FAQs

Alipay
AliPay is an escrow service that protects your payments when buying online. With Alipay, your payment is only released to the seller after you confirm that you are completely satisfied with the order you receive.
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PayPal
PayPal is a service that enables you to pay online. Speed through checkout with PayPal, no need to enter all your financial information every time you shop. Plus, you can pay with your credit card without exposing your credit card number.
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Manage Booking
Manage Booking feature enables PAL passengers with existing tickets to make flight adjustments such as rescheduling and rerouting of previously booked/ ticketed PAL tickets on their own from www.philippineairlines.com.
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Electronic Ticketing
An e-ticket is an electronic version of the paper ticket, which is stored in the airline's computer system. Since the airline keeps the ticket, it eliminates the need for the passenger to carry a paper ticket.
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Minimum Connecting Time
Minimum Connecting time is the amount of transfer time, agreed in advance between airlines and airport authorities, that is considered sufficient for a passenger to make a connection between an arriving flight and a departing flight.
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Multi-Destination
Multi-Destination involves an itinerary with more than two destination cities. Our new online booking facility will allow you to book a maximum of six flight destination for international routes or a combination of international and domestic routes.
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myPAL Upgrade
myPAL Upgrade is a service offered by Philippine Airlines that gives you an opportunity to make an Offer at an amount you are willing to pay to get an upgrade from Economy Class to a higher class cabin.
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Payment Center
Payment Centers are our accredited partners which provide the passengers the convenience of paying their online flight bookings in cash basis only. Through Payment Centers, paying for your travel becomes easier and more convenient even without a credit card.
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Online Booking
Online Booking accepts booking of flights and purchasing tickets online on PAL's domestic and international itineraries.
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Online Check-In
Online check-in is the process of confirming one’s presence on a flight via the Internet. This online feature allows passengers to check-in and select their preferred seating before arriving the airport.
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PAL Mobile Site
PAL mobile is a browser-based Internet service for flight booking, ancillary shopping, airport check-in and flight status. It can be accessed using handheld mobile device such as smartphone or tablet.
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Taxes, Fees, and Surcharges
The Travel Tax is a levy imposed by Philippine government on individuals who are leaving the Philippines irrespective of the place where the air ticket is issued and form or place of payment, as provided for by Presidential Decree (PD) 1183.
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