Travel Advisory


16 Mar 2020

PAL Advisory #35
PHL Local Time: 17 March 2020

We wish to appeal to our dear PAL passengers NOT to proceed to the airport terminals or the PAL Ticket Office for your ticketing and transaction needs during this time of heightened concern over COVID-19, except for passengers with urgent travel. (Only international flights are operating at this time.)  

PAL has closed our ticket offices in the Metro Manila area in line with the enhanced community quarantine. 

While our Ticket Office at NAIA Terminal 2 (T2) remains open to serve the most urgent transaction needs, visiting the T2 Ticket Office for other transactions is highly discouraged in the interest of public health and safety. We are unable to fully accommodate the very high volume of requests related to thousands of cancelled flights over a four-week period, reportedly the largest mass cancellation ever to affect the entire Philippine aviation industry. Public transportation and other quarantine-related constraints make it challenging to provide full staffing at the airport and Ticket Office, and indeed we appreciate the dedication of our staff who do their best to care for our customers despite those challenges. 

You may use our PAL hotline (02) 88558888 for your transaction needs (rebooking, rerouting etc.). However we have also been experiencing a surge in the volume of calls. Please consider deferring rebookings and other transactions until after the lifting of the quarantine period on April 12. 

We sincerely apologize for the inconvenience. Please bear with us as we work to deal with this truly unprecedented challenge.  

Thank you for your continued patience and understanding.  

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