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Baggage Assistance

Please approach the Baggage Assistance Counter located at the Arrival Area for any concerns regarding your baggage.

Immediately report any baggage incident that you may encounter during your arrival.


 To follow-up on your reported missing or damaged baggage or for any baggage related inquiries, you may call:



PAL Reservations Hotline

Telephone number: (+632) 8855-8888
Hours of Operation: 08:00H-20:00H PH local time



You may also follow-up your baggage concern through e-mail:

NAIA Terminal 1
International flights

NAIA Terminal 2

International flights

Domestic flights




For more information, go to Baggage Information.