A. Awards start from 3,500 Miles. As soon as you accumulate the Miles required for your desired award, you may redeem them.
Q. How do I redeem an award ticket?
A. Just complete and submit a travel award redemption form to any Philippine Airlines ticket office. You may first call Philippine Airlines Reservations to make your flight bookings, and claim your award tickets at your preferred ticket office.
Q. What are the requirements in claiming an award ticket?
A. When claiming an award ticket at your preferred ticket office, present the original and submit a photocopy of each of the following documents:
- One (1) valid ID with photo and signature (e.g. Driver's License/Passport of Member and beneficiary. Passenger's passport is required for International Travel Award redemption)
- Authorization letter from Member and beneficiary, as applicable.
- One (1) valid ID with photo and signature of authorized representative.
- Applicable taxes, surcharges and fees shall be collected upon travel award issuance.
Q. Can I transfer my travel awards to anyone?
A. Yes, you may request that the award ticket be issued in the name of the chosen beneficiary. Service Class Upgrade awards may be redeemed for family and friends who are members of Mabuhay Miles.
Q. Can I rebook my award ticket?
A. Effective June 01, 2023, Mabuhay Miles Award Tickets may be rebooked for unlimited number of times following the conditions below:
- New travel date is within ticket validity
- The applicable Mabuhay Miles rebooking fees below are to be collected for every rebooking transaction:
|Region||Fee (per transaction)|
|Domestic Award Ticket/s||USD30 (exclusive of VAT)|
|*Regional Award Ticket/s||USD40 (exclusive of VAT)|
|**International Award Ticket/s||USD50 (exclusive of VAT)|
*subject to 12% VAT if transacted in the Philippines
Rebooking is subject to the availability of award seats on the new flight date and rush processing fees shall be collected if applicable.
To avoid payment of USD75.00 Non-users fee (NUF) for Regional* award tickets, and USD125.00 for International** award tickets, passengers must cancel their bookings at least 24 hours prior departure. Flight Award Tickets may be re-issued anytime, but should still be within the ticket validity. The NUF shall apply for Flight Award Ticket bookings not cancelled 24 hours prior his departure.
In addition, to avoid payment of PHP1,500 No-show fee for Domestic award tickets, passengers must cancel their Award booking and have their tickets reissued/refunded at least 4 hours prior departure. Otherwise, the No-show fee shall apply even if booking was cancelled.
*Regional includes Asia, Australia, Guam, Middle East, New Zealand, and Papua New Guinea
**International includes United States of America, Canada, and London
Q. Can I redeem my Miles online?
A. Award ticket for self is available once logged-in at the Philippine Airlines website as long as your account has been verified.
Q. I want to use the online redemption facility. How will my account be verified?
A. Kindly call the Mabuhay Miles Hotline or email us at firstname.lastname@example.org so we can conduct account verification.
Q. Do I have to pay for rush processing fee when redeeming award tickets online?
A. Rush processing fees are waived for award tickets redeemed online.
(As of 05 June 2023)