FAQs

Cash Payment via Payment Centers
Payment Centers are our accredited partners which provide the passengers the convenience of paying their online flight bookings in cash basis only. Through Payment Centers, paying for your travel becomes easier and more convenient even without a credit card.
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Alipay
AliPay is an escrow service that protects your payments when buying online. With Alipay, your payment is only released to the seller after you complete booking creation and have successfully processed payment by inputting your (Alipay) payment details.
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Alternative Payment Method
Pay at your convenience. Over the counter or at any partner establishments, for bookings you made through our website.
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Boracay Opening
Boracay Island will be open to the public on October 26, 2018, but tourism will be highly regulated.
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Boracay Temporary Closure
National flag carrier Philippine Airlines has adjusted its operations in support of the government's decision to temporarily close or limit access to Boracay for urgent major environmental rehabilitation of the island.
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Choice Seats
Get extra comfort in Economy Class as you enjoy more personal space and easier disembarkation with PAL Choice Seats.
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Electronic Ticketing
An e-ticket is an electronic version of the paper ticket, which is stored in the airline's computer system. Since the airline keeps the ticket, it eliminates the need for the passenger to carry a paper ticket.
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Flight Changes, Delays, or Cancellations
Flight changes, delays, or cancellations happen with any airline. Know why they happen, how to stay updated, and what you may expect from us when they occur.
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Flight Notifications
Flight Notifications are e-mail alerts that notify you of flight schedule changes. For PAL to be able to send you Flight Notifications, we will need your up-to-date contact information (e.g. mobile number and e-mail address).
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Flight Status
Flight Status is where you get informed of updated flight arrivals and departures (2 days before and after your scheduled flight).
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Manage Booking
Manage Booking feature enables PAL passengers with existing tickets to make flight adjustments such as rescheduling and rerouting of previously booked/ ticketed PAL tickets on their own from www.philippineairlines.com.
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Minimum Connecting Time
Minimum Connecting time is the amount of transfer time, agreed in advance between airlines and airport authorities, that is considered sufficient for a passenger to make a connection between an arriving flight and a departing flight.
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Multi-Destination
Multi-Destination involves an itinerary with more than two destination cities. Our new online booking facility will allow you to book a maximum of six flight destination for international routes or a combination of international and domestic routes.
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myPAL Upgrade
myPAL Upgrade is a service offered by Philippine Airlines that gives you an opportunity to make an Offer at an amount you are willing to pay to get an upgrade from Economy Class to a higher class cabin.
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Online Booking
Online Booking accepts booking of flights and purchasing tickets online on PAL's domestic and international itineraries.
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Online Check-In
Online check-in is the process of confirming one’s presence on a flight via the Internet. This online feature allows passengers to check-in and select their preferred seating before arriving the airport.
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PAL Native Mobile App
PAL native Mobile App is an additional platform that will enable users to search and book flights, add prepaid bags, opt for OFW tax exemption and check-in using their mobile devices anytime, anywhere.
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Passenger Service Charge Refund
Passenger Service Charge (PSC), also known as Terminal Fee, is a fee charged by the Philippine Government or Philippine airport authorities for the use of airport terminal facilities.
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PayPal
PayPal is a service that enables you to pay online. Speed through checkout with PayPal, no need to enter all your financial information every time you shop. Plus, you can pay with your credit card without exposing your credit card number.
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Taxes, Fees, and Surcharges
The Travel Tax is a levy imposed by Philippine government on individuals who are leaving the Philippines irrespective of the place where the air ticket is issued and form or place of payment, as provided for by Presidential Decree (PD) 1183.
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Transportation Security Administration
Transport Security Administration (TSA) Pre-check program aims to deliver the most effective transport security from and within US territories.
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