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myPAL Upgrade

ELIGIBILITY


What is myPAL Upgrade?

myPAL Upgrade is a service offered by Philippine Airlines that gives you an opportunity to make an Offer (bid) within a pre-determined price range to get an upgrade to the next cabin.

Who is eligible for the myPAL Upgrade service?

myPAL Upgrade is offered to passengers holding a confirmed Philippine Airlines ticket.

How does myPAL Upgrade work?

After your ticket has been issued, you will receive an email 7 days prior to your flight departure inviting you to make an Offer to upgrade your flight to a higher class cabin. A valid email address is required in order to receive an invite from us. Simply click on the myPAL Upgrade link found in the email where you will be redirected to an Offer page. As an alternative option,  you can go directly to the myPAL Upgrade page at: www.philippineairlines.com/mypalupgrade to check your eligibility.  Enter the airline (PR) Booking reference and Last Name, and follow these steps:


Step 1 – Make and Offer
Choose the amount within the minimum and maximum range that you want to Offer per person for each flight segment.
 
Step 2 – Enter your credit card details
We will only charge your credit card with the Offer amount, plus all applicable taxes and fees (if any), once you are successfully upgraded. You will also need to enter a valid email address which we will use to communicate with you about your Offer.

Step 3 – Review and Submit                
Check that all information are correct and then submit.
Once the Offer has been received, you will receive an acknowledgement email containing the details of your Offer.

Are all of my flights eligible for an Upgrade?
You may place an Offer to those flight segment/s mentioned in the email invite or as indicated in the Offer page.

Are there any specific reasons why I might not be eligible to make an Offer?
There are several reasons that may influence your eligibility:

  • You are holding non-revenue tickets (award tickets of any and all frequent flyer programs, denied boarding tickets, ID/AD tickets)
  • Booked as an Unaccompanied minor
  • Booking with 10 or more passengers under one (1) Booking Reference or Record Locator
  • Booking with one or more of the passengers on Medical Case (“MEDA”)
  • Booking with Infant
  • Codeshare flights except flights that are operated by PAL express 
  • Charter flights except as otherwise identified by PAL
  • Flight segment/s in which you are travelling is currently not accepting an Offer 

Can I make an Offer for PAL’s other Airline partners?
Only flights operated by Philippine Airlines or PAL Express are eligible for the upgrade.  Codeshare flights operated by other airlines are currently not accepting Upgrade Offers.
 

MAKING AN OFFER

 
How do I select the Upgrade amount I want to pay? 
Move the price slider to show the amount you would like to pay for each flight segment.

What do the colors on the Offer strength meter indicate? 
The Offer strength meter indicates the likelihood that your upgrade offer will be accepted, based on the availability and set criteria. This meter shows how strong your offer amount is and not a confirmation that your Offer is accepted.

Can I select different upgrade amount for different flight segment/s on my itinerary?
Yes. Simply use the price slider to set how much you would like to pay for each of your flight segment separately.

Is the Upgrade Offer for all passengers in the booking?

Your Offer is for all the passengers included in the booking.  The Offer Amount as shown in the price slider would indicate how much you are willing to pay for each of the passenger.

There are several passengers in the booking, but I only want to make an Offer for some of the passengers. Can I do this?
Upgrade Offer is submitted for all of the passengers in the booking. If you wish to do this, you may need to coordinate with our Reservations/Ticketing agent or through your travel agent and request to split the booking of the passenger/s for the upgrade. You will be given a new Booking Reference, but your ticket number and other flight details of the original booking shall remain the same.

What should I do if I do not wish to make an Offer for a particular flight segment?
If you do not wish to make an Offer for a certain flight segment, you should move the price slider to the far left until you see “No Offer”. This means that no Offer will be submitted on this segment and will not be considered for an upgrade.

Is there a time limit in making an Offer?
The Offer window closes at 24 hours prior to departure of each flight segment

How can I submit an Upgrade Offer?
You can make an Offer through the following channels:

  • E-mail invite from myPAL Upgrade (mypalupgrade@philippineairlines.com)
  • Flight Upgrade tab in the PAL Website Homepage
  • myPAL Upgrade marketing page (www.philippineairlines.com/mypalupgrade)
  • Booking Confirmation Page or Booking Confirmation Email 
  • Manage My Booking


PAYING FOR THE UPGRADE

When will the upgrade be charged to my credit card?
We will only charge your credit card once your upgrade has been confirmed. This will happen when your Offer is accepted. Your card will not be charged if the upgrade is not accepted

Can I pay with two different cards?
No. Each upgrade for your booking reference can only be paid for in one transaction by the same credit card.

