Travel Advisory

PAL’s system upgrade a success

23 Mar 2019

Philippine Airlines has successfully upgraded its passenger service system.

The next-generation Amadeus Altea is now powering up PAL’s IT system for more efficient bookings, ticketing, check-in and boarding.

The system upgrade enhances our passengers’ end-to-end experience by providing the following:

  1. Easier booking, automated customer preference recognition
  2. Faster check-in process
  3. Better online check-in experience
  4. Seamless service from interline partners
  5. Real-time, personalized alerts for flight changes, etc.

PAL is again accepting bookings, ticket purchases, rebooking, refunds, purchase of travel extras, and Mabuhay Miles redemption requests. MyPAL Upgrade Service and online check-in will be available by March 26. 

Thank you for bearing with us.  We look forward to serving you better as we add our new system to the new airplanes, expanded route network, enhanced products and continuing innovations that add up to the 4-Star service that we dedicate to all our customers. For any inquiries, visit the PAL Facebook page or PAL website or call our hotline at 855-8888.


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Travel Advisory


25 Feb 2020
We wish to share with you some of the various preventive and precautionary measures that PAL is undertaking to promote safe travel, in the light of the COVID-19 situation.
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