Travel Advisory

PAL System Upgrade to Amadeus Altea

21 Feb 2019

As part of Philippine Airlines’ 5-Star plan, the company is investing in the most modern technologies, including upgrading our Passenger Service System to Amadeus Altea for an enhanced 360 passenger experience.

The system upgrade will result in faster and more convenient transactions at all points of contact, including reservations, ticketing, check-in, and boarding.

Passengers can expect the following benefits powered by Amadeus Altea technology:

  • Easier booking and automated recognition of customer preferences
  • Enhanced online check-in experience and faster airport check-in process
  • Seamless service for transfer connections to partner-airline flights
  • Real-time, personalized alerts for flight changes
  • Cash plus Miles redemption for Mabuhay Miles members at online channels, any PAL Ticket Office, or PAL Hotline.
  • Year-round redemption of Mabuhay Miles for any seat and any fare
  • Convenient purchase of tickets along with ancillary services in one transaction

More announcements will be made on the turnover to the new system scheduled for late March 2019.  Please stay tuned for more information on this new development, as your 4-Star flag carrier carries out improvements to serve you better. 
Thank you.

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