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Manage Booking

What is Manage Booking?
Manage Booking is your online self-service facility which enables you to view your Philippine Airlines and PALexpress bookings and make certain changes at your fingertips.


Who can use Manage Booking?

Passengers with tickets purchased through the PAL channels such as ticket office, contact center, travel agent, website, and mobile app are eligible to use the Manage Booking facility.


What services can Manage Booking perform?
Through the Manage Booking, you can:

  • view your PAL and/or PALexpress bookings 
  • rebook domestic or international flights
  • view select Travel Extras
  • update/add your email address, contact number and frequent flyer number 
  • select or modify regular seats (except for tickets purchased through travel agents)
  • purchase PAL Travel Extras (except for tickets purchased through travel agents)

PAL Travel Extras

Prepaid Baggage

at least 4 hours prior to flight departure

Choice Seats

at least 2 hours prior to flight departure; Otherwise, choice seats may be purchased through the PAL Online Check-in facility, or at the Airport Check-in counter

myPAL Roam (International flights)

at least 48 hours prior to flight departure

Meal Upgrade

at least 48 hours prior to flight departure


What do I need to have before I use Manage Booking?
To use Manage Booking, you need to have
  • your booking reference code 
  • the last name of any passenger from the PAL booking 
  • an electronic device with an updated internet browser
  • internet connection
How do I access Manage Booking?
Just follow these simple steps to access Manage Booking 
  • log on to www.philippineairlines.com
  • click the Manage Booking tab at the PAL homepage
  • tick Manage Booking button (for voluntary changes) 
  • input your booking reference and last name 
  • click PROCEED

What are the acceptable modes of payment in Manage Booking?
You may conveniently pay through a valid Credit/Debit Cards (Mastercard/Visa/JCB/American Express, UATP, Diners Club and Discover) and PayPal for applicable charges incurred within the Manage Booking facility. Otherwise, you may also transact through our Reservations Hotline (+632 8855-8888 or US and Canada Toll Free Number 1-800-435-9725) or at any PAL Ticket Office. 

Additional credit cards accepted effective May 6, 2021:
  • Diners Club and Discover Cards for itineraries quoted in the following currencies: PHP, USD, AUD, CAD, GBP, HKD, JPY, NZD, SGD, CNY, MYR, AED, KRW, MOP, IDR, THB and TWD
Alternative Modes Of Payments:
  • Paypal for itineraries quoted in currencies: PHP, USD, AUD, CAD, GBP, HKD, JPY, NZD, SGD, THB and TWD
Effective May 11, 2021:
  • GCash for itineraries quoted in currency: PHP
  • GrabPay for itineraries quoted in currencies: PHP, SGD, MYR
  • ATM Kiosk for itineraries quoted in currencies: IDR, THB, SGD
  • Over The Counter for itineraries quoted in currencies: IDR and THB
Effective May 20, 2021:
  • Alipay for itineraries quoted in currencies: AUD, CAD, CNY, GBP, HKD, JPY, MYR, NZD, SGD, THB and USD
  • Dragonpay for itineraries quoted in currency: PHP
Effective May 31, 2021:
  • Paymaya for itineraries quoted in currency: PHP
  • POLi for itineraries quoted in currencies: AUD and NZD
  • Wechat Pay for itineraries quoted in currencies: AUD, CAD, CNY, GBP, HKD, JPY, NZD, SGD and USD 

If I booked through a travel agent, can I use Manage Booking?

Yes, passengers booked through a travel agent can use Manage Booking and enjoy its functionalities except for

  • the purchase of Travel Extras
  • selection and modification of regular seats
Can I rebook my ticket through Manage Booking? 
Yes, voluntary rebooking may be made through the Manage Booking Facility, EXCEPT for:
  • group booking (with 10 or more passengers) 
If the airline changed my flight arrangements, could I still use Manage Booking?
Yes, via Flight Disruption option in the Manage Booking tab. Otherwise, you may also transact through our Reservations Hotline (+632 8855-8888 or US and Canada Toll Free Number 1-800-435-9725) or at any PAL Ticket Office.
 

Can I modify previously purchased PAL Travel Extras through Manage Booking?


Choice Seats

Yes. Choice Seats may be modified subject to new payment of applicable Choice Seats or Advance Seat Selection fees. Click Choice Seats for more info.

Prepaid Baggage 
No. Prepaid baggage may only be purchased once per passenger flight segment. Click Prepaid Baggage for more info. 

Meal Upgrade

No. Meal Upgrade fees are non-refundable, non-rebookable, and non-transferrable, except during non-voluntary flight rebookings due to delays or cancellations. In such cases, you may request for changes through our Reservations Hotline (+632 8855-8888 or US and Canada Toll Free Number 1-800-435-9725) or at any PAL Ticket Office. 

Click myPAL Flavors for more info.

myPAL Roam 

No, but you may extend the rental dates prior to your flight departure at the myPAL Roam Airport Booth in Manila Terminals 1 and 2. Any excess rental fees from shortened trips are non-refundable. Click myPAL Roam for more info.


Can I refund my flight using Manage Booking? 
No, but ticket refunds can be requested through our Reservations Hotline (+632 8855-8888 or US and Canada Toll Free Number 1-800-435-9725) or at any PAL Ticket Office. Applicable fees will be collected.

Can I request for wheelchair assistance, stretcher, oxygen, and bassinet using Manage Booking?

No, but you may request for wheelchair assistance, stretcher, oxygen, and bassinet through our Reservations Hotline (+632 8855-8888 or US and Canada Toll Free Number 1-800-435-9725), any PAL Ticket Office, or through our Online Disability Request Form link. Click Wheelchair Service for more info.

How can I make changes to my booking if my ticket falls under any of the exceptions? How can I make requests that fall later than the prescribed deadline?

You can make changes and requests through our Reservations Hotline (+632 8855-8888 or US and Canada Toll Free Number 1-800-435-9725) or at any PAL Ticket Office.
Click the Contact Us page to view our most updated list of phone numbers and ticket office locations.