Travel basics
We make sure you get things covered for your trip from booking to arrival
Essential tips to get you ready
Read up on our travel tips to help you prepare better and pack smarter for a hassle-free and safe journey
Location PAL Hotline
Manila, Philippine (+632) 8855-8888
Other Cities in the Philippines Click Contact Us for the full list
United States (Toll-free) 1-800-I-FLY-PAL / 1-800-435-9725
Canada (Toll-free) 1-800-I-FLY-PAL / 1-800-435-9725
Other International Offices Click Contact Us for the full list
Please call Manila, Philippines’ contact number if your country is not listed above.
Flight Changes

Be notified on changes to your flight by providing your mobile number and e-mail address when you book directly via PAL.

If you purchased a ticket from a travel agency or third-party site, they will inform you on your flight changes. To receive your notifications directly from PAL, please call our hotline to add your contact details to your booking.

Flight Status

Check your flight schedule in two ways:

1. Click on the Flight status button on our homepage

2. Call our hotline for assistance. Please be ready with your flight number.

Make sure that your Travel Documents are complete.
Visas, permits, and documents required differ depending on your destination. Note that you are responsible for obtaining and holding all required travel documents and visas. Always ensure that you have these documents with you for presentation during your flight.
Valid Passport and ID

International Travel: Make sure that your passport is at least 6 months valid from your date of travel.

Domestic Travel: Bring a valid government, school, or company-issued ID. The name indicated on your ticket must be exactly the same name reflected on the ID.

Complete Travel Documents
You must secure the visas, permits, and documents required by your destination. Make sure to have these documents with you for presentation during your flight.
Carry-on Baggage

Each passenger is allowed one (1) piece of carry-on baggage with a maximum weight of 7 kg or 15 lbs. Know what should be inside your carry-on bag for a hassle-free trip.

Reminders:

1. Only one (1) piece of liquid in a container not larger than 100mL is allowed.

2. You must keep your valuable items (jewelry, money, gadgets, important documents, etc.) with you and not inside your checked baggage.

3. Medicines must be handcarried to have immediate access at all times. The amount of medicine should be enough for the duration of your trip.

Check-in Baggage
PAL lets you enjoy free check-in baggage allowance. Properly pack your bags within the allowed free baggage allowance of your booking class and declare your items during check-in. For domestic travel without check-in bags, please proceed to the boarding gate with your printed boarding pass and valid ID, 45 minutes before departure time.
Online Check-in & Check-in Kiosks
Save time at the airport through PAL’s Online Check-In, which opens 24 hours to 1 hour before the flight. You may also use the Check-In Kiosks at the departures area of NAIA Terminals 2 and 3 if you are traveling from Manila to any of our domestic airports. Make sure to print or save digital copies of your boarding pass. Click Online Check-in for frequently asked questions.
Airport Check-in & Security Checks
Arrive at least three (3) hours before the flight for international travel, and two (2) hours before the flight for domestic travel to allot time for immigration and security checks. Please be at the check-in counter and boarding gates before closing: - Domestic Flight: 45 minutes before departure time - International Flight: one (1) Hour or 60 minutes before departure time (except Quanzhou: closes 45 minutes before departure time) - Boarding Gate:15 minutes before departure time
Passengers with Connecting Flights
Please inform our check-in agents if you have a connecting flight with PAL or with our partner airlines. You may request for a check through for all your flights from origin to final destination, and you to drop off your baggage in Transfer Desks instead of the Check-In counter after every flight. Some routes may send your baggage directly to your final destination. Each flight has varying free baggage allowance. Excess baggage fees will apply if your check-in luggage exceeds your baggage allocation in a connecting flight. Please visit Connecting Flights for more information.
Required Travel Tax
If you did not include the Travel Tax charge when you purchased your ticket, please pay at the airport. Visit www.tieza.gov.ph for coverage and exemptions. Full Travel Tax: PHP1,620.00 Standard Reduced Travel Tax: PHP810.00 Privileged Reduced Travel Tax for dependents of Overseas Filipino Workers (OFWs): PHP300.00
myPAL Player App
Enjoy free movies, TV shows, and music while you fly! Download the myPAL Player App before you board your flight via App Store or Google Play.