Travel Advisory


13 Aug 2021

Travel Advisory 201

Restrictions imposed by Saudi local authorities are continuing over the next two weeks, and thus we are compelled to make adjustments to our flights to and from Riyadh and Dammam in Saudi Arabia, as follows:

  • Cancellation of the following Manila-Riyadh-Manila flights: August 13, 14, 16, 20, 21, 27, 28 and 30.
  • Cancellation of the following Manila-Dammam-Manila flights: August 16, 17, 22, 23, 24, 30 and 31.
  • Regular operation of our other Dammam and Riyadh flights during the period August 13 to 31, but with available seats reduced to just 186 passengers per flight on the Dammam-Philippines and Riyadh-Philippines sectors to comply with limitations on the number of passengers we are allowed to carry on certain flights. 

(Note: We are allowed to carry a full load of passengers on the Manila-Dammam and Manila-Riyadh sectors, so the flights outbound from Manila are not affected.)

To reiterate, these cancellations and adjustments are beyond PAL's control and prevent us from serving the urgent travel needs of our OFWs and other passengers. 

Thus, we reiterate our urgent appeal to the Saudi and Philippine authorities to work towards resolving the issue on flight and capacity restrictions so that we may again be able to operate our full schedule of flights to and from Riyadh and Dammam, and make use of all our seats on board each flight, for the best interests of our passengers.

We do our best to notify affected passengers via e-mail and call/text message, if your contact details are in our system. However, we are unable to reach a number of passengers in certain cases, e.g., possibly due to erroneous contact details or transmission problems. We therefore advise all Manila-bound passengers in Saudi Arabia to periodically check www.philippineairlines.com and our social media pages for updates and contact our hotline (02) (+632) 8855-8888 to check on your booking status.

Affected passengers may opt to:

  1. Rebook your flight to a later date;
  2. Convert your ticket to a Travel Voucher;
  3. Refund your ticket without penalties.(Terms and conditions apply)

You may request any of the options via the MyPAL Request Hub at https://bit.ly/myPALRequestHub.

Thank you for your understanding.

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