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Contact Us

Get in touch with us for the help you need.

If you would like to book a flight or make changes to your existing reservation (rebook, reroute, refund), please contact PAL's reservations hotline.

Manila, Philippines – (+632) 8855-8888

USA/Canada1-800-435-9725

COUNTRY/REGION CITY NUMBER OPERATING HOURS (LOCAL TIME)
Philippines - Luzon Batangas (043) 779-8988 24/7
Philippines - Luzon Benguet (074) 661-8898 24/7
Philippines - Luzon Bulacan (044) 919-8800 24/7
Philippines - Luzon Cavite (046) 419-8900 24/7
Philippines - Luzon Laguna (049) 559-8200 24/7
Philippines - Luzon Laoag (077) 600-8888 24/7
Philippines - Luzon La Union, San Fernando (072) 687-8098 24/7
Philippines - Luzon Manila (+632) 8855-8888 
24/7
Philippines - Luzon Nueva Ecija (044) 960-7888 24/7
Philippines - Luzon Pampanga (045) 409-6888 24/7
Philippines - Luzon Pangasinan (075) 633-7888 24/7
Philippines - Luzon Palawan (048) 716-5188 24/7
Philippines - Luzon Quezon (042) 718-3888 24/7
Philippines - Luzon Tarlac (045) 606-8898 24/7
Philippines - Luzon Zambales (047) 602-6888 24/7
Philippines - Visayas Cebu (032) 340-0191
24/7
Philippines - Visayas Bacolod (034) 458-6888 24/7
Philippines - Visayas Dumaguete (035) 532-9888 24/7
Philippines - Visayas Iloilo (033) 329-9888 24/7
Philippines - Visayas Samar (055) 832-9888 24/7
Philippines - Visayas Tacloban (053) 832-9878 24/7
Philippines - Mindanao Butuan (085) 975-9888 24/7
Philippines - Mindanao Cagayan de Oro (088) 864-8788 24/7
Philippines - Mindanao Cotabato (064) 521-8078 24/7
Philippines - Mindanao Davao (082) 287-7788 24/7
Philippines - Mindanao Dipolog (065) 918-8888 24/7
Philippines - Mindanao General Santos (083) 887-9888 24/7
Philippines - Mindanao Zamboanga (062) 957-9888 24/7
China - 400-100-2752 Daily: 0:00 a.m. to 6:00 p.m.
Australia - 1-300-887-822 Mondays to Fridays: 9:00 a.m. to 5:00 p.m. Saturdays, Sunday and Holidays: Closed
United Kingdom - +44 808- 164-9888 Daily: 8:00 a.m to 8:00 p.m. (including holidays)
Japan - 81-3-5157-4362 for International call 0570-783-483 for Domestic call (within Japan only) Mondays to Saturdays: 
8:30 a.m. - 6:30 p.m.
Sundays and Public Holidays: Closed
Hong Kong - (852) 2301 - 9300 Daily: 9:00 a.m. - 6:00 p.m.

If you would like to contact any of our PAL office, please locate the nearest one in your area. Select the country/region and city.

PNB Financial Center, CCP Complex, Macapagal Avenue, Pasay City 

You may also directly contact the following offices for specific concerns.

5F PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City


For International Refunds:
Email: refunds_intl@pal.com.ph

For Domestic Refunds:
Email: refunds_domestic@pal.com.ph

For online-purchased tickets Refunds:
Email: onlinebooking_refunds@philippineairlines.com

NAIA TERMINAL 1


NAIA TERMINAL 2
Mezzanine Level, South Wing 
Old Mia Road, Pasay City 1300


NAIA TERMINAL 3


Mabuhay Miles Service Center
Ground Floor, PNB Center
6754 Ayala Avenue, Makati City

Office Hours:
Mondays to Thursdays: 8:30 a.m. - 6:30 p.m.
Fridays to Saturdays: 8:30 a.m. - 5:30 p.m.

Mabuhay Miles Call Center

Manila - (632) 8855-8888
Cebu - (032) 340-0191
Office Hours:
24 Hours Daily (including Holidays)

USA/Canada - 1-800-435-9725
Office Hours:
24 Hours Daily (including Holidays)

Mezzanine Floor, PNB Financial Center
President Diosdado Macapagal Avenue
CCP Complex, Pasay City

Office Hours:
Mondays to Fridays: 8:00 a.m. to 8:00 p.m. (Manila, Philippines time)

3F Mezzanine PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City 

Email: corpcomms@pal.com.ph
(for media and csr inquiries only)

Security Department
PAL Gate 2, Andrews Avenue
Nichols, Pasay City 1300

US DOT's Aviation Consumer Protection Division (ACPD) Mailing address:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
http://www.dot.gov/airconsumer
For more information on list of countries that require airlines to treat the passenger cabin with insecticides or aerosol insecticide spray prior to a flight please log on to :
https://www.transportation.gov/airconsumer/spray


Web Accessibility Assistance

Tel: +1800-435-9725 (US/Canada toll-free)
Tel: (+632) 8855-8888 (Manila)


PWD Concerns (for flights to/from the United States only)

Want to share your travel experience with Philippine Airlines? Click the Customer Feedback box below to give a compliment, share a suggestion, or report a complaint.




You may also send us a letter and address it to:


Philippine Airlines, Inc.
Manager - Customer Relations
PO Box 1344
Makati City, Philippines


For PWD Special Assistance requests, please fill-out the Disability Assistance Form or you may call our Hotlines for assistance. Please note that special assistance requests must be made at least 48 hours before your flight.


If you have concerns regarding your booking or ticket, please call our Hotlines or visit any PAL Ticket Office near you.

We care about your travel experience with us and we give priority to your special needs.


Let us know 48 hours before your flight how we can help you at the airport, during your flight, or even as you connect to another destination by filling-out the Online Disability Assistance Form.


If your needs are not covered in this form, or if you have other special assistance request or inquiries, please call our Hotlines for further assistance.


For PWD Concerns (for flights to/from the United States only) please call our PWD hotline at (+632) 8556-2151.