Advisory No. 4
02 January 2023 as of 11 AM
Flight operations are beginning to return to normal today, 02 January 2023, following the restoration of the Manila air traffic management system after aviation authorities successfully resolved the power outage problem that affected flights to, from and within the Philippines yesterday.
It will take some time to fully restore normal schedules as we reposition aircraft that had been held back or diverted to other airports and adjust flight timings based on revised clearances in coordination with the local authorities.
In addition to some delays caused by these adjustments, we have had to cancel the following flights for 02 January 2023:
DOMESTIC FLIGHTS CANCELLED:
-PR2808 - Davao/MNL
-PR1809/1810 - MNL/Davao/MNL
-PR1811/1812 - MNL/Davao/MNL
-PR1841/1842 - MNL/Cebu/MNL
-PR1836 - Cebu/MNL
-PR1867/1868 - MNL/Cebu/MNL
-PR1859 - MNL/Cebu
-PR2781/2782 - MNL/Puerto Princesa/MNL
-PR2921 - MNL/Legazpi
-PR2557 - MNL/Dipolog
-PR2035/2036 - MNL/Caticlan/MNL
INTERNATIONAL FLIGHTS CANCELLED:
-PR538 - Bali (Denpasar)/MNL
-PR101/01 - Honolulu/MNL (originally departing from Honolulu on January 1)
-PR113/01 - Los Angeles/MNL (originally departing from Los Angeles on January 1)
We have been operating a number of replacement flights to help carry passengers displaced by cancelled or diverted flights, including the following:
Domestic – replacement flights:
- from Davao, Cebu, Iloilo, Kalibo, Tagbilaran, Cagayan de Oro and Bacolod to Manila
- from Butuan to Siargao
International – replacement flights:
- departing 01 January from Vancouver, Los Angeles and San Francisco to Manila
- departing 02 January from Tokyo Narita to Cebu
- departing 02 January from Singapore, Kuala Lumpur, Hong Kong, Osaka, Tokyo Haneda, Tokyo Narita and Nagoya to Manila
- departing 02 January from Manila to Tokyo Narita and Osaka
We advise you to check the status of your journey before proceeding to the airport. Please log on to https://www.philippineairlines.com/en/flight-status
IMPORTANT REMINDER: A flight’s status is updated in real time, and there is no need to call the PAL contact center to verify the information. We encourage you to continue monitoring the status of your flight using the Flight Status self-service tool on our website so that we can keep our contact center hotlines free of congestion.
Please do not proceed to the airport if your flight is canceled, but instead, avail of the rebooking options below.
If your flight is CANCELLED, you have the option to:
1. Convert your ticket to Travel Credits equivalent to the unused base fare of your ticket. Voucher validity is one year (1) from the date of issuance.
2. Rebook or Reroute your ticket to another flight with available space within 60 days from the original flight in the same booking class or higher within the same cabin class.
3. Refund ticket without penalties, excluding Ticketing Service Charge. Please contact us at https://www.philippineairlines.com/covid-information-hub/mypal-hub-request
For urgent concerns and information, you may reach us via:
- Hotline: (+632) 8539-0000 / (+632) 8855-8888
- Philippines Mobile – (+63) 919-056-2255
- Messenger: https://bit.ly/PALMessenger
- Viber: Search for Philippine Airlines
- WhatsApp: Add us as a new contact (+63) 998-951-4359
- myPAL Web Chat: https://bit.ly/PAL-Web-Chat
As always, your safety is our top priority, and we appreciate your patience and cooperation as we continue to work with the authorities and our service partners to make the best of a challenging situation.
Thank you for your kind understanding.