myPALupgrade Terms and Conditions

myPALupgrade Terms and Conditions

The following Terms and Conditions shall apply to all submission of offers (“Offer”) made by a passenger or his/her representative to Philippine Airlines (“PAL”) under myPAL Upgrade program.  An Offer provides the Passenger(s) an opportunity to upgrade from the class of service as reflected on the revenue ticket to a higher class of service.

 

1. Tickets must be issued using Philippine Airlines document on 079.


2. Any person who submits an Offer is deemed to have been authorized by the Passenger(s) for whom the Offer is being made. Consequently, the Passenger(s) shall be bound by these Terms and Conditions. PAL may or may not require any proof of such authorization. 


3. Passengers holding the following tickets are not eligible for myPAL Upgrade:


a. Award tickets of any and all frequent flyer programs;

b. Denied boarding tickets;

c. ID/AD tickets;

d. Unaccompanied minor;

e. Bookings with 10 or more passengers under one (1) Booking Reference or Record Locator;

f. Bookings with one or more of the passengers on Medical Case (“MEDA”);

g. Bookings with Infant;

h. Codeshare flights except those codeshare with and/or operated by PAL express flights or Air Philippines Corp.;

i. Charter flights except as otherwise identified by PAL;

j. And all other non-revenue tickets


4. myPAL Upgrade may be availed only on specific fares, flights, destinations, and/or travel dates as may be identified by PAL at its sole and absolute discretion (“Eligible Flight”).


5. Passenger or his/her representative can make an Offer by:


a. following the instructions on the link provided in the email or SMS inviting the Passenger to make an Offer for an Upgrade; or

b. following the immediate invitation on the booking confirmation page after an online booking has been made; or

c. visiting myPAL Upgrade website at www.philippineairlines.com/mypalupgrade  to check eligibility by following the instructions therein.


6. PAL, at its sole and absolute discretion, has the right to determine eligibility of a Passenger for upgrade.  PAL is under no obligation to accept an Offer and does not guarantee that a Passenger will be upgraded by making an Offer.


7. If more than one passenger exists in the airline (PR) Booking Reference or Record Locator, the Offer shall apply on a per passenger basis and is applicable to both adult and child Passenger(s).


8. The Offer for the upgrade is addition to the original ticket price.  The minimum Offer a Passenger can make depends on the flight, destination and economy fare paid.


9. Only one Offer may be submitted for each eligible flight of a Passenger. The Offer must be submitted not later than thirty-six (36) hours prior to the flight’s standard time of departure.


10. Acceptance by PAL of an Offer may be made anytime between thirty-six (36) hours up to twenty-four (24) hours prior to the flight’s standard time of departure. No modification or cancellation may be made once an Offer has been accepted.


11. An Offer may be modified or cancelled up to thirty-six (36) hours prior to the flight’s standard time of departure provided that the Offer has not been accepted by PAL and the Passenger’s or his/her representative’s credit card has not been charged.


12. Credit card details will be required upon submission of the Offer. An authorization hold amount of one (1) US Dollar or its equivalent in Philippine Peso (PHP) shall be placed on the card account to verify if the credit card is active. The authorization hold amount is not a charge and will not appear on the cardholder’s billing statement.


13. The payment for the Upgrade shall be charged automatically once the Offer is accepted. Each Offer can only be paid using a single credit card.


If accepted, the Offer plus any applicable fees and/or charges will appear on the credit card statement of account as “Phil Airlines Upgrade”.


14. A notification of “Successful Upgrade” will be sent to the email address provided not later than twenty-four (24) hours prior to published flight departure. The notification shall reflect the total Offer which includes the Offer Amount and all additional taxes and fees, if applicable, for all Passenger(s) in the booking.


15. A notification of “Unsuccessful Upgrade” will be sent to the email address provided not later than twenty-four (24) hours prior to published flight departure for Offers not accepted.


16. Upon acceptance of the Offer, myPAL Upgrade Passenger(s) may be eligible to the services and benefits corresponding to the class for which the Offer was accepted, provided, the services and benefits shall only be applicable to the flight for which the Offer has been accepted.


17. In the event of a change in the flight for which an Offer has been made but not yet accepted by PAL, the Offer shall be invalidated and will no longer be considered for acceptance.


18. myPAL Upgrade is strictly non-transferable and non-endorsable.


19. The accepted Offer paid is non-refundable, except when there is a legal or valid cause, such as but not limited to operational safety and security concerns and such other cases as may be determined by PAL in accordance with its General Conditions of Carriage, applicable laws, rules and regulations.


20. Any voluntary downgrade shall result to forfeiture of accepted Offer paid. 


21. In case the Passenger(s) voluntarily rebooks or refunds his/her economy ticket, the accepted Offer paid for the upgrade shall be forfeited. Changes to flight reservation, PAL has no obligation to provide an upgraded class of service with respect to the changed flight.  Passenger who voluntarily changed his flight will not be entitled to a refund for the upgrade and the upgrade entitlement cannot be transferred to a flight at another date/time.


22. A Passenger(s) eligible for a refund agrees to submit the following proof of travel for the flight in question through mypalupgrade@pal.com.ph:


- Boarding Pass; and

- Confirmation Email of Successful Upgrade


23. Should any refund be approved, it will be processed in the currency in which the Upgrade amount was charged and to the credit card that was used to pay for the Upgrade. Any and all charges associated with the refund, such as but not limited to bank fees and foreign exchange losses, shall be for account of the Passenger(s).


24. The Fare Conditions of the original ticket purchased by the Passenger(s) shall remain in effect whether or not the Offer is accepted.


25. Paid Choice Seats shall be forfeited once the Offer has been accepted.


26. Prepaid Baggage purchased prior to acceptance of the Offer may be carried over to the upgraded flight segment.


27. myPAL Upgrade Passenger(s) shall be entitled to full Economy Class mileage accrual.


28. PAL reserves the right to modify and otherwise change these Terms and Conditions without prior notice, subject to applicable laws, rules and regulations. These Terms and Conditions shall be read in conjunction with PAL's General Conditions of Carriage, Disclaimer, Mabuhay Miles Terms and Conditions, Data Privacy & Security Policy, Online Booking Terms and Conditions, and other applicable laws, rules and regulations.


29. By making an Offer to myPAL Upgrade, Passenger(s) acknowledges, understands, and accepts the full Terms and Conditions of the program.