Manage Booking FAQs
Find out how you can make changes online
What is Manage Booking?
Manage Booking is your online self-service facility which enables you to view your Philippine Airlines and PALexpress bookings and make certain changes at your fingertips.
Who can use Manage Booking?
Passengers with tickets purchased through the PAL channels such as ticket office, contact center, travel agent, website, and mobile app are eligible to use the Manage Booking facility.
What services can Manage Booking perform?
Through the Manage Booking, you can:
  • view your PAL and/or PALexpress bookings 
  • rebook domestic or international flights
  • view select Travel Extras
  • update/add your email address, contact number and frequent flyer number
  • select or modify regular seats
  • purchase PAL Travel Extras 

PAL Travel Extras

Prepaid Baggage

at least 4 hours prior to flight departure

Choice Seats

at least 2 hours prior to flight departure; Otherwise, choice seats may be purchased through the PAL Online Check-in facility, or at the Airport Check-in counter

Meal Upgrade

at least 72 hours prior to flight departure
What do I need to have before I use Manage Booking?
To use Manage Booking, you need to have
  • your booking reference code 
  • the last name of any passenger from the PAL booking 
  • an electronic device with an updated internet browser
  • internet connection
How do I access Manage Booking?
Just follow these simple steps to access Manage Booking 
  • log on to www.philippineairlines.com
  • click the Manage Booking tab at the PAL homepage
  • tick Manage Booking button (for voluntary changes) 
  • input your booking reference and last name 
  • click PROCEED
What are the acceptable modes of payment in Manage Booking?
You may conveniently pay through a valid Credit/Debit Cards (Mastercard/Visa/JCB/American Express, UATP, Diners Club and Discover) and PayPal for applicable charges incurred within the Manage Booking facility. Otherwise, you may also transact through our Reservations Hotline (+632 8855-8888 or US and Canada Toll Free Number 1-800-435-9725) or at any PAL Ticket Office. 

Additional credit cards accepted effective May 6, 2021:

 

  • Diners Club and Discover Cards for itineraries quoted in the following currencies: PHP, USD, AUD, CAD, GBP, HKD, JPY, NZD, SGD, CNY, MYR, AED, KRW, MOP, IDR, THB and TWD

Alternative Modes Of Payments:

  • Paypal for itineraries quoted in currencies: PHP, USD, AUD, CAD, GBP, HKD, JPY, NZD, SGD, THB and TWD

Effective May 11, 2021:

  • GCash for itineraries quoted in currency: PHP
  • GrabPay for itineraries quoted in currencies: PHP, SGD, MYR
  • ATM Kiosk for itineraries quoted in currencies: IDR, THB, SGD
  • Over The Counter for itineraries quoted in currencies: IDR and THB

Effective May 20, 2021:

  • Alipay for itineraries quoted in currencies: AUD, CAD, CNY, GBP, HKD, JPY, MYR, NZD, SGD, THB and USD
  • Dragonpay for itineraries quoted in currency: PHP

Effective May 31, 2021:

  • Paymaya for itineraries quoted in currency: PHP
  • POLi for itineraries quoted in currencies: AUD and NZD
  • Wechat Pay for itineraries quoted in currencies: AUD, CAD, CNY, GBP, HKD, JPY, NZD, SGD and USD 

Effective July 13, 2021:

  • Financial Process Exchange for itineraries quoted in currency: MYR

Effective August 24, 2021:

  • Mada for itineraries quoted in currency: SAR

Effective September 21, 2021:

  • Billease for itineraries quoted in currency: PHP
  • UnionPay for itineraries quoted in currencies: SGD, USD, HKD, THB, GBP, JPY, AUD, CAD, NZD, CNY, MOP, IDR, MYR, AED, INR, KRW, TWD and PHP
  • Online Banking for itineraries quoted in currencies: THB and IDR
If I booked through a travel agent, can I use Manage Booking?
Yes, passengers booked through a travel agent can use Manage Booking and enjoy its functionalities such as purchase of Travel Extras.
Can I rebook my ticket through Manage Booking?
Yes, voluntary rebooking may be made through the Manage Booking Facility, EXCEPT for:
  • Group booking (with 10 or more passengers)
If the airline changed my flight arrangements, could I still use Manage Booking?
Yes, via Flight Disruption option in the Manage Booking tab. Otherwise, you may also transact through our Reservations Hotline (+632 8855-8888, (+63) 919-056-2255, or US and Canada Toll Free Number 1-800-435-9725) or at any PAL Ticket Office.
Can I modify previously purchased PAL Travel Extras through Manage Booking?

Choice Seats

Yes. Choice Seats may be modified subject to new payment of applicable Choice Seats or Advance Seat Selection fees. Click Choice Seats for more info.
Prepaid Baggage 
 No. Passenger who wish to upgrade their Prepaid Baggage or wish to rebook their Prepaid Baggage to their new flight, provided no changes on the route, must contact any PAL Ticket Offices or Contact Center. Changes must be done at least four (4) hours prior to the scheduled Estimated Time of Departure. Click Prepaid Baggage for more info. 

myPAL Flavors

No.  For passenger who wish to rebook his/her flight provided no changes on the route, myPAL Flavors may be carried over to the new flight. Changes must be done at least 72 hours prior to scheduled Estimated Time of Departure at any PAL Ticket Offices or Contact Center. Click myPAL Flavors for more info.
Can I refund my flight using Manage Booking?
No, but ticket refunds can be requested through our Reservations Hotline (+632 8855-8888, (+63) 919-056-2255, or US and Canada Toll Free Number 1-800-435-9725) or at any PAL Ticket Office. Applicable fees will be collected.
Can I request for wheelchair assistance, stretcher, oxygen, and bassinet using Manage Booking?
No, but you may request for wheelchair assistance, stretcher, oxygen, and bassinet through our Reservations Hotline (+632 8855-8888, +63) 919-056-2255, or US and Canada Toll Free Number 1-800-435-9725), any PAL Ticket Office, or through our Online Disability Request Form link.
How can I make changes to my booking if my ticket falls under any of the exceptions? How can I make requests that fall later than the prescribed deadline?
You can make changes and requests through our Reservations Hotline (+632 8855-8888, +63) 919-056-2255, or US and Canada Toll Free Number 1-800-435-9725) or at any PAL Ticket Office.
Click the Contact Us page to view our most updated list of phone numbers and ticket office locations.