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Customer Feedback

Want to share your travel experience with Philippine Airlines?
Give a compliment, share a suggestion, or report a complaint by clicking the Customer Feedback button below.

Once email is sent, you will receive:

1. An acknowledgment with a reference number and/or;
2. Detailed email update from our Customer Experience Team.

By clicking the Customer Feedback button, you agree to the PAL Data Privacy Policy and you hereby give your consent to the collection, use, monitoring, disclosure, or transfer of your Personal Data in accordance with PAL Data Privacy Policy.

Clicking this button will open your email mobile application or a new tab in your browser. It will automatically create a new email with your logged-in account. (Please fill in the details, as necessary.)

You may also send us a letter and address it to:

Philippine Airlines, Inc.
Manager – Customer Relations
PNB Financial Center, Pres. Diosdado Macapagal Ave., Pasay City, Philippines
PO Box 1300

If you have concerns regarding your booking or ticket, please call our Hotlines or visit any PAL Ticketing Office nearest you.