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Travel Advisory

REDUCED HOURS FOR PAL HOTLINE

10 Apr 2020

Advisory # 49
PHL Local Time 11 April 2020



Our PAL Customer Hotlines will be open to serve you from 8:00 AM to 8:00 PM local time, 7 days a week starting from April 13, 2020 (Monday):

  • Philippines
  • +632 8855-8888
    8:00 AM to 8:00 PM (PH Time)

  • United States and Canada
  • 1-800-I-FLY-PAL / 1-800-435-9725
    5:00 AM to 5:00 PM (Hawaii Time)
    8:00 AM to 8:00 PM (Pacific Time)
    11:00AM to 11:00PM (Eastern Time)

The temporary shift from 24 hours to 12 hours daily will allow us to allocate more agents to handle urgent call-outs and other support for the special flights PAL is currently setting up, while our regular flights remain suspended amid the COVID-19 lockdowns.  


Thank you for your understanding.





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Warning to the Public on Fake Sites

23 May 2020
Please be advised that there are fake sites online, the latest of which uses an old PAL ad offering 'as low as PHP80 domestic one-way economy fares and 80% off on economy base fare of international flights.'
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