PAL Award

Makings of a 4-Star Airline

In 2016, we embarked on a company-wide journey to
provide best-in-class experience in four key aspects of our passengers’ journey.

Today, we have touched down to the world stage, as we
become the country’s first and only 4-Star global airline
rated by Skytrax.

Here’s how we made it happen.

Makings of a 4-Star Airline

In 2016, we embarked on a company-wide journey to
provide best-in-class experience in four key aspects of our passengers’ journey.

Today, we have touched down to the world stage, as we
become the country’s first and only 4-Star global airline
rated by Skytrax.

Here’s how we made it happen.

Buong-Pusong Alaga (Wholehearted Service)

Our signature Buong-Pusong Alaga (wholehearted service) is our unwavering promise to every traveler. More than ever, we are dedicated to giving above-and-beyond service in each flight. With rigorous training programs and leadership empowerment workshops, our partners and crew members always ensure each passenger feels the Heart of the Filipino.

Fleet Modernization and Expansion

By the end of 2017, our aircraft family grew to a current (and growing) count of 88—with the addition of two new Boeing B777’s (rounding up our B77 fleet to 10), and five Bombardier Q400’s. Additionally, eight Airbus A330’s have been reconfigured to introduce our Premium Economy Class to the flying public. With these fleet enhancements, along with a major expansion of new hubs in the Philippines, we have increased connectivity across our wide route network, both domestically and internationally.

Product Upgrades and Innovations

Our promise to deliver world-class products and service innovations starts with enhancing the PAL Cabin Experience, whether you’re flying Business Class, Premium Economy or Economy Class.

This means new and better seats on our long-range flights, upgraded meals and onboard amenities, and a state-of-the-art inflight entertainment system to help you enjoy your next flight with us.

We are introducing our new cabins and systems on the new aircraft joining our fleet in the coming months. Today, the cabins and systems are available on an increasing number of Airbus A330 and Boeing 777 aircraft that we deploy on our key medium-to-long distance routes.


Business Class

Relax on the new Full-Flat seats in our Exclusive Cabin, offering storage areas, special lighting, enhanced privacy; and (in some aircraft) a pneumatic air cushion comfort and massage system, along with direct access to the aisle for every seat. Sit back and enjoy over 300 hours of movies, TV and music, while savouring full-course meals from world-renowned master chefs.

Available in select Boeing 777 and Airbus A330 aircraft, and soon in our new Airbus A350s and A321 NEO Long-Haul aircraft.

Our valued Business flyers enjoy priority check in and boarding with a higher free baggage allowance, along with access to premium business class lounges before departure.

Premium Economy Class

Fly a class above for a premium quality experience. Our new Premium Economy Class aboard our newly transformed A330s features wider premium seats with more legroom, special footrests and extra recline in an exclusive cabin. Enjoy next-level entertainment on bigger personal video screens, and plated dishes from an enhanced meal selection.

Available in select Boeing 777 and Airbus A330 aircraft, and soon in our new Airbus A350s and A321 NEO Long-Haul aircraft.


Economy Class

You can enjoy a world-class flying experience in our Economy Class, with free inflight meals, a selection of drinks and wines, and free baggage.

On our longer-range and trans-oceanic international flights, we are progressively installing more comfortable seats (over 5 cm wider) that offer personal video screens in each seat, along with inflight entertainment that you can enjoy on your myPAL eSuite personal TV or mobile device through the myPAL player. Or you can surf the web inflight with myPAL Wi-Fi that comes free for the first 30 minutes.

Facility Upgrades

When it comes to passenger experience, we make sure the journey is comfortable from the moment you book, to the second you land.

This is why we have upgraded our facilities in the airports by renovating the look and feel of signages, check-in counters, transfer and waiting lounges. We have also set up a Group Boarding system for more convenience. Business Class and Mabuhay Miles frequent flyers also get to enjoy exclusive upgrades to the check-in and lounging experience.

Network Expansion

Explore the world and beyond

Nonstop Flights: Manila-Toronto, Doha, Auckland, Kuwait, Jeddah, Vancouver, Kuala Lumpur
New Flights: Manila-Kuala Lumpur; Cebu-Bangkok, Clark to Seoul

See more of the Philippines with our new flights

From Clark: Cebu, Davao, Busuanga, Puerto Princesa, Basco, Bohol, Bacolod, Cagayan de Oro, Virac, Masbate, Catarman, Calbayog, Naga
From Cebu: Clark, Busuanga, Surigao, General Santos, Puerto Princesa, Camiguin, Siargao, Ozamiz, Legazpi
From Davao: Clark, Tagbilaran, Zamboanga, Cagayan de Oro, Siargao