Travel advisories

Options for Reaching Out to PAL


When flights are cancelled or delayed due to various reasons, such as operational causes, weather conditions, airport closures and others, you can avail of the following rebooking options: 


  • You can rebook to the next available flight with seats available using our Self-Reaccommodation tool. Visit our website and use the Self-Reaccommodation tool by clicking the Manage tab and selecting the Flight disruption button. You may also click on this link to access the tool.  
  • Convert your ticket to Travel Credits equivalent to the unused base fare of your ticket. Voucher validity is one year (1) from the date of issuance. 
  • Rebook or Reroute your ticket to another flight with available space within 60 days from the original flight in the same booking class or higher within the same cabin class. 
  • Refund ticket without penalties, excluding Ticketing Service Charge. Please contact us at 
  • For urgent concerns and information, you may reach us via: 

    - Hotline: (+632) 8539-0000 / (+632) 8855-8888 

    - Philippines Mobile – (+63) 919-056-2255 

    - Messenger: 

    - Viber: Search for Philippine Airlines 

    - WhatsApp: Add us as a new contact (+63) 998-951-4359 

    - myPAL Web Chat:


We also encourage you to check the status of your journey before proceeding to the airport. Please log on to  


IMPORTANT REMINDER: A flight’s status is updated in real time, and there is no need to call the PAL contact center to verify the information. We encourage you to continue monitoring the status of your flight using the Flight Status self-service tool on our website so that we can keep our contact center hotlines free of congestion.  


As always, your safety is our top priority. We appreciate your patience and cooperation as we continue to work with the authorities and our service partners to make the best of any challenging situation when flights are disrupted.