Can I use any type of credit card to pay for the upgrade?

myPAL Upgrade accepts Visa, Mastercard, JCB and American Express on select routes.

Can I pay my upgrade using Mabuhay Miles?
No. Upgrade must only be paid using credit card.

Are there any other taxes or fees to be paid when an Upgrade is selected?
The total amount shown on the Offer Confirmation page includes all applicable airline taxes and fees (if any).


SUBMITTING YOUR REQUEST
 
What do I need to review before I submit my Offer?
Please review the offer amount for each flight segment of your trip to ensure that it matches your intention. Please also verify if you have entered the correct payment and contact information.
 
What are the Terms and Conditions?
The Terms and Conditions are the full program details of the myPAL Upgrade. We can only process your Upgrade Offer request once you indicate that you have read and agreed to this.

What should I do if I encountered an error while submitting an Offer?

Go back through the offer process and check if you have entered all information correctly. If you are still receiving error message, you may contact us at mypalupgrade@pal.com.ph

I did not get an email after submitting an Offer, what should I do?

Email confirmation is normally sent within 24hours from the time you made an Offer. You may also check the spam folder of your email account for any email from sender:

mypalupgrade@pal.com.ph


MODIFY OR CANCEL AN OFFER

 
How do I change my offer amount?
You can change the amount up to 36 hours prior to your flight’s standard time of departure. Just click on the Modify link in the email invite or log-in your airline (PR) Booking Reference and Last Name on the myPAL Upgrade marketing page. Choose the offer amount on the price slider to place your new Offer. 

How do I cancel my Offer?
You may cancel your Offer by clicking on the Cancel link in the Upgrade Acknowledgment email you received after you have submitted your Offer. You may cancel or resubmit an Offer at least 36 hours prior to flight departure.

What do I do if I need to change my credit card after I have submitted my offer?
To change the credit card information, you must first cancel your request and then resubmit the offer through the Get Upgraded button on the cancel confirmation screen.

I need to change my flight booking for which I have made an upgrade Offer. Can I transfer the Offer to my new flight?
Yes. You simply need to resubmit an Offer through the link on the Upgrade Acknowledgement email or by going directly to the myPAL Upgrade marketing page at least 36 hours prior to your flight departure.

I need to change my flight booking for which I have successfully been upgraded. Can I transfer the Upgrade to my new flight? 
No. Successful upgrades are non-transferable, non-refundable, and are valid only on the flight/s and date/s shown.

What happens if the flight for which I was upgraded is cancelled?
If your flight is cancelled due to airline’s fault, the upgrade amount and applicable taxes may be refunded in full.

How do I refund?
Send your request to mypalupgrade@pal.com.ph and attach a clear scanned copy of the following documents:
  • Boarding Pass for the flight in question
  • Confirmation email notifying you that you have been upgraded
 
Alternatively, you may call our contact center or visit any PAL Ticket Office near you to request the refund.

 
UPGRADE OFFER PROCESSING


How do I know if I have been successfully upgraded?
If your upgrade is successful, you will be notified by email at least 24 hours prior flight departure.

What happens if I am not upgraded?
You will receive a notification through email informing you that your offer was unsuccessful. No amount will be charged to your credit card and your original flight booking remains the same.

What does it mean if I see an authorization for the upgrade amount on my card?
As part of the upgrade decision process, we may validate if the credit card provided is active. This is not a guarantee that you will be upgraded, however, it is a step in the acceptance process.

What happens if there is an authorization that's declined by my bank?
As part of the upgrade decision process we may validate if the payment card provided has sufficient funds available. If funds are not available, we will not proceed with the upgrade acceptance. If this happens, you will receive an email from us with two options to make funds available for the upgrade:


  • Call your bank to approve the transaction and ensure funds are available, then click the link on the email to let us know
  • Follow the link on the email to provide us with new card details

Once notified we will retry the upgrade acceptance if there are seats available and if there is sufficient time to fulfill the upgrade prior to departure.

Can I increase my Offer after I found out I was not upgraded?
No. If your Offer has been unsuccessful, you may no longer make another Offer. It is important to put your best Offer forward initially for a better chance of being upgraded.

