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Baggage Assistance

Please approach the Baggage Assistance Counter located at the Arrival Area for any concerns regarding your baggage.

Immediately report any baggage incident that you may encounter during your arrival.


 To follow-up on your reported missing or damaged baggage or for any baggage related inquiries, you may call:



PAL Reservations Hotline

Telephone number: (+632) 8855-8888 | (+632) 8539-0000
Hours of Operation: 08:00H-20:00H PH local time


Philippine mobile number: (+63) 9190562255


US/Canada number: 1-800-435-9725

MyPAL Assist Click to to Call (VoIP)

No telecom charges if you’re connected to the internet



You may also follow-up your baggage concern through e-mail:

NAIA Terminal 1
International flights

Domestic flights





For more information, go to Baggage Information.