MyPAL Request Hub
The myPAL Request Hub provides passengers with convenient servicing options. Through this secure online form, you can request the following transactions wherever you are:
FLEXIBLE TICKET OPTIONS
Rebook your ticket
Rebook due to schedule change, travel restrictions, or cancellations.
Note: Use Manage My Booking option to make voluntary changes on your flight.
Convert your ticket to a Travel Credits
Exchange your Travel Voucher to a ticket
Request for a refund
Follow up on existing request
REQUEST MADE EASIER
Step 1
File a new request or follow-up on a previous request
Step 2
Fill out the form
Step 3
Submit accomplished form
Step 4
Receive an acknowledgement email Note: Requests must be submitted per ticket
AVAILABLE CHANNELS
You can also reach us through the following Philippine Airlines channels:
You can also reach us through the following Philippine Airlines channels:
- Use Manage My Booking option to make voluntary changes on your flight. Fare difference may apply. For more information, visit Passenger Options page.
- Use Self Re-accommodation option in the event of involuntary flight changes to rebook you on another date. Rebooking fee and fare difference are waived.
- Visit any PAL Ticket Office near you, call our Reservation Hotline, or contact your travel agent.
To avoid ‘no show’ and other fees when you are unable to take your flight, call our Reservations Hotline to cancel or rebook your flight 24 hours before departure.
General FAQs
What do I need to have before I use myPAL Request Hub?
To use myPAL Request Hub, you need to have the following:
Rebooking/Refund:
Tickets issued through the PAL Website, PAL Mobile App, PAL Ticket Offices, or PAL’s Reservations Hotline can:
No. For tickets issued through Travel agency, requests must be made through your issuing agent. This covers both physical and online travel agencies (Expedia, Traveloka, etc.)
How can I check the status of my request?
You may submit a follow up request through myPAL Request hub. You may also contact our Reservations Hotline (+632 8855-8888 or US/Canada Toll Free Number 1-800-435-9725) or vist any PAL Ticket Office.
How soon will I receive an acknowledgement email?
You will receive an acknowledgement email once you submit your initial request. Please ensure to input your correct and active email address.
When will my request be finalized?
Please expect a response from us within 7 business days from submission of request.
To use myPAL Request Hub, you need to have the following:
Rebooking/Refund:
- Booking Reference Code (6 alpha numeric code)/Ticket number (07924 – XXXXXXXX)
- Complete name of the passenger/s
- Booking Travel Voucher Number (07915 – XXXXXXXX)
- Complete name of the passenger/s
Tickets issued through the PAL Website, PAL Mobile App, PAL Ticket Offices, or PAL’s Reservations Hotline can:
- Rebook to a later flight for flights affected by schedule changes, travel restrictions, or cancellations. Use the manage my booking option for voluntary changes.
- Convert your ticket to a Travel Voucher
- Redeem your Travel Voucher to a ticket
- Request for a refund
- Follow up on the existing request
No. For tickets issued through Travel agency, requests must be made through your issuing agent. This covers both physical and online travel agencies (Expedia, Traveloka, etc.)
How can I check the status of my request?
You may submit a follow up request through myPAL Request hub. You may also contact our Reservations Hotline (+632 8855-8888 or US/Canada Toll Free Number 1-800-435-9725) or vist any PAL Ticket Office.
How soon will I receive an acknowledgement email?
You will receive an acknowledgement email once you submit your initial request. Please ensure to input your correct and active email address.
When will my request be finalized?
Please expect a response from us within 7 business days from submission of request.
Rebooking
Will I pay additional amount for Rebooking?
For travels affected by schedule changes, cancellations and travel bans
We will send you a secured link and you may conveniently pay using:
Otherwise, you may also transact through our Reservations Hotline (+632 8855-8888 or US and Canada Toll Free Number 1-800-435-9725) or at any PAL Ticket Office
How will I know if my rebooking request is successful?
You will receive an email of your new confirmed booking. Kindly double check the details of your flight and the travel documents you needed to secure before your departure date.
To learn more please visit, PAL Travel Rules
For travels affected by schedule changes, cancellations and travel bans
- No rebooking fee and no fare difference for completed travels in the same booking class within 60 days from the affected flight date.
- The chosen flight must be within ticket validity or 30 days from ticket expiry
- Applicable taxes may be collected
- Subject to seat availability
We will send you a secured link and you may conveniently pay using:
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Form of Payment |
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Credit Card |
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Gcash |
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Grabpay |
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China Union Pay |
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Paymaya |
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Otherwise, you may also transact through our Reservations Hotline (+632 8855-8888 or US and Canada Toll Free Number 1-800-435-9725) or at any PAL Ticket Office
How will I know if my rebooking request is successful?
You will receive an email of your new confirmed booking. Kindly double check the details of your flight and the travel documents you needed to secure before your departure date.
To learn more please visit, PAL Travel Rules
Travel Voucher
Who can avail Travel Voucher?
Passengers with confirmed Philippine Airlines booking affected by COVID-19 cancellations and travel ban until October 31, 2021, or holding tickets issued util December 31, 2021, you can convert your ticket to a travel voucher.
For involuntary changes, travel voucher will be equivalent to unused amount of ticket plus 10 %.
For voluntary changes, travel voucher will be equivalent to unused amount of ticket.
For more details, visit Travel Voucher Terms and Conditions
Until when is my Travel Voucher valid?
Your travel voucher is one year valid and can be used to purchase new PAL tickets or PAL travel extra/s.
It can be extended to another year provided the request is submitted at least one day before it expires. Extension of travel voucher is allowed once.
How will I know if my Travel Voucher conversion is successful?
You will receive an email of your new Travel Voucher that reflects your name and the amount of your unused ticket.
How will I redeem my Travel Voucher?
You may submit your redemption request via myPAL Request Hub. Please ensure to input your Travel Voucher number correctly (079150 – XXXXXXX).
For more details, visit Travel Voucher Redemption Terms and Conditions
How will I know if my Ticket redemption is successful?
You will receive an email of your new confirmed booking. Kindly double check the details of your flight and the travel documents you needed to secure before your departure date.
To learn more please visit, PAL Travel Rules
Passengers with confirmed Philippine Airlines booking affected by COVID-19 cancellations and travel ban until October 31, 2021, or holding tickets issued util December 31, 2021, you can convert your ticket to a travel voucher.
For involuntary changes, travel voucher will be equivalent to unused amount of ticket plus 10 %.
For voluntary changes, travel voucher will be equivalent to unused amount of ticket.
For more details, visit Travel Voucher Terms and Conditions
Until when is my Travel Voucher valid?
Your travel voucher is one year valid and can be used to purchase new PAL tickets or PAL travel extra/s.
It can be extended to another year provided the request is submitted at least one day before it expires. Extension of travel voucher is allowed once.
How will I know if my Travel Voucher conversion is successful?
You will receive an email of your new Travel Voucher that reflects your name and the amount of your unused ticket.
How will I redeem my Travel Voucher?
You may submit your redemption request via myPAL Request Hub. Please ensure to input your Travel Voucher number correctly (079150 – XXXXXXX).
For more details, visit Travel Voucher Redemption Terms and Conditions
How will I know if my Ticket redemption is successful?
You will receive an email of your new confirmed booking. Kindly double check the details of your flight and the travel documents you needed to secure before your departure date.
To learn more please visit, PAL Travel Rules
Travel Credits
Is the PAL Travel Credits the same as the PAL Travel Voucher?
The Travel Voucher and the Travel Credits are both offerings of Philippine Airlines for passengers who are uncertain of travel plans and would like to convert their unused tickets and/or Travel Extras to a travel fund.
Unused tickets and/or Travel Extras may be converted to Travel Voucher until November 15, 2021, only. Requests submitted from November 16, 2021, onwards will be converted to Travel Credits.
This gives you more flexibility to pay for your tickets and Travel Extras through www.philippineairlines.com For more information, please visit Travel Credits Terms and Conditions
How will I know if my Travel Credits conversion is successful?
You will receive an email of your new Travel Voucher that reflects your name and the amount of your unused ticket.
How will I redeem my Travel Credits?
You may use your Travel Credits either to purchase Tickets and/or Travel Extras (except for PAL Gift Card, Travel Insurance, Award Tickets, Industry Discount, and Agent Discount Tickets) or to pay for ticket fees (Rebooking, Non-user’s fee, etc.) at the following channels below:
The Travel Voucher and the Travel Credits are both offerings of Philippine Airlines for passengers who are uncertain of travel plans and would like to convert their unused tickets and/or Travel Extras to a travel fund.
Unused tickets and/or Travel Extras may be converted to Travel Voucher until November 15, 2021, only. Requests submitted from November 16, 2021, onwards will be converted to Travel Credits.
This gives you more flexibility to pay for your tickets and Travel Extras through www.philippineairlines.com For more information, please visit Travel Credits Terms and Conditions
How will I know if my Travel Credits conversion is successful?
You will receive an email of your new Travel Voucher that reflects your name and the amount of your unused ticket.
How will I redeem my Travel Credits?
You may use your Travel Credits either to purchase Tickets and/or Travel Extras (except for PAL Gift Card, Travel Insurance, Award Tickets, Industry Discount, and Agent Discount Tickets) or to pay for ticket fees (Rebooking, Non-user’s fee, etc.) at the following channels below:
- www.philippineairlines.com
- PAL Mobile App
- PAL Reservations hotline (632) 8855-8888
US/CANADA TOLLFREE HOTLINES: 1-800-I-FLY-PAL OR 1-800-435-9725
3:00AM – 6:00PM (Hawaii Time), 5:00 AM – 8:00PM (Pacific Time), 8:00 AM – 11:00 pm (Eastern Time)
Refund
Will I be charged for penalties if I refund?
For flights affected by cancellations and travel ban:
There are no penalties collected for refund applications of passengers affected by the COVID-19 cancellations or travel bans.
For flights not affected by cancellation and travel ban:
Refund service fee and no-show fee may be collected.
How long will it take to get my refund?
Due to the limitations brought by the pandemic our refund process will take longer than usual.
We will provide an acknowledgement email once the initial request is submitted. The refund processing may take longer depending upon the ticket condition. (ex. Partially used ticket with multiple itinerary and travel extras). A confirmation email will be sent once the refund has been processed.
For tickets issued via travel agency, please ask your travel agency to coordinate immediately with PAL.
For flights affected by cancellations and travel ban:
There are no penalties collected for refund applications of passengers affected by the COVID-19 cancellations or travel bans.
For flights not affected by cancellation and travel ban:
Refund service fee and no-show fee may be collected.
How long will it take to get my refund?
Due to the limitations brought by the pandemic our refund process will take longer than usual.
We will provide an acknowledgement email once the initial request is submitted. The refund processing may take longer depending upon the ticket condition. (ex. Partially used ticket with multiple itinerary and travel extras). A confirmation email will be sent once the refund has been processed.
For tickets issued via travel agency, please ask your travel agency to coordinate immediately with PAL.