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myPALupgrade Terms and Conditions


The following Terms and Conditions shall apply to all submission of offers (“Offer”) made by a Passenger or his/her representative to Philippine Airlines (“PAL”) under myPAL Upgrade program.  An Offer provides the Passenger(s) an opportunity to upgrade from originally booked class of service to a higher class of service.


1. Tickets must be issued using Philippine Airlines document on 079.


2. Any person who submits an Offer on behalf of another passenger is deemed to have been authorized by the Passenger(s) for whom the Offer is being made. Consequently, the Passenger(s) shall be bound by these Terms and Conditions. PAL may or may not require any proof of such authorization. 


3. Passengers holding the following tickets are not eligible for myPAL Upgrade:


          a. Award tickets of any and all frequent flyer programs;
          b. Denied boarding tickets;
          c. ID/AD tickets;
          d. Unaccompanied minor;
          e. Bookings with 10 or more passengers under one (1) Booking Reference or Record Locator;
          f. Bookings with one or more of the passengers on Medical Case (“MEDA”);
         g. Bookings with Infant;
         h. Codeshare flights; except codeshare flights with and/or operated by PAL express or Air Philippines Corp.;
          i. Charter flights except as otherwise identified by PAL;
          j. And all other non-revenue tickets


4. myPAL Upgrade may be availed only on specific fares, flights, destinations, and/or travel dates as may be identified by PAL at its sole and absolute discretion (“Eligible Flight”).


5. Passenger or his/her representative can make an Offer by:


          a. following the instructions on the link provided in the email or SMS inviting the Passenger to make an Offer for an Upgrade; or
          b. following the immediate invitation on the booking confirmation page after completion of an online booking transaction; or
          c. visiting myPAL Upgrade website at www.philippineairlines.com/mypalupgrade by following the instructions therein; or
         d. Flight Upgrade under Manage My Booking tab at the PAL Corporate website; or
         e. Upon receipt of Booking Confirmation email  


6. PAL is under no obligation to accept an Offer and does not guarantee that a Passenger will be upgraded by making an Offer.


7. If more than one passenger exists in the Booking Reference or Record Locator, the Offer shall be applicable to all passengers in the booking. The Offer amount shall apply on a per passenger basis and is the same for both adult and child passenger(s). 


8. The Offer to upgrade is in addition to the original ticket price.  The minimum Offer a Passenger can make depends on the flight, destination and economy fare paid.


9. Offer may be submitted for each eligible flight of a Passenger up to thirty-six (36) hours prior to the flight’s standard time of departure.  


10. All Offers submitted may be accepted by PAL anytime up to twelve (12) hours prior to the flight’s standard time of departure.


11. An Acknowledgement of an Offer will be sent to the email address provided by the Passenger which includes the total Offer Amount and all additional taxes and fees, if applicable, for all Passenger/s in the booking.


12. The Offer can only  be modified or cancelled solely by the Passenger or his/her Representative any time from submission until thirty-six (36) hours prior to the flight’s standard time of departure provided that the Offer has not been accepted by PAL and the Passenger’s or his/her representative’s credit card has not been charged.  


13. Once the Offer is accepted, the Offer can no longer be modified and cancelled.  The Passenger is obligated to complete the payment of the price stated in the original offer. 


14. Credit card details shall be collected upon submission of the Offer. An authorization hold amount of one (1) US Dollar or its equivalent in Philippine Peso (PHP) shall be placed on the card account to verify if the credit card is active. The authorization hold amount is not a charge and will not appear on the cardholder’s billing statement.


15. The payment for the Upgrade shall be charged automatically once the Offer is accepted. Each Offer can only be paid using a single credit card. 


      If accepted, the Offer plus any applicable fees and/or charges may appear on the credit card statement of account as “Phil Airlines Upgrade”.


16. A notification of “Successful Upgrade” will be sent to the email address provided by the passenger not later than twelve (12) hours prior to the standard time of departure.  The notification shall reflect the total Offer which includes the Offer Amount and all additional taxes and fees, if applicable, for all Passenger(s) in the booking.


17. A notification of “Unsuccessful Upgrade” will be sent to the email address provided by the passenger not later than twelve (12) hours prior to the standard time of departure for Offers not accepted.


18. Upon acceptance of the Offer, myPAL Upgrade Passenger(s) may be eligible to the services and benefits corresponding to the class for which the Offer was accepted except as otherwise provided in these terms and conditions, and such services and benefits shall only be applicable to the flight for which the Offer has been accepted.


19. In the event of change in flight schedule for which an Offer has been made but not yet accepted by PAL, the Offer shall be invalidated and will no longer be considered for acceptance. Passenger may resubmit an Offer for the new flight schedule. 


20. myPAL Upgrade is non-transferable and non-endorsable.


21. The accepted Offer paid is non-refundable, except when there is a legal or valid cause, such as but not limited to operational safety and security concerns and such other cases as may be determined by PAL in accordance with its General Conditions of Carriage, applicable laws, rules and regulations.


22. Any voluntary downgrade shall result to forfeiture of the accepted Offer paid.


23. In case the Passenger(s) voluntarily rebooks or refunds his/her economy ticket, the accepted Offer paid for the upgrade shall be forfeited.  Passenger who voluntarily changed his flight will not be entitled to a refund for the upgrade and the upgrade entitlement cannot be transferred to a flight at another date/time. 


24. A Passenger(s) eligible for a refund agrees to submit the following proof of travel for the flight in question through mypalupgrade@pal.com.ph:


      - Boarding Pass; and
      - Confirmation Email of Successful Upgrade


25. Should any refund be approved, it will be processed in the currency in which the Upgrade amount was charged. Refund amount shall be charged back to the credit card used for payment of the Upgrade. Any and all charges associated with the refund, such as but not limited to, bank fees and foreign exchange losses, shall be for account of the Passenger(s).


26. The fare conditions of the original ticket purchased by the Passenger(s) shall remain in effect whether or not the Offer is accepted. 


27. myPAL Upgrade Passenger(s) shall be entitled to full Economy Class mileage accrual.


28. myPAL Upgrade Business Class passengers shall be entitled to lounge access.


29. myPAL Upgrade passenger shall also be entitled to the Free Baggage Allowance (FBA) of the upgraded class of service.


30. Paid Choice Seats shall be forfeited once the Offer has been accepted.


31. Paid Meal Upgrade shall be forfeited once the Offer has been accepted.


32. Prepaid Baggage purchased prior to acceptance of the Offer may be carried over to the upgraded flight segment.


33. PAL reserves the right to modify and otherwise change these Terms and Conditions without prior notice, subject to applicable laws, rules and regulations. These Terms and Conditions shall be read in conjunction with PAL's General Conditions of Carriage, Disclaimer, Mabuhay Miles Terms and Conditions, Data Privacy & Security Policy, Online Booking Terms and Conditions, and other applicable laws, rules and regulations.


34. By making an Offer to myPAL Upgrade, Passenger(s) acknowledges, understands, and accepts the full Terms and Conditions of the program.