We make sure you travel safely
All ticket offices have thermal scanning, managed social distancing, and transparent counter barriers. We are implementing a no-mask-no-entry policy in our ticket offices.
All service personnel are equipped with face masks
Travelers who test positive for COVID-19 are not allowed to visit any of our ticket offices
Booking Made Convenient
Enhanced Passenger Options for travel flexibility
Affected passengers of COVID-19 cancellations may rebook, refund, or convert their ticket to a travel voucher through myPAL Request Hub. You may also contact our Reservations hotline at (+632) 8855-8888.
Bring your own pen and alcohol/hand sanitizer (one (1) container of not more than 100mL with maximum content of 70% alcohol) as a carry-on baggage.
Ensure that your carry-on bag is within the required specifications:
Dimensions (L x W x H): 22in x 14in x 9in (56 cm x 36 cm x 23 cm)
Weight: 15 lbs (7 kilos)
On top of the carry-on bag, you may bring only two of the following inside the cabin: laptop computer, small bag, overcoat/wrap/blanket, reasonable amount of reading material/s, small camera or binoculars, infant case, infant food, and sealed Duty-Free bag. For PWDs, the previous items shall be in addition to assistive devices.
Forbidden Gadgets On-board
Check-in online and arrive early at the airport to ensure ample time for security checks:
4 hours prior to departure from Manila for International flights
3 hours prior to departure from Manila for Domestic flights and other airports
Health & safety protocols are in place at the airport: thermal scans and footbaths at entry points, floor markers for social distancing, and transparent counter barriers at check-in desks and gate counters
Intensified cleaning and disinfecting of surfaces, especially on high touch areas on ground: barriers, counters, seating areas, and push carts
All airport staff are equipped with face masks and shields
Travelers who test positive for COVID-19 are not allowed to board PAL flights
Observance of self-tearing and self-scanning of boarding passes in select routes and airports
The Mabuhay Lounges at NAIA Terminal 2 are open at a reduced capacity as specified by IATF.
- Domestic Lounge (Starting February 01, 2022)
- International Lounge
To ensure safety of our lounge guests, new safety and service protocols are introduced including an à la carte style service with meals available through a digital menu, accessible via QR code. As an added safety precaution, it is recommended that guests stay in the lounge for a maximum of 2 to 3 hours only before flight departure.
Properly trained attendants ensure all areas of the lounge are sanitized.
Guests are required to present proof of vaccination in compliance with IATF Guidelines on the pilot implementation of alert levels system for COVID-19 response in the National Capital Region for in-door dining establishments.
To know more about other Domestic and International lounge, visit Airport Lounge page.
All other Domestic and International Mabuhay Lounges are temporarily unavailable due to strict health and safety protocols.
Fastening of Seatbelt
Cabin Crew as Safety Ambassadors
Additional safety training on the new normal protocols is conducted in every flight, including passenger handling of suspected ill passengers who develop symptoms on board.
Simplified and Balanced Inflight Service
Contact between crew and passengers are minimized while ensuring the delivery of the same care and superior service for our passengers.
Filtered Cabin Air
About 50% of the air in the cabin is refreshed every 2 to 3 minutes. The other 50% that is recirculated goes through hospital-grade High Efficiency Particulate Air Filters (or HEPA Filters) that eliminates up to 99.99% of airborne viruses and bacteria.
Air flow in the cabin goes from top to bottom, further reducing the already low risk of the spread of airborne microbes.
Seat Distancing inside the aircraft is observed depending on space availability
Premium Economy and Economy class passengers have the option to purchase Neighbor-Free seats for added peace of mind and comfort
Cabin surfaces are rigorously disinfected using high-grade, eco-friendly cleaning agents before every flight
All cabin crew observe frequent disinfection of lavatories and high touch surfaces every flight
Meals are placed in sanitized and secured containers following strict Hazard Analysis Critical Control Point (HACCP) procedures
We fly safe with help from you
Check and comply with your destination’s travel rules and requirements and practice social distancing while at the airport, especially when boarding and deplaning the aircraft.
Wear a face mask at all times and wash/sanitize your hands frequently (visit our Face Mask Policy to find out if you are eligible for a face mask exemption and for more information). Travelers may also voluntarily wear face shields as an extra safety precaution.
We care about your safety
All cabin crew wear full personal protective gear to ensure safety on board. Cabin air is clean with hospital-grade air filtration systems screening out 99.99% of airborne viruses and bacteria, flowing from top to bottom and an option to book neighbor-free seats for extra peace of mind is made available.
You can also get the most comprehensive and affordable COVID-19 travel insurance by Allied bankers Insurance Corporation