Information Architecture in coordination with the
business users
15. Contribute to the assessment and assist in the management of IT Risks ensuring mitigation strategies are adopted to minimize risks to an acceptable level
16. Comply with company safety standards

The job holder must be a graduate of a four- or five-year course preferably in Computer Science or any business-related course
Must have four (4) years of exposure to business functions, systems analysis and design, and information systems planning.

Competency Requirements:
  • Knowledge of current principles and practices in Business Analysis, Business Process Management and Systems Development
  • Very clear understanding of business processes, IT (Information Technology) products and tools, their interconnectivity and relationships, within a given project scope
  • Excellent understanding of business data to align business needs with the enterprise data model
  • Ability to translate abstract data model concepts into a business application
  • Knowledge of emerging trends in information technology particularly in the assigned airline business functions / areas