×

FAQs

Alipay
AliPay is an escrow service that protects your payments when buying online. With Alipay, your payment is only released to the seller after you complete booking creation and have successfully processed payment by inputting your (Alipay) payment details.
Read More
Choice Seats
Get extra comfort in Economy Class as you enjoy more personal space and easier disembarkation with PAL Choice Seats.
Read More
Choice Seats Neighbor-Free
Get more privacy and room to stretch and relax in Economy with Choice Seats Neighbor-Free - one, two, or three adjacent seats that stay vacant all throughout the flight.
Read More
Minimum Connecting Time
Minimum Connecting time is the amount of transfer time, agreed in advance between airlines and airport authorities, that is considered sufficient for a passenger to make a connection between an arriving flight and a departing flight.
Read More
Multi-Destination
Multi-Destination involves an itinerary with more than two destination cities. Our new online booking facility will allow you to book a maximum of six flight destination for international routes or a combination of international and domestic routes.
Read More
Online Check-In
Online check-in is the process of confirming one’s presence on a flight via the Internet. This online feature allows passengers to check-in and select their preferred seating before arriving the airport.
Read More
PAL Native Mobile App
PAL Native Mobile App is an additional platform that will enable users to search and book flights, add prepaid bags, opt for OFW tax exemption and check-in using their mobile devices anytime, anywhere.
Read More
Passenger Service Charge Refund
Passenger Service Charge (PSC), also known as Terminal Fee, is a fee charged by the Philippine Government or Philippine airport authorities for the use of airport terminal facilities.
Read More
Taxes, Fees, and Surcharges
The Travel Tax is a levy imposed by Philippine government on individuals who are leaving the Philippines irrespective of the place where the air ticket is issued and form or place of payment, as provided for by Presidential Decree (PD) 1183.
Read More