Find answers to commonly asked questions when flying with PAL

Cash Payment via Payment Centers

Payment Centers are our accredited partners which provide the passengers the convenience of paying their online flight bookings in cash basis only.

Travel Credits

Travel Credits (TC) is an additional option where you can convert your unused Ticket/s, Travel Voucher and/or Travel Extras to a fund that you may use for

NO-SHOW Downline Cancellation

The No-Show Downline Cancellation is an automatic cancellation of your return or onward booking if you do not show up for a previous flight

Manage Booking

Manage My Booking is an online self-service facility which enables passengers to view bookings on flights operated by Philippine Airlines and PALexpress and make certain changes at their fingertips anytime, anywhere.

Flight Disruptions Help Page

Our Flight Disruption Help Page is ready to provide you with the necessary information and support if you're affected by flight delays or cancellations.

Online Booking

Online Booking accepts booking of flights and purchasing tickets online on PAL's domestic and international itineraries.

Online Check-In

Online check-in is the process of confirming one’s presence on a flight via the Internet. This online feature allows passengers to check-in


PayPal is a service that enables you to pay online. Speed through checkout with PayPal, no need to enter all your financial information every time you shop.

Taxes, Fees, and Surcharges

The Travel Tax is a levy imposed by Philippine government on individuals who are leaving the Philippines irrespective of the place where the air ticket is issued