How do you assess my Offer?
We consider several factors when assessing upgrade offers. This may include the value of your Offer and the value of other Offers on the same cabin class, the number of seats available in the higher cabin class, and Mabuhay Miles tier levels. You will receive an email notification whether your Upgrade request was successful or not.
 

AFTER YOU HAVE BEEN UPGRADED
 
What are the benefits if I get upgraded?
If you are upgraded to Business Class, you will enjoy the following benefits:


  • Dedicated priority check-in and boarding 
  • Business class free baggage allowance
  • Access to Mabuhay/VIP Airport lounge, whenever available
  • Priority baggage handling
  • Seating comfort and legroom
  • Special menu choices

If you are upgraded to Premium Economy, you will enjoy the following benefits:

  • Premium Economy baggage allowance 
  • Priority check-in and boarding 
  • Premium seats and exclusive cabin
  • Next level entertainment with individual screen
  • Enhanced meal options

Do I earn additional Mabuhay Miles when I get upgraded?
Mileage accrual of the upgraded flight is based on full Economy Class. 

What are the documents that I need to present at the airport?
You may present the confirmation email that we sent stating that your upgrade was successful. Just the same, system is updated accordingly to reflect that your flight has been upgraded.
 
Do I have more baggage allowance?

Yes, you are entitled to the free baggage allowance based on the applicable class of service you have been upgraded to. To check the baggage limit please click here. Note that the additional baggage allowance applies only on the flight that has been upgraded.

What if I have purchased prepaid baggage prior to upgrade?
The prepaid baggage you purchased will be carried over on the upgraded flight segment.  Refund is not permitted.

What happens to the Choice Seat I paid with my economy class ticket when I get upgraded?
Choice Seat paid for the economy class ticket will be forfeited and will not be refunded.

What are the fare rules of the upgraded flight?
The fare rules of the original ticket shall apply to all of your flight segment/s.



UPGRADE AT CHECK-IN


Eligible passengers may do last-minute upgrades during online check-in within 24 hours before flight departure.

How does Upgrade at Check-in work? 
When you’re ready to check-in, access the Online Check-in tab on the PAL website, enter your booking reference and last name and you may either choose to Upgrade or proceed to Check-in. If you choose to offer an Upgrade, you will be redirected to the Offer page and follow these easy steps: 

Step 1 – Make and Offer

Select the Upgrade option and Offer amount for the eligible flight segment
 
Step 2 – Enter your credit card details

We will only charge your credit card with the Offer amount specified in the Offer page, plus all applicable taxes and fees (if any), once you are successfully upgraded. You will also need to enter a valid email address which we will use to communicate with you about your Offer.

Step 3 – Review and Submit

Check that all information are correct and then submit.

Are all my flights eligible for an Upgrade?

You can only make an Offer to the flight segment/s indicated in the Offer page. 

Can I choose the price that I want to Offer for an Upgrade? 

Upgrade offer during online check-in is at a fixed price per person per flight segment. 

Is the Upgrade Offer for all passengers in the booking?

Your Offer is for all the passengers included in the booking.  The Offer Amount shown in the Offer page would indicate how much you are willing to pay for all passengers in the booking.  

What are the acceptable forms of payment to pay for the upgrade? 

myPAL Upgrade at Check-in accepts Visa, Mastercard, JCB and American Express on select routes.

How do I know if I am upgraded?  

You will immediately get confirmation of a successful or an unsuccessful upgrade.  An e-mail shall be sent to the e-mail address indicated in the Offer page containing the details of the paid upgrade.

Can I check-in immediately once I get upgraded? 

You can proceed to check in online as soon as you receive the successful upgrade notification. 

What do I need to present upon check in so the agent would know that I am upgraded?

No need to present any documents, the system will be updated once your upgrade is successful.

Can I choose a seat in the upgraded cabin?

The system will automatically assign a seat in the upgraded cabin. If you have a preferred seat, you may inquire with the check-in counter agent if it is available upon check in.

Can I modify or cancel my Offer?

Modification or cancellation of the Offer is not permitted once the Offer is submitted.

What happens if the flight for which I was upgraded is cancelled?

If your flight is cancelled due to airline’s fault, the upgrade amount and applicable taxes may be refunded in full.


Note: myPAL Upgrade Terms and Conditions applies.