Travel Advisory


16 Mar 2020

PAL Advisory #38
PHL Local Time: March 19, 2020

Dear PAL customers, please refrain from calling our customer Hotline (+63 2) 8855 8888) or visiting our Ticket Office at this time, except for urgent concerns. 

The ban on public transportation and strict checkpoint restrictions prevent us from deploying a full staff at the call center and ticket office, although we continue to set up alternative arrangements.  (Under the Luzon quarantine, we are allowed to open only one ticket office in Metro Manila.) 

Customer calls are up by over 1,000%; call waiting time is uncomfortably long and most calls fail to come through. The sole ticket office cannot accommodate any more customers without compromising public health and safety.

Please bear with us and postpone your queries and transactions so we can serve you better at a later date.  Please monitor our periodic updates on PAL social media pages and our website https://www.philippineairlines.com/.

Thank you!

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