You're Why We Fly Safe
Your safety remains our priority from booking to arrival

We care about your safety

Safety Ambassadors
All cabin crew wear full personal protective gear to ensure safety on board

Filtered Cabin Air
Cabin air is clean with hospital-grade air filtration systems screening out 99.99% of airborne viruses and bacteria, flowing from top to bottom

Choice Seat Neighbor-Free
Option to book neighbor-free seats for extra peace of mind

COVID-19 Travel Insurance
Get the most comprehensive and affordable COVID-19 travel insurance by Alliedbankers Insurance Corporation

We fly safe with help from you

Check and comply with your destination’s travel rules and requirements

 

Wear a face mask at all times. Travelers may also voluntarily wear face shields as an extra safety precaution.                                                               

Visit our Face Mask Policy to find out if you are eligible for a face mask exemption and for more information.

 

Wash and sanitize your hands frequently

 

Practice social distancing while at the airport, especially when boarding and deplaning the aircraft

We make sure you travel safely

At Point of Booking
Safety Measures 
All ticket offices have thermal scanning, managed social distancing, and transparent counter barriers. We are implementing a no-mask-no-entry policy in our ticket offices.

All service personnel are equipped with face masks 

Customer Safety 
Travelers who test positive for COVID-19 are not allowed to visit any of our ticket offices 

Booking Made Convenient 
Enhanced Passenger Options for travel flexibility 

Affected passengers of COVID-19 cancellations may rebook, refund, or convert their ticket to a travel voucher through myPAL Request Hub. You may also contact our Reservations hotline at (+632) 8855-8888.
Before The Flight
Safety Measures
Bring your own pen and alcohol/hand sanitizer (one (1) container of not more than 100mL with maximum content of 70% alcohol) as a carry-on baggage. 

Carry-on Baggage 
Ensure that your carry-on bag is within the required specifications:  
 
Dimensions (L x W x H): 22in x 14in x 9in (56 cm x 36 cm x 23 cm) 
Weight: 15 lbs (7 kilos)  
 
On top of the carry-on bag, you may bring only two of the following inside the cabin: laptop computer, small bag, overcoat/wrap/blanket, reasonable amount of reading material/s, small camera or binoculars, infant case, infant food, and sealed Duty-Free bag. For PWDs, the previous items shall be in addition to assistive devices. 

Check in
Check-in online and arrive early at the airport to ensure ample time for security checks:  
4 hours prior to departure from Manila for International flights  
3 hours prior to departure from Manila for Domestic flights and other airports
At the Airport

Safety Measures 
Health & safety protocols are in place at the airport: thermal scans and footbaths at entry points, floor markers for social distancing, and transparent counter barriers at check-in desks and gate counters

Intensified cleaning and disinfecting of surfaces, especially on high touch areas on ground: barriers, counters, seating areas, and push carts

All airport staff are equipped with face masks and shields

Passenger Safety 
Travelers who test positive for COVID-19 are not allowed to board PAL flights

Observance of self-tearing and self-scanning of boarding passes in select routes and airports

Mabuhay Lounge 
The Mabuhay Lounges at NAIA Terminal 2 are open at a reduced capacity as specified by IATF. 

  • Domestic Lounge (Starting February 01, 2022)
  • International Lounge

To ensure safety of our lounge guests, new safety and service protocols are introduced including an à la carte style service with meals available through a digital menu, accessible via QR code. As an added safety precaution, it is recommended that guests stay in the lounge for a maximum of 2 to 3 hours only before flight departure.

Properly trained attendants ensure all areas of the lounge are sanitized.

Guests are required to present proof of vaccination in compliance with IATF Guidelines on the pilot implementation of alert levels system for COVID-19 response in the National Capital Region for in-door dining establishments. 

To know more about other Domestic and International lounge, visit  Airport Lounge page.

All other Domestic and International Mabuhay Lounges are temporarily unavailable due to strict health and safety protocols.

Inside the Aircraft
Cabin Crew as Safety Ambassadors
Additional safety training on the new normal protocols is conducted in every flight, including passenger handling of suspected ill passengers who develop symptoms on board.

Simplified and Balanced Inflight Service
Contact between crew and passengers are minimized while ensuring the delivery of the same care and superior service for our passengers.

Filtered Cabin Air
About 50% of the air in the cabin is refreshed every 2 to 3 minutes. The other 50% that is recirculated goes through hospital-grade High Efficiency Particulate Air Filters (or HEPA Filters) that eliminates up to 99.99% of airborne viruses and bacteria. 

Air flow in the cabin goes from top to bottom, further reducing the already low risk of the spread of airborne microbes. 

Cabin Seats 
Seat Distancing inside the aircraft is observed depending on space availability

Premium Economy and Economy class passengers have the option to purchase Neighbor-Free seats for added peace of mind and comfort

Cabin Disinfection
Cabin surfaces are rigorously disinfected using high-grade, eco-friendly cleaning agents before every flight 

All cabin crew observe frequent disinfection of lavatories and high touch surfaces every flight

Inflight Meals
Meals are placed in sanitized and secured containers following strict Hazard Analysis Critical Control Point (HACCP) procedures