Travel advisories

Options for Reaching Out to PAL

Advisory

 

Options for Reaching Out to PAL

 

Our contact center and ticket offices are receiving higher-than-normal requests due to the flight cancellations caused by the closure of some airports in the Philippines because of Typhoon Paeng. To keep our customer care hotline and ticket offices free of congestion so we can assist passengers with urgent concerns, please refer to the following reminders:

 

1. To check the status of your flight, you can go to https://bit.ly/PAL-Flight-Status. Flight status is updated in real-time.

2. If your concern is about your flight or a rebooking request with a new date that will not depart in the next three days, we suggest you call us back once the call volume subsides.

3. For new bookings, please use our website https://www.philippineairlines.com

4. Please use the Manage Booking facility on our website for voluntary rebooking or those not affected by flight cancellations. You can go to https://bit.ly/PAL-Manage-Booking.

5. If your flight is affected by the cancellation and you wish to refund your ticket or convert your ticket to a travel credit – please use the MyPAL request hub on our website to submit the request. You can go to https://bit.ly/PAL-MPRH.

6. For rebooking requests affected by flight cancellations, you can go to the Manage Booking option on our website and select Flight Disruption to rebook your flight without additional charges. You can go to https://bit.ly/PAL-Self-Reac.

7. Our non-voice channels, such as Viber, WhatsApp, web chat, and Facebook messenger, are available to help you with your concern. The current wait time for our Chat customer care representative to reply is up to 4 hours, but we will make sure to take care of your concern within the day.

 

• Messenger: https://bit.ly/PALMessenger

• Viber: Search for Philippine Airlines

• WhatsApp: Add us as a new contact (+63) 998-951-4359

• myPAL Web Chat: https://bit.ly/PAL-Web-Chat

 

We appreciate your patience and understanding.