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FAQs

Choice Seats
Get extra comfort in Economy Class as you enjoy more personal space and easier disembarkation with PAL Choice Seats.
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Choice Seats Neighbor-Free
With Choice Seats Neighbor-Free, enjoy more space in Economy Class by blocking the seats beside you to keep them vacant, so you can feel extra safe and have more room to relax throughout your flight.
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Minimum Connecting Time
Minimum Connecting time is the amount of transfer time, agreed in advance between airlines and airport authorities, that is considered sufficient for a passenger to make a connection between an arriving flight and a departing flight.
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Online Check-In
Online check-in is the process of confirming one’s presence on a flight via the Internet. This online feature allows passengers to check-in and select their preferred seating before arriving the airport.
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PAL Native Mobile App
PAL Native Mobile App is an additional platform that will enable users to search and book flights, add prepaid bags, opt for OFW tax exemption and check-in using their mobile devices anytime, anywhere.
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Passenger Service Charge Refund
Passenger Service Charge (PSC), also known as Terminal Fee, is a fee charged by the Philippine Government or Philippine airport authorities for the use of airport terminal facilities.
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Taxes, Fees, and Surcharges
The Travel Tax is a levy imposed by Philippine government on individuals who are leaving the Philippines irrespective of the place where the air ticket is issued and form or place of payment, as provided for by Presidential Decree (PD) 1183.
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