PAL requires passengers with peanut or tree nut (almonds, cashews, etc.) allergy to notify PAL at least 48 hours before the intended departure date for requests for special nut-free meals. Otherwise, he/she cannot be guaranteed a nut-free meal during the flight. The passenger, however, may choose to bring his/her own meal/s for the duration of the flight.
PAL does not commit to or guarantee a total peanut/nut-free flight or an environment free of any allergen, including nuts, nut dust, nut oil or nut remnants. In addition, PAL cannot give assurances that remnants of nuts or nut dust/oil will not remain on the aircraft floor, seats or tray tables from flights earlier in the aircraft’s routing. As such, PAL cannot guarantee allergen-free buffer zones onboard.
This is because products served onboard, including meals, snack boxes and snack mixes may be processed or packaged in factories that produce peanut or other nut products. Peanuts, products made from peanut oil and other nuts, may also be served on board. The passenger with nut allergy, however, may ask any of our ground staff for him/her to board the plane ahead of the general public so he/she can wipe the assigned seat and inspect the area.
The passenger is advised to take all necessary precautions to avoid and/or control the onset of allergies by bringing medications, medical mask, or devices that may be necessary should a passenger incur an allergic reaction during the flight.
In addition, PAL has no control over other passengers who may bring peanuts and nuts, and other products containing peanuts and nuts on board our flights. The foregoing notwithstanding, PAL reserves the right to deny boarding for the safety of passengers.
Please visit the PAL Help Page and download the necessary form, located under the 'Special Handling' section. Once you have downloaded and completed the form, submit it according to the instructions provided on the page.
For nut-free special meal requests, please provide prior notice by calling reservations no later than 48 hours before your intended departure